PSA: Crashing when creating Save File

[CrowRising]

A lot of people seem to be having this exact problem, specifically that while on the collection title screen when attempting to create an overall save data for the entire collection (Before even getting the chance to choose a game to play) the game will just outright crash. Creating the directory correctly and trying to load a pre-existing save data (even one created by your account on another PC) will crash before even showing the Capcom logo.

What to do if you have this problem:
1. If you have and are using a program to overclock your system (Such as RivaTuner), try turning it (the program) off entirely and relaunching the game.
Edit: Apparently installing the game on Linux is another potential fix. Need more evidence to verify.

Edit 2: http://megaman-world.ru/forum/topic/2130-mega-man-legacy-collection/?p=68360 Download the 7z file located here and put it in your game directory. Extract it and run the game via the exe file that just got extracted.

https://mmzzxlc.netlify.app/ Use this link if the above doesn't work.

Edit 3: If the above doesn't work, try going to your System32 folder, then copy the d3d9.dll from that folder into the game directory where the exe is located.

2. If the first step doesn't apply to you or doesn't work, send a support ticket to Capcom Support complete with a DxDiag attachment and a description of the problem. They are currently ongoing an investigation into this issue and are in communication with the game devs, and the more they can learn about the problem the more likely and more quickly we can expect a patch fixing this issue in game, hopefully.

3. When asking for help here on the Steam Forums, make sure you give your specs so that the community has something to work with to help you specifically, and so our community side investigation can continue trying to find a common link between those experiencing the issue so that we can either come up with a player-side fix without the game needing to be patched, or failing that then at least have something to report to Capcom so they know what to fix.

4. If you have access to another PC that isn't experiencing this problem, or have access to a copy of the game on Switch, PS4, and/or Xbox One, you will have to play on that for the time being.

5. If you have completed or choose not to complete the above steps and the game is still not working for you, all there is left is wait for a patch fixing the issue or refund it.

[UnholyAlmond]

Here is the reply I got today from support after supplying a dxdiag when I opened my ticket a bit over a week ago. Nothing here other than using DDU that I hadn't tried.


Capcom USA Customer Support
Hello,

Thanks for contacting Capcom USA Customer Support. We’re sorry to hear about the issue you are experiencing with Mega Man Zero/ZX Legacy Collection on Steam.

While we really do hope everyone will be able to enjoy the game, there are always cases where the game may not launch or run correctly under certain software environments, hardware combinations, or otherwise.

Please follow these steps to resolve your issue:



1 - Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined here; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

Please note that some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

If you are using a laptop with a dedicated graphics card, we recommend disabling your integrated graphics via the BIOS settings prior to launching Mega Man Zero/ZX Legacy Collection. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

Capcom USA does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.



2 - Add Mega Man Zero/ZX Legacy Collection’s files and folders to your anti-virus software’s exception list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MZZXLC.exe
Location: C:\Program Files (x86)\Steam\steamapps\common\MZZXLC

Steam.exe

Location: C:\Program Files (x86)\Steam

Steam AppData

Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

Windows Defender

Microsoft Security Essentials

Malwarebytes

Avast Antivirus

AVG Antivirus

Kaspersky Antivirus

Webroot SecureAnywhere

McAfee Antivirus (Steam Support guide)

Bitdefender



NOTE: For Bitdefender, you will need to also add the MZZXLC.exe file to the program’s Whitelist. To do this, do the following:

Open Bitdefender

Go to the Protection tab

Click “View Feature”

Click the gear icon inside the “Advanced Thread Defense” box

Select “Add applications to the whitelist”

Browse and navigate to the MZZXLC.exe file:

C:\Program Files (x86)\Steam\steamapps\common\MZZXLC

Once the MZZXLC.exe file is added, close Bitdefender and relaunch the game



3 - Give Administrator Privileges to Steam and Mega Man Zero/ZX Legacy Collection

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.



4 - Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here.

For the latest AMD drivers, click here.

Additionally, please ensure that Windows Update has been run from the Control Panel and that all the latest updates have been installed on your system.



If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.



To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller (DDU), which completely removes components that were part of the original driver installation package.

Run DDU and uninstall old video driver.

Install the latest OEM video card driver and reboot your PC.

Run the latest DirectX installer package and reboot your PC.



5 - Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor and Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.



If using a dual Nvidia / Intel GPU, follow these steps:

Install the latest Intel integrated drivers

Reboot your PC

Open Nvidia Control Panel

Click 'Manage 3D Settings'

Go to 'Program Settings' and then select ‘Mega Man Zero/ZX Legacy Collection’ (if it is not in the list you can add it manually by clicking 'Add')

Scroll down to 'Power Management Mode'

Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'

Close Nvidia Control Panel and launch Mega Man Zero/ZX Legacy Collection

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

Open AMD Catalyst Control Center

Under “Switchable Graphics”, select the High Performance section and select ‘Mega Man Zero/ZX Legacy Collection’ (if it is not in the list you can add it manually by clicking 'Browse')

Click ‘Apply’

Close AMD Catalyst Control Center and launch Mega Man Zero/ZX Legacy Collection

Additionally, double-check your desktop / laptop’s power settings by performing the following:

If using a laptop, ensure the charger is connected

Open Control Panel

Select Power Options

Select “Change Plan Settings”

Select “Change advanced power settings”

From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’

Launch Mega Man Zero/ZX Legacy Collection



6 - Update DirectX

Double check that DirectX has been fully updated and that the following additional DirectX installer is also installed on your PC. Once both applications have been run, try launching the game again.



7 - Double-check your monitor resolution and refresh rate

Go to your Control Panel (Shortcut: Windows + X, followed by ‘Control Panel’), go to "Display" and then "Screen Resolution." On this screen, select "Advanced Settings" and under the "Monitor" tab, select "60 Hertz" for your Screen refresh rate and click 'Apply' and 'OK'. Next, go to your Nvidia / AMD Control Panel and ensure that the refresh rate is also set to 60Hz, then try running Mega Man Zero/ZX Legacy Collection after doing this.

If the issue persists, please navigate to the game’s installation folder and locate the config.ini file. If there is a config.ini file. Try cutting and pasting the config.ini file to a location outside of the installation folder, such as on your Desktop, then launch the game again.

Default Installation Folder Location: C:\Program Files (x86)\Steam\steamapps\common\MZZXLC



8 - Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.



To verify the game’s cache, follow these steps:

Restart your computer and launch Steam

From the “Library” section, right-click on the game and select “Properties” from the menu.

Select the “Local files” tab and click the “Verify integrity of game files...” button.

Steam will verify the game's files - this process may take several minutes.

Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.



We apologize for any inconvenience. If you have any additional questions or feedback, please let us know.



Best Regards,

CAPCOM USA Customer Support

For the latest news and information from CAPCOM, please visit us at Capcom-Unity.

[Chiptune]

This honestly feels like a copypasta. I don't think they actually responded to you.

[UnholyAlmond]

Seems crashing is probably something like instruction set compatibility. Capcom got back to me and basically just said I don't meet the requirements. If you use older intel or phenom then probably can't ever run it. Below is the response they sent then they immediately marked the ticket closed.


Hello,

Thanks for your included DxDiag file. Please review the system requirements for Mega Man Zero/ZX Legacy Collection on the Steam Store Page, particularly the minimum CPU requirements. Additionally, you can run a third-party tool such as System Requirements Lab for further information on compatibility with your hardware.

If you do not meet all the minimum requirements for the game, this may result in poor framerate, or the game not running. Capcom USA does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

Best Regards,

CAPCOM USA Customer Support



AMD Phenom 9950 Quad-Core
GTX 660

[CrowRising]

Originally posted by UnholyAlmond:

Seems crashing is probably something like instruction set compatibility. Capcom got back to me and basically just said I don't meet the requirements. If you use older intel or phenom then probably can't ever run it. Below is the response they sent then they immediately marked the ticket closed.


Hello,

Thanks for your included DxDiag file. Please review the system requirements for Mega Man Zero/ZX Legacy Collection on the Steam Store Page, particularly the minimum CPU requirements. Additionally, you can run a third-party tool such as System Requirements Lab for further information on compatibility with your hardware.

If you do not meet all the minimum requirements for the game, this may result in poor framerate, or the game not running. Capcom USA does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

Best Regards,

CAPCOM USA Customer Support



AMD Phenom 9950 Quad-Core
GTX 660

The problem is known to happen even on PC's with CPU's well within or even well above the specs listed on the steam store page. While yes, issues will probably occur on a system that's far too weak to run the game, that's a no brainer that goes for any PC title and doesn't seem to be the core issue going on here.

In my case, the reply I got after I sent my DxDiag didn't mention anything about my PC being too weak, and the support ticket is currently sitting on "waiting for developer".

[CrowRising]

Update: Added an edit to the end of step 1.

[Erebus]

Copying my posts from the other thread:

Originally posted by Erebus:

Originally posted by CrowRising:

https://steamcommunity.com/app/999020/discussions/1/1747898852362268861/
A potential fix has been discovered, which I have updated my thread with. Could use people to test it, if anyone is willing.

Curious do you mean just disabling the program, or do you mean disabling the OC.

If the OC disabled fixes it for someone they straight up aren't stable and their comp is probably slightly corrupting data on occasion.

If disabling the apps is enough it's because of the applications hooking the process in the memory and doing something the games don't like.

----

For what it's worth playing around with the games with CE to try and find various variables the game doesn't respond like any game I've ever seen as far as finding values and modifying them... so applications hooking the process very well could be throwing the program into a tailspin.

Things that hook processes commonly: 3rd party security, hardware monitors, overclock utilities, recording software, AMD/Nvidia bloatware, and more. Really any utilities or "actively running in the background" thing that isn't part of Windows by default ♥♥♥♥♥ all over boundaries and hooks processes that it shouldn't.

Originally posted by Erebus:

Originally posted by CrowRising:

I would prefer to discuss questions regarding my thread in my thread, but just to clarify here the newly discovered fix is to install the game on Linux, and I am unsure the specifics of the first potential fix as I am not the one who discovered it (or the new one for that matter).

Ah sorry.

And the Linux fix might be related to the first fix. Rampant injection isn't as common over in Linux-land and people wouldn't be running all these background Windows utilities.

[CrowRising]

Could be, though a more in-depth explanation will probably be possible after more people have looked into it and done some testing. If this turns out to actually work properly, it could be an important step into figuring out how to get the game running on Windows (Or at least find out exactly why it's crashing to begin with).

[Erebus]

Originally posted by CrowRising:

Could be, though a more in-depth explanation will probably be possible after more people have looked into it and done some testing. If this turns out to actually work properly, it could be an important step into figuring out how to get the game running on Windows (Or at least find out exactly why it's crashing to begin with).

If Linux works, and disabling certain background stuff works. It points in a certain direction at least imo.

While it works for people such as myself who don't have much installed in the background. My money is seriously on something hooking the process and causing a conflict. Wouldn't be the first game from Capcom that likes to explode when stuff hooks the process. In general Capcom seems to try and shove their own home-brand of anti-debug/anti-cheat in like everything.

RE7 commits suicide if you hook a recognized mem editor or cheat soft, MHW endlessly has issues with the game blowing up because they've got everything on it so paranoid, and while idk if any protections exist in MMZ/MMZX the fact I couldn't even mem scan to find HP values or EC values has me suspicious.

[ArcticSin]

I told them that I tried every single option as well as a clean install of windows 10 and still no change in the problem, let's see how they respond (if they ever do)

[Erebus]

Originally posted by ArcticSin:

I told them that I tried every single option as well as a clean install of windows 10 and still no change in the problem, let's see how they respond (if they ever do)

When you say clean install, you don't install all the crappy hardware utilities for your mobo and stuff do you?

[CrowRising]

I temporarily disabled everything I could find that I could imagine trying to hook the game such as Discord and tried again. The crash still happens.

[ArcticSin]

I wiped my SSD with the install on it completely then clean installed. The only thing afterwords that I installed was steam to try and get the game running and still same problem

[CrowRising]

A fix that actually worked for me has been found. I have updated the original post with this new breakthrough.

[Kaed✩Wolf]

Originally posted by CrowRising:

A fix that actually worked for me has been found. I have updated the original post with this new breakthrough.

So the problem seems to be related with the CPU people are using?

[CrowRising]

Originally posted by Kaed✩Wolf:

Originally posted by CrowRising:

A fix that actually worked for me has been found. I have updated the original post with this new breakthrough.

So the problem seems to be related with the CPU people are using? :lunar2020thinkingtiger:

I can't actually read Russian, but based on what little I can read on the page it looks like Capcom didn't account for certain processors being incompatible with a certain instruction set, yeah. This has nothing to do with actual CPU power, just a (rather egregious) oversight on Capcom's part.