Stuck on Infinite Loading Screen at "The Hoop House" Level

[void]

Me and my friend bought the game yesterday. Everything was fine until we get to "The Hoop House" level. Neither me nor she can't enter to "The Hoop House" level because we are always getting stuck on infinite loading screen when trying to enter that level. We can't progress any further in the game because we have to complete that level but we can't enter it due to this issue. We tried to verify the game files too but it didn't work. We are using Windows 10. How can we fix this?

Edit: Changing the time and date to U.S.A. style worked. System language doesn't have to be English.

[Team17_Assistance]

Greetings Lodorf,

Sorry to hear that this is happening - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[void]

Originally posted by Team17_Assistance:

Greetings Lodorf,

Sorry to hear that this is happening - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

Of course you can see my system info, here is my dxdiag.txt: https://justpaste.it/9phou

Hope we can fix this problem.

[Team17_Assist]

Hey Lodorf,

Thanks for sharing that with us.

Can either of you load into the level on your own?

Let's check that your AMD drivers are up to date:

1. Go to http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
   
2. Install ‘AMD Driver Autodetect’ application.
   
3. Select yes on to allow the application to run if the prompt appears.
   
4. Select ‘Download Now’ and follow the steps to install the driver.
   
5. Restart your computer, if necessary after the installation of drivers.

Let's check that your computer is not attempting to run the game via your integrated graphics card, rather than your dedicated AMD graphics card.

To run the game through your dedicated graphics card, you may need to refer to your graphics card manufacturer's documents. If you are still unsure of how to do this, please contact the manufacturer of your graphics card directly.

We are unable to directly offer you instructions on how to do this. However, if you are connected to the internet, you may find the following useful:

1. Right-click your desktop, and select Catalyst Control Center.
   
2. From the Power drop-down menu, select Switchable Graphics.
   
3. Click Browse and navigate to select the program.
   
4. Click Power Saving or High Performance to select the graphics card to use for that specific application.

Get back to us when you can.

Regards,
Team17 Support

[Firstmoon]

hi lodorf did u solve the solution ? im having same problem for maybe 2 months. bought the dlc to at least play it until they solve but its also stuck 4th or 5th level idk now the game is unplayable.

[Team17_Assist]

Hi Firstmoon,

Sorry to hear you're also having this issue.

Can you please use the above steps to share your dxdiag information with us?
Also, are you playing this in single-player or multiplayer?

Get back to us when you can.

Regards,
Team17 Support

[Firstmoon]

i have a thread on report a problem section and already did them all. it happens on both single and multiplayer and both normal game and dlc stuck , game is unplayable rn pls i really want to play this game

[Team17_Assist]

Hello Firstmoon,

Thanks for your reply.

As mentioned in reply to your thread, the team is working on the issue you are experiencing.
Any updates/announcements will be made through our social media channels so please be sure to keep an eye on these.

Thank you for your patience in this matter.

Regards,
Team17 Support

[Walter Sobchak]

I've got the same problem stated here. Cannot access the "Hoop House" level, infinite loading screen. Any tips I can try?

[Team17_Assistance]

Greetings Walter Sobcha,

Would you be so kind and check if the following file is present in the game installation folder:

Right-click Moving Out in your Steam library and select Manage>Browse Local Files and go to:

\MovingOut_Data\StreamingAssets\StandaloneWindows64\

and check if the file "level_simple.abundle" is present

Regards,

Team17 Support

[Team17_Assistance]

Greetings all,

In addition to the above, and following further investigation, it seems that it may be an issue with your Windows language settings - would you be so kind and change it to English, (if not already) and retest?

To do this, simply press the Windows Key and type Language Settings.

Regards,

Team17 Support

[Walter Sobchak]

Originally posted by Team17_Assistance:

Greetings Walter Sobcha,

Would you be so kind and check if the following file is present in the game installation folder:

Right-click Moving Out in your Steam library and select Manage>Browse Local Files and go to:

\MovingOut_Data\StreamingAssets\StandaloneWindows64\

and check if the file "level_simple.abundle" is present

Regards,

Team17 Support

I checked and mentioned file is present.

[Walter Sobchak]

Originally posted by Team17_Assistance:

Greetings all,

In addition to the above, and following further investigation, it seems that it may be an issue with your Windows language settings - would you be so kind and change it to English, (if not already) and retest?

To do this, simply press the Windows Key and type Language Settings.

Regards,

Team17 Support

I tried and it worked, many thanks.

Now I only hope that I'd find a solution to my not recognised controller, which was recognised just fine by Overcooked games.

But then again, thank you again for finding a solution to my situation.

[Team17_Assistance]

Greetings Walter Sobchak,

Glad to hear that the workaround helped - as for the controller, lets try the following:

1. Unplug the controller
   
2. Launch the Steam client and click the controller icon at the top right to enter Big Picture Mode
   
3. Go to Settings > Controller Settings and make sure that "Playstation/Xbox/Generic Configuration Support" are all toggled on.
   
4. Then simply plug your controller and retest the game

Regards,

Team17 Support

[Walter Sobchak]

Originally posted by Team17_Assistance:

Greetings Walter Sobchak,

Glad to hear that the workaround helped - as for the controller, lets try the following:

1. Unplug the controller
   
2. Launch the Steam client and click the controller icon at the top right to enter Big Picture Mode
   
3. Go to Settings > Controller Settings and make sure that "Playstation/Xbox/Generic Configuration Support" are all toggled on.
   
4. Then simply plug your controller and retest the game

Regards,

Team17 Support

Wow it worked as well. many thanks for continous help!

[Karabomba95]

I had same problem too. I am not playing with controller. I did steam controller settings but not working.