Początkowo opublikowane przez eveboy21:

I am SOOOO disappointed, preordered the game, but have no access yet, cos it is not delux edition.. What a shame movement. This was the last time I preorder anything from this publisher..

This is vile and unjustified,

You are bashing them because you chose not to buy the item that qualifies you for what you are complaining about?

I bought the deluxe edition and still don't have early access. I didn't receive any codes that they were talking about and I'm unsure of what I can do to fix this. I bought it on Steam is that the problem?

I'm still showing the game can't be played until the 4th. It's sitting pre-loaded, but I'm sure they will fix the issue guys.

Początkowo opublikowane przez Opposition:

so what are you doing for the people that paid for early access and arent getting it?

They are doing nothing cause they don't care. I hate CD & SE!

Początkowo opublikowane przez LOC:

I'm still showing the game can't be played until the 4th. It's sitting pre-loaded, but I'm sure they will fix the issue guys.

By the time they fix it the game will already have came out.

Początkowo opublikowane przez Dallas:

I bought the deluxe edition and still don't have early access. I didn't receive any codes that they were talking about and I'm unsure of what I can do to fix this. I bought it on Steam is that the problem?

You did nothing wrong, Square Enix and Crystal Dynamics are just terrible at their jobs and can't fix ongoing issues with their customers.

If you haven't received access, I recommend refunding now. They are not offering support for this issue anymore and their EU support center is closed for today. You'll be losing the early access benefit no matter what.

Where should we reach out too exactly? The two times I've contacted your support they've just told me to look at your twitter for updates, which past the initial tweet acknowledging the issue there is yet to be an update!

i can't play, is horrible.

Początkowo opublikowane przez Viz:

Can you give us the ability to purchase the Deluxe Edition Upgrade separately please.

Yes please.

Hello, I have the Deluxe edition and I'm still having issues playing. The play button is completely grayed out, and if I play from the desktop icon, a Steam message will pop-up saying the game will be unlocked on the 4th of September.

Anyone who is having an issue getting the game to launch that pre-ordered and did the deluxe upgrade please note.

After the game finished it's small update post my pre-download of the game I restarted the steam client and the game was then playable.

Try this before starting a ticket or getting upset about not being able to play the game right away.

Hope this helps!

Początkowo opublikowane przez BlackTuna:

Hello, I have the Deluxe edition and I'm still having issues playing. The play button is completely grayed out, and if I play from the desktop icon, a Steam message will pop-up saying the game will be unlocked on the 4th of September.

I'm having similar. I also see there's an update pending in downloads with a set time that fails, then sets a new time. When attempting to manually "force" the update by clicking the button, it flashes, and then gives a new time and nothing is done.

Fresh out of ideas. I've restarted Steam, I've fiddled with the Managed DLC toggles (Which say Downloading), I've even uninstalled, and pre-loaded all over again.
Created a ticket with Square support but well... last time I did that it took 3 days for a response.

Początkowo opublikowane przez Vertex:

Anyone who is having an issue getting the game to launch that pre-ordered and did the deluxe upgrade please note.

After the game finished it's small update post my pre-download of the game I restarted the steam client and the game was then playable.

Try this before starting a ticket or getting upset about not being able to play the game right away.

Hope this helps!

This worked and you my friend, are the real MVP. Thank you hero.

I can't play the game but I bought early access!