All Discussions > Steam Forums > Steam Discussions > Topic Details

This topic has been locked

Rocket (Banned) Oct 20, 2019 @ 5:04pm

How to Unlink a Uplay Account?

Steam's linked to an old Uplay account I don't have the password to and can't play games on so it opens it up and tries to link my new games to it every time I launch them. Anyone know how to unlink?

Something went wrong while displaying this content. Refresh

Error Reference: Community_9708323_

Loading CSS chunk 7561 failed.
(error: https://community.fastly.steamstatic.com/public/css/applications/community/communityawardsapp.css?contenthash=789dd1fbdb6c6b5c773d)

The author of this topic has marked a post as the answer to their question.
Click here to jump to that post.

Originally posted by Seretti:

Originally posted by Rocket:
Not helpful, I have another Uplay account with most of my games so I need to unlink if I want to link steam to my new Uplay..

https://support.ubi.com/en-us/Faqs/000017027/Ubisoft-Account-Linking-Unlinking

< 1 2 >

Showing 1-15 of 16 comments

Rocket (Banned) Oct 20, 2019 @ 5:06pm

I tried the "Data Related to your steam account" section in steam support but it's not there.

cSg|mc-Hotsauce Oct 20, 2019 @ 5:23pm

Recover the Uplay account through Uplay support.

Not a Steam issue so, support here is not going to work anyways.

Rocket (Banned) Oct 20, 2019 @ 5:38pm

Originally posted by cSg|mc-Hotsauce:
Recover the Uplay account through Uplay support.

Not a Steam issue so, support here is not going to work anyways.

:qr:

Not helpful, I have another Uplay account with most of my games so I need to unlink if I want to link steam to my new Uplay..

cSg|mc-Hotsauce Oct 20, 2019 @ 5:39pm

None of this can be done through Steam.

Ubisoft support is where you need to go.

Rocket (Banned) Oct 20, 2019 @ 5:40pm

Originally posted by cSg|mc-Hotsauce:
None of this can be done through Steam.

Ubisoft support is where you need to go.

:qr:

It's been linked through steam. I remember the interface from a few years back. There has to be a way to unlink.

The author of this thread has indicated that this post answers the original topic.

Seretti Oct 20, 2019 @ 5:40pm

Originally posted by Rocket:
Not helpful, I have another Uplay account with most of my games so I need to unlink if I want to link steam to my new Uplay..

https://support.ubi.com/en-us/Faqs/000017027/Ubisoft-Account-Linking-Unlinking

cSg|mc-Hotsauce Oct 20, 2019 @ 5:41pm

Originally posted by Rocket:
Originally posted by cSg|mc-Hotsauce:
None of this can be done through Steam.

Ubisoft support is where you need to go.

It's been linked through steam. I remember the interface from a few years back. There has to be a way to unlink.

Through your Uplay account that is currently linked, yeah.

Recover the other Uplay account.

Rocket (Banned) Oct 20, 2019 @ 5:42pm

Originally posted by Seretti:
Originally posted by Rocket:
Not helpful, I have another Uplay account with most of my games so I need to unlink if I want to link steam to my new Uplay..

https://support.ubi.com/en-us/Faqs/000017027/Ubisoft-Account-Linking-Unlinking

Well frick Hotsauce was right. Still wonder what happened to the account linking stuff on Steam.

Rocket (Banned) Oct 20, 2019 @ 5:42pm

Thank you guys anyhow.

cSg|mc-Hotsauce Oct 20, 2019 @ 5:44pm

You log into the Upaly account when you launch a Uplay game on Steam. When you do that the first time, that links the accounts. But unlinking is done through the other service. Just like every game that uses a 3rd party launcher.

#10

Rocket (Banned) Oct 20, 2019 @ 5:50pm

Originally posted by cSg|mc-Hotsauce:
You log into the Upaly account when you launch a Uplay game on Steam. When you do that the first time, that links the accounts. But unlinking is done through the other service. Just like every game that uses a 3rd party launcher.

:qr:

There was a menu for account linkage on steam a few years back, that's what threw me off at first.

#11

8ullfrog Oct 20, 2019 @ 6:09pm

Super common issue, happens with EA turds and console linking too.

It's usually the exact same story "I don't have access to that email address anymore" "We cannot assist you further"

I mean both Ubisoft and EA have account recovery codes, but if you've never run that process or if you no longer have the codes, you're pretty stuck to guessing.

#12

Rocket (Banned) Oct 20, 2019 @ 6:17pm

Originally posted by 8ullfrog:
Super common issue, happens with EA turds and console linking too.

It's usually the exact same story "I don't have access to that email address anymore" "We cannot assist you further"

I mean both Ubisoft and EA have account recovery codes, but if you've never run that process or if you no longer have the codes, you're pretty stuck to guessing.

The common culprit for me is usually microsoft and their ridiculous email services. Even if you have the password for your email they lock you out until you can prove your identity with often years-old real life credentials because they somehow think there's a threat. Makes it impossible to recover passwords for accounts linked to that email.

Last edited by Rocket; Oct 20, 2019 @ 6:20pm

#13

8ullfrog Oct 21, 2019 @ 1:14am

I occasionally recover my original hotmail account, the inbox is always wiped, but I don't care. I feel bad for people who have hotmail tied to actual business.

I cringe, we set that up in jr high computer class, I have realname_187. Why in the hell did I think that was a good idea?

#14