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trig001 Dec 25, 2017 @ 9:06pm

Never Chargeback a Game! Steam Support Sucks sooooo Bad

I purchased a game and played for 4 hours, not knowing about the 2 hour rule and asked for a refund. Well of course they refused the refund and I did what I now know is the worst thing to do. I called my credit card and got a refund.
My account got promptly locked and I contacted Steam Support. The told me basiclly screw yourself and you have to wait. I told them that I purchased a game outside of Steam, but it required Steam to download, and they basiclly told me to screw myself a second time.
On a third contact with Steam, the guy say either reverse the chargeback of your account will remained locked for the time. This was originally 4 weeks, but now after the last contact with them, my account is now locked for 9 weeks saying there is an unauthorized purchse.

This is complete garbage that one company can control where you can download games and when you can. Steam is complete garbage but you cannot purchase many online game without the hostage takers Steam!

How many others have been held hostage by Steam? Lets sound off and tell them this is unacceptable to prevent us from purchasing games and playing them online!

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Showing 1-15 of 22 comments

J4MESOX4D Dec 25, 2017 @ 9:10pm

So you abused the chargeback system by committing fraud because you fell outside of the refund policy? Not smart. Not only will your payment method be banned from Steam permanenty; it'll also be flagged for life and this information will be shared to retailers when you attempt to purchase something online. Well done.

Also you have 9 weeks to reverse the chargeback else your Steam account will likely be permanently locked.

Last edited by J4MESOX4D; Dec 25, 2017 @ 9:10pm

Heeby-Jeeby Dec 25, 2017 @ 9:14pm

That's too bad for you. When you issue a chargeback, Steam is charged a fee which they do not get back even if you reverse the chargeback. You cost them money.

It's not about Steam holding your account hostage. What would you do if a customer did that to you? If a customer went into your store and bought a game for $20, then issued a chargeback which costs you $5 even if they reverse the $20 chargeback, would you just smile and say "Thank you for being a good customer?"

Your actions are "complete garbage", not Steam.

999999999 Dec 25, 2017 @ 9:15pm

Don't do illegal things...?

Zekiran Dec 25, 2017 @ 9:24pm

You committed fraud, so yeah, your account is locked.

Reverse the chargeback, buy the game properly, don't be a jerk. Support would do everything for you if you hadn't done the *wrong* thing.

Slime Rancher Llen Dec 25, 2017 @ 9:27pm

Someone still new to steam. :|

FFL2and3rocks Dec 25, 2017 @ 9:35pm

Rule of thumb: people you steal money from are generally not going to be eager to do favors for you.

Sensei Dec 25, 2017 @ 9:36pm

So you bought game steam, played 10 hours, asked refund and finally chargebacked? You don't need me to tell that's completely messed up.
Then you buy game outside and wonder why you can't activate it...

They even asked you to cancel chargeback so your would unlock. You refused.

Not cool bro, not cool at all.

Last edited by Sensei; Dec 25, 2017 @ 10:07pm

Doctor Teo Dec 25, 2017 @ 9:37pm

Wow, way to be a jerk.

Making a chargeback is something you only do if you've been robbed. Not robbed as in "I bought something I didn't want," but genuinely robbed as in someone stole your credit card and has been charging thousands of dollars to your card.

It is an absolute last resort, and for good reason. Steam is not the only service which would ban you over using Chargeback when you did not, in fact, have your card stolen - Blizzard, Nexon, EA, Ubisoft would have all banned your arse.

Last edited by Doctor Teo; Dec 25, 2017 @ 9:37pm

999999999 Dec 25, 2017 @ 9:39pm

OP... You have contradicting elements in your post...

Originally posted by trig001:
I told them that I purchased a game outside of Steam, but it required Steam to download, and they basiclly told me to screw myself a second time.

Originally posted by trig001:
On a third contact with Steam, the guy say either reverse the chargeback of your account will remained locked for the time.

You obviously did NOT purchase the game outside of Steam.

FFL2and3rocks Dec 25, 2017 @ 9:40pm

Originally posted by 999999999:
You obviously did NOT purchase the game outside of Steam.

I think he means he bought a second game outside of steam, but isn't allowed to activate it because of the first game he charged back. Locked accounts can't activate keys.

Last edited by FFL2and3rocks; Dec 25, 2017 @ 9:40pm

#10

Heeby-Jeeby Dec 25, 2017 @ 9:43pm

Originally posted by 999999999:
OP... You have contradicting elements in your post...

You obviously did NOT purchase the game outside of Steam.

It appears OP meant:

1. He did the chargeback and his account is now locked.

2. Subsequently, he obtained a game outside of Steam which must be activated on Steam but now he cannot activate said game due to the chargeback.

OP may well have purchased a game outside of Steam. Seems like a realistic situation to me.

#11

Winged One Dec 25, 2017 @ 9:44pm

so you commited credit farud, and are now surprised you are being punished?

humanity is in for a rough ride..

#12

999999999 Dec 25, 2017 @ 9:44pm

Angrrrrry rants tend to leave out info.

Last edited by 999999999; Dec 25, 2017 @ 9:45pm

#13

Phénomènes Mystiques Dec 25, 2017 @ 10:05pm

This is Borderline Friendly Fraud But Also Chargeback Fraud. Both are Not Good. Learn From Yr Mistakes and Take the Punishment Given. ~ Blessed Be ~

P.S. Steam Has Taken My Money "Hostage" During This Winter Sale. I Need More Shopahol :p

#14