⚠️ Known Issues

[wladi | astragon]

Message from the Devs

The issues you find down below are the biggest issues we gathered so far. Fear not, we also noted down smaller issues or complaints from fewer players. We would like to focus on the most frequent issues for the moment.

Apart from that, we will try to improve the basic systems and mechanics further. The more details you guys can give us about how a bug came to pass the easier it gets for our devs to get to the bottom of it. Even if it happens to you all the time, it does not mean that it is easily reproducible for us or that it happens to all the players. There are multiple factors at play we need to take into consideration so please bear with us.

We are listening to all of you and are sorry for any inconveniences this might cause you. You guys are the best!

Last update: July 3rd, 2021

Common Misconceptions

Deduction of conduct points for unjustified actions

• Please make sure that the action was indeed justified!
  
• Common mistakes include taxi or handicapped vehicles: The license plate features a small tag below the number which identifies the car as either a taxi, handicapped or a normal civilian vehicle. Handicapped vehicles are allowed to park in front of expired parking meters
  
• Read through the tooltips and the handbook: For example, parking on the sidewalk refers to vehicles with 1 or 2 tires on the sidewalk. If the whole car is parked on the sidewalk (or somewhere else without proper markings) it is justified to fine for "no parking zone" and towing is also allowed.
  
• Carefully read the tooltips and the handbook to get used to the complex circumstances
  
• We will try to include further player guidance and tutorials to explain those edge cases better in the future

Date Format

• We're using American date format: MM/DD/YYYY and not DD/MM/YYYY

Known Issues & Bugs

Crash - Fatal Error

• We have already fixed a couple of crashes but some still remain
  
• We are working on the remaining crashes!
  
• Any additional info or crash logs would be helpful, please send us the crash log you can find here: C:\Users\"USER"\AppData\Local\Boston\Saved\Crashes (you can type %localappdata%\Boston\Saved\Crashes into Windows search to quickly move to that folder!)

Performance / Frame Rate issues

• We kindly ask you to double-check the minimum specs and make use of our ingame hardware detection to adjust the settings
  
• Try setting the game to a lower graphical quality (for now!)
  
• We will constantly work on performance but this is a bigger and more difficult topic :(

Player car being hit by NPVs is sent flying - leading to shift fail

• Workaround: You can use the casual/simulation options to adjust the penalties you get for being involved in an accident (this only solves it temporarily though).
  
• We will look into this!

Clipping vehicles / Ambulance / transport / NPVs

• Hard to prevent completely - very complex traffic system.
  
• We will try our best to improve this further!
  
• Any form of reproduction steps and screenshots and videos are helpful!
  
• Possible workaround: Only call one backup vehicle at a time!

Mouse getting stuck in center or corner of the screen

• Possible Workaround: This might be related to any plugged-in USB devices such as controllers - unplugging them should fix this for the moment.
  
• Meanwhile, we are working on a proper fix but again would kindly ask you for any information you can give us on the issue: How does it happen? When does it happen?

Floating cars

• Floating cars at accident sites - we would need as much information on how to reproduce this as possible. Were you able to reliably reproduce the issue? Is there a certain pattern you see? This one is tricky :(

Shift over - dispatcher's voice keeps one stating the shift is over after already interacting with the police computer

• We reduced the frequency and are evaluating additional solutions for an overtime feature!

Driving the car and unintentionally turning / veering to the right

• Possible workaround: This might be as well connected to connected USB devices - try unplugging them!
  
• Please also give us as much info as possible on that: Which devices are plugged in, are you using controllers or only mouse and keyboard, does it always happen? Did you check what happens with a different device?
  
• We will try to improve steering/vehicle physics!

Precinct doors won't open after a car patrol

• This should only happen when on car patrol, and also then only when starting in Historic Downtown.
  
• The precinct where you started should always open the doors - only the other neighborhoods do not open.
  
• We will try to fix this!

Tow truck arriving with a car already on it / Tow truck keeps loading ghost vehicles on top of each other

• Again we kindly ask you to send us as much info as possible about this one - nasty little bugger ;(
  
• Should only happen when lots of tow trucks are called during one shift. This should reset every shift again.

Savegames lost after exiting to the menu or leaving the game

• This might have something to do with writing rights on your machine - make sure that Steam and the game are allowed to write the savegames onto your hard drive - try running the game as admin!
  
• Check if your antivirus is maybe blocking those savegames
  
• Check the local folder for existing savegames: C:\Users\”USER”\AppData\Local\Boston\Saved\SaveGames
  
• We will check this out further but we would need additional info as well!

Voice overs not in-game

• Check the audio settings for the different volume settings
  
• Possible workaround: For some people, it helped to switch the language in the menu back and forth a couple of times
  
• We will check this out!

Pulled over vehicles / blipped vehicles stand still

• For most cases we saw the reason was that the emergency light/siren is on and therefore vehicles tried to make room or simply stop for the player to pass.
  
• Workaround: So when you want to blip someone, make sure that your siren/lights are not on!
  
• Sometimes it can take a little longer until a blipped vehicle finds a spot
  
• The traffic system is quite complex and finding a spot is not as easy for the vehicle as it might seem to you
  
• Give it a couple seconds / sometimes they even need to drive around the block to find one
  
• We will try to improve this anyway!

Widescreen/ ultrawide monitors

• We hear you but at the moment we need to focus on the game-breaking bugs first :(
  
• Please give us detailed feedback about your resolution and the experienced problem
  
• We will try to look at this as soon as the major ones (above) are resolved!

Patrol car respawns with pre shift state (e.g. damaged, or activated siren or lights)

• This is a known issue we are trying to fix!

Accident Witnesses or vehicles just vanish or leave the scene without being let go

• We kindly ask you to send us as much info as possible about this one as well: How does it happen? When does it happen?

[ramona]

When I ask for ID etc the screen kinda freeze and I have to wait for a min to ask it again, small issue though but could be fixed. another I had was car was stuck inside the road like only could see the top of the roof lol. Lots of tiny bugs I've noticed but nothing I find a big issue but fixing it would make it even better

[Bonehead101]

โพสต์ดั้งเดิมโดย wladi | astragon:

Message from the Devs

The issues you find down below are the biggest issues we gathered so far. Fear not, we also noted down smaller issues or complaints from fewer players. We would like to focus on the most frequent issues for the moment.

Apart from that, we will try to improve the basic systems and mechanics further. The more details you guys can give us about how a bug came to pass the easier it gets for our devs to get to the bottom of it. Even if it happens to you all the time, it does not mean that it is easily reproducible for us or that it happens to all the players. There are multiple factors at play we need to take into consideration so please bear with us.

We are listening to all of you and are sorry for any inconveniences this might cause you. You guys are the best!

Last update: July 3rd, 2021

Common Misconceptions

Deduction of conduct points for unjustified actions

• Please make sure that the action was indeed justified!
  
• Common mistakes include taxi or handicapped vehicles: The license plate features a small tag below the number which identifies the car as either a taxi, handicapped or a normal civilian vehicle. Handicapped vehicles are allowed to park in front of expired parking meters
  
• Read through the tooltips and the handbook: For example, parking on the sidewalk refers to vehicles with 1 or 2 tires on the sidewalk. If the whole car is parked on the sidewalk (or somewhere else without proper markings) it is justified to fine for "no parking zone" and towing is also allowed.
  
• Carefully read the tooltips and the handbook to get used to the complex circumstances
  
• We will try to include further player guidance and tutorials to explain those edge cases better in the future

Date Format

• We're using American date format: MM/DD/YYYY and not DD/MM/YYYY

Known Issues & Bugs

Crash - Fatal Error

• We have already fixed a couple of crashes but some still remain
  
• We are working on the remaining crashes!
  
• Any additional info or crash logs would be helpful, please send us the crash log you can find here: C:\Users\"USER"\AppData\Local\Boston\Saved\Crashes (you can type %localappdata%\Boston\Saved\Crashes into Windows search to quickly move to that folder!)

Performance / Frame Rate issues

• We kindly ask you to double-check the minimum specs and make use of our ingame hardware detection to adjust the settings
  
• Try setting the game to a lower graphical quality (for now!)
  
• We will constantly work on performance but this is a bigger and more difficult topic :(

Player car being hit by NPVs is sent flying - leading to shift fail

• Workaround: You can use the casual/simulation options to adjust the penalties you get for being involved in an accident (this only solves it temporarily though).
  
• We will look into this!

Clipping vehicles / Ambulance / transport / NPVs

• Hard to prevent completely - very complex traffic system.
  
• We will try our best to improve this further!
  
• Any form of reproduction steps and screenshots and videos are helpful!
  
• Possible workaround: Only call one backup vehicle at a time!

Mouse getting stuck in center or corner of the screen

• Possible Workaround: This might be related to any plugged-in USB devices such as controllers - unplugging them should fix this for the moment.
  
• Meanwhile, we are working on a proper fix but again would kindly ask you for any information you can give us on the issue: How does it happen? When does it happen?

Floating cars

• Floating cars at accident sites - we would need as much information on how to reproduce this as possible. Were you able to reliably reproduce the issue? Is there a certain pattern you see? This one is tricky :(

Shift over - dispatcher's voice keeps one stating the shift is over after already interacting with the police computer

• We reduced the frequency and are evaluating additional solutions for an overtime feature!

Driving the car and unintentionally turning / veering to the right

• Possible workaround: This might be as well connected to connected USB devices - try unplugging them!
  
• Please also give us as much info as possible on that: Which devices are plugged in, are you using controllers or only mouse and keyboard, does it always happen? Did you check what happens with a different device?
  
• We will try to improve steering/vehicle physics!

Precinct doors won't open after a car patrol

• This should only happen when on car patrol, and also then only when starting in Historic Downtown.
  
• The precinct where you started should always open the doors - only the other neighborhoods do not open.
  
• We will try to fix this!

Tow truck arriving with a car already on it / Tow truck keeps loading ghost vehicles on top of each other

• Again we kindly ask you to send us as much info as possible about this one - nasty little bugger ;(
  
• Should only happen when lots of tow trucks are called during one shift. This should reset every shift again.

Savegames lost after exiting to the menu or leaving the game

• This might have something to do with writing rights on your machine - make sure that Steam and the game are allowed to write the savegames onto your hard drive - try running the game as admin!
  
• Check if your antivirus is maybe blocking those savegames
  
• Check the local folder for existing savegames: C:\Users\”USER”\AppData\Local\Boston\Saved\SaveGames
  
• We will check this out further but we would need additional info as well!

Voice overs not in-game

• Check the audio settings for the different volume settings
  
• Possible workaround: For some people, it helped to switch the language in the menu back and forth a couple of times
  
• We will check this out!

Pulled over vehicles / blipped vehicles stand still

• For most cases we saw the reason was that the emergency light/siren is on and therefore vehicles tried to make room or simply stop for the player to pass.
  
• Workaround: So when you want to blip someone, make sure that your siren/lights are not on!
  
• Sometimes it can take a little longer until a blipped vehicle finds a spot
  
• The traffic system is quite complex and finding a spot is not as easy for the vehicle as it might seem to you
  
• Give it a couple seconds / sometimes they even need to drive around the block to find one
  
• We will try to improve this anyway!

Widescreen/ ultrawide monitors

• We hear you but at the moment we need to focus on the game-breaking bugs first :(
  
• Please give us detailed feedback about your resolution and the experienced problem
  
• We will try to look at this as soon as the major ones (above) are resolved!

Patrol car respawns with pre shift state (e.g. damaged, or activated siren or lights)

• This is a known issue we are trying to fix!

Accident Witnesses or vehicles just vanish or leave the scene without being let go

• We kindly ask you to send us as much info as possible about this one as well: How does it happen? When does it happen?

I've noticed the game tags vehicles with "Oct 20" plates as expired. I'm still in "May 20" so the plates are not expired, I work around it but might be something to look into. Thanks

[Orkin Man]

The biggest issue im having is its giving me negative points for driving, i can be running 2 mph and it say im speeding also if im running lights im not running a Redlight, and why cant we clock traffic from inside the car?

[Sobbsy]

since the update, it crashes and my frames rates will go from 80 to 8?? unplayable, running a RTX 3060 and a I7 , before the update no issues.

[FOGGY]

I'm just wondering if anyone know how to fix this? I just downloaded the game and tried to join a multiplayer game then it showed this. Any help is appreciated.

I have reinstalled the game and validated all the files and am still getting that error while trying to join a multiplayer session.

Screenshot Links:
Game Crash: https://i.imgur.com/VrQbeQY.png
Files Verified: https://i.imgur.com/eszTyhh.png

[Cullen Bohannon]

"Mouse getting stuck in center or corner of the screen.

How does it happen? When does it happen?"

Past few updates and prior to the Night Shift, this is completely preventing me from playing. 100%. I have an elaborate USB hub setup and shouldn't have to disconnect/turn off stuff to get it to work.

This is pretty critical bug, considering it's preventing people from playing at all. Hope it gets fixed soon.

[sarge08]

I have been playing for a few days now i noticed when i arrive at a crash scene and ask for ID i get an ID of a person who i am not looking at

so i ask for ID again and again still same issue so i then go scan the plate of the vehicle and i get the person i am looking at but not the person of the ID

so i try to arrest the person for Stolen ID or Fake ID and both times i Get -5 CP which makes no sense as the tool tips say if the person you are looking at does not match the data base of the ID then its Stolen so i should be able to arrest them for stolen ID but i get -5 points everytime

i even had one where it was a guy carrying a females ID his Plate matched Him but his ID was a female that he handed me and still i got -5 cp

[Kortak]

Nice game:

The problem I have so far is when I blip a vehicle they suddenly stop and I crash into them from behind..(Yes, my driver skills BUT)

Its what happens after..They just stand their crashed and i cannot interact with them of get them out or call a towing truck or anything..

I just leave the scene and drive away without doing anything and they just despawn then..

[Prawps]

In single player I got into passenger side of car and there is no option to get out.

[Awesomekeksi]

Original german:

Bisher gefundene Bugs/Probleme:

- Zu viel Cannabis: Wenn eine Person einmal 28g (max erlaubt) und einmal 7g Cannabis mit sich führt, erkennt das Spiel die Verhaftung wegen zu viel Cannabis (zusammen 35g) als falsch an.

- "Springmesser / Klappmesser" heißen im deutschen Text "Stöckelschuh" (<- witzig aber falsch XD)

- Fahrzeuge, die vom Fahrzeug aus gestoppt werden, halten oft gar nicht oder so schnell und stark, dass Unfälle unvermeidlich sind!
Vorschlag: Gestoppte Fahrzeuge halten einfach am rechten Fahrbahn rand. Ob da jetzt ein (freier) Parkplatz ist oder nicht.

- Verletzte Personen werden (sehr selten!) bei Unfällen nicht angezeigt. Man kann einen RTW rufen (wenn man zufällig drüber steht) aber man sieht sie nicht. Wie gesagt: SEHR selten!

- Bei Fahrten mit Sondersignal machen die Fahrzeuge vor einem zwar Platz aber an Kreuzungen hält der von den Seiten kommende Verkehr einfach drauf statt stehen zu bleiben!

[Sobbsy]

Since the multiplayer/coop has been added un playable for me in single player with a I7 ,Geforce RTX 3070 , mirco freezes and frame frame rates will jump from 100 down as low as 3?? while driving the car before that no issue.

[Rio]

Well im too lazy to write all the bugs that I found because apparently this is full of them(btw I have read all of the above about already known bugs and mine arent there). The most important one: the car is just not a fun experience because of the bugs. If I bilimp a car sometimes it wont pull over or even worse just stay on the spot and never move( I had all my lights off and I waited for like 2 min while the stop sign was flashing green the 5th time and this happens on most blimps). Also apparently if you see a law being broken from the car its just doesnt count. I was in the car and saw a woman jaywalking infront of my car, I parked got out went to detain her for that and the game started deducting cp even though she actually jaywalked. Also the sirens and lights are useless because it makes your life harder. Everytime I take a call and put them on the drivers do one of two things. First some of them immediatly slam the brakes infront of me and dont move to the side while Im going 70 and I crash into them and second some of them in intersections dont ever bother to stop of avoid you and either crash into you or they cut infront of you and slam the brakes. I mean its litterallly unplayable because there is no point of taking the car because its more of a pain in the ass due to the bugs.

[Urutaraman]

โพสต์ดั้งเดิมโดย Sobbsy:

Since the multiplayer/coop has been added un playable for me in single player with a I7 ,Geforce RTX 3070 , mirco freezes and frame frame rates will jump from 100 down as low as 3?? while driving the car before that no issue.

Need more clarification.

[My case]:
For me, I get 60 FPS fine in Brickston, on foot and in the car.
However, in the Melting Pot area, >ON FOOT, FPS ranges from 1 - 31<. With the average being freezing frames (1-8 FPS) In the car it is 58-60 FPS.

[Specs]:
Ryzen 5 5600G
RTX 2060S

[Game Settings]:
Resolution: 2560x1440 (native)
Display Mode: Windowed

Most settings to Ultra.
Car mirrors: Low, Low and Off.

Before smacking me with my settings, read [My case] through, again.


Edit:
It seems that while being stationary, Inside the Melting Pot area (the afflicted area), doing any action has an immediate negative impact on FPS. (left clicking, pulling up police computer)

CanYouRunIt Results:
Minimum: Pass.
Recommended: Pass.


Edit 2:
Going from Melting Pot to Brickston, without reloading the game, infects that area with the same bug.

Reloading the game, constant 60 FPS on foot and in car in Brickston.

[Lena97]

After quit the game and went back to desktop screen I had fatal error .

[Weedman4201985]

โพสต์ดั้งเดิมโดย Cullen Bohannon:

"Mouse getting stuck in center or corner of the screen.

How does it happen? When does it happen?"

Past few updates and prior to the Night Shift, this is completely preventing me from playing. 100%. I have an elaborate USB hub setup and shouldn't have to disconnect/turn off stuff to get it to work.

This is pretty critical bug, considering it's preventing people from playing at all. Hope it gets fixed soon.

I had this problem as well. It would happen randomly usually within 5-10 mins of playing. Moving the mouse any faster than a snail would cause the mouse to jump into the left corner.

After an uninstall/reinstall of the game, my gpu drivers and after unplugging and old saitek joystick that is a gullton of a power hog and causing other random things to happen, I haven't had that issue again.

So maybe the devs are on to something by saying it could be USB related.