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Butts McGee 12 DIC 2019 a las 21:30

crash on startup

Hey so was wanting to try the demo but the game seems to stop responding after the team 17 info

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Publicado originalmente por Kobest:

Hey, I managed to solve this problem!

The issue is with certain Windows 10 editions. If you have the N version, you are missing some crucial codecs and Windows Media Player. If you don't have these, the game will crash when it's supposed to start a video (such as the Team 17 logo, intro to the training, etc.)

If you have this certain kind of Windows, you need to download the "Media Feature Pack for N versions of Windows 10" directly from Microsoft. You go to the webpage, select your Windows 10 version, download the file, run it, and after a restart, it should work.

For me, this worked like a charm, no more crashes before the videos, and no more mashing the A button to skip them!

< >

Mostrando 16-30 de 37 comentarios

BananaBoy

9 ABR 2021 a las 18:16

I think I am having this same issue, I am able to spam A to get past the title screen but when I try to start the game it crashes after I select a character. I am assuming there is an intro video. The link for "Media Feature Pack for N versions of Windows 10" isn't able to be installed on my device. Windows is up to date. Any other solutions?

#16

Team17_Assistance [desarrollador] 12 ABR 2021 a las 7:09

Greetings BananaBoy,

- would it be possible to see your system information so that we can try to help? To do this:

Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
Copy the link to your post

Regards,

Team17 Support

#17

Gₕₒₛₜ 28 DIC 2021 a las 23:37

same here crash on startup: https://justpaste.it/8f5mb
Windows 10 build: 20H2 doesn't have media pack pack feature in: https://www.microsoft.com/en-us/software-download/mediafeaturepack

I will upgrade to version 21H2 and see what happens.
downloaded 21H2. game crashed the same way.
I found a solution: it works well on Nintendo switch.

Última edición por Gₕₒₛₜ; 29 DIC 2021 a las 0:27

#18

Mocachino 30 DIC 2021 a las 20:34

Same issue (on Epic games) using Window 11. After the Aus Victoria logos the application closes and no error appears.

#19

Team17_Assistance [desarrollador] 4 ENE 2022 a las 1:19

Greetings both,

@𝕌𝕨𝕌: your graphics card drivers are out of date which may be causing the issue. Let's try to update them and retest the game by following these steps:

Go to the official NVidia download centre here[www.nvidia.com]
Using the dropdown menus, fill in your graphics card information and press "Search"
In the new page, click on Download and then Download again
Right-click over the file and select Run as administrator
If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the default path.
Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
Next, choose Custom (Advanced). Then click NEXT.
Select Perform clean install and then click on NEXT.
Once the installation has finished, reboot your PC one more time to complete the installation.

@Mocachino would it be possible to see your system information so that we can try to help? To do this:

Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
Copy the link to your post

Regards,

Team17 Support

#20

Coni 7 ENE 2022 a las 6:59

Greetings!
I have the same crashing issue. Tried almost everything but nothing seems to work.
My system info: https://justpaste.it/699qq

tyvm <3

Última edición por Coni; 7 ENE 2022 a las 6:59

#21

Mocachino 8 ENE 2022 a las 0:06

https://justpaste.it/5u4dc

thank you for looking into this

#22

Team17_Assistance [desarrollador] 10 ENE 2022 a las 2:17

Greetings both,

@Coni unfortunately, your Intel(R) UHD Graphics 620 graphics card is just below the minimum required:

Intel(R) UHD Graphics 630

You can try updating your drivers directly from intel here: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

But we cannot guarantee that it will work. If it doesn't, we can only advise that you upgrade your hardware to meet the minimum requirements.

@Mocachino It looks like your graphics card drivers are out of date. Let's try to update them and retest the game by following these steps:

Go to the official NVidia download centre here[www.nvidia.com]
Using the dropdown menus, fill in your graphics card information and press "Search"
In the new page, click on Download and then Download again
Right-click over the file and select Run as administrator
If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the default path.
Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
Next, choose Custom (Advanced). Then click NEXT.
Select Perform clean install and then click on NEXT.
Once the installation has finished, reboot your PC one more time to complete the installation.

Regards,

Team17 Support

#23

Gₕₒₛₜ 14 ENE 2022 a las 6:05

I updated the Win10 nVidia driver (as suggested) to 511.23WHQL (latest they have today) : still crashes the same way. after it showing number of logos and team17 huge logo: app crash.
so its not about drivers. All my steam games are working perfectly fine. this one: not.

Última edición por Gₕₒₛₜ; 14 ENE 2022 a las 6:25

#24

Team17_Assist [desarrollador] 17 ENE 2022 a las 3:39

Hi 𝕌𝕨𝕌,

Thank you for trying that!

Please can you install vcredist packages directly from the Microsoft page:

Go to the Microsoft official download page here.[docs.microsoft.com]
Install packages for Visual Studio 2015, 2017, and 2019. You will need to install two files: x86 and x64.
Reboot your PC and retest the game.

Please check for pending updates for your system via the steps below:

Select the Start button
Go to Settings > Update & Security > Windows Update
Select Check for updates
After installing the update, select Check online for updates from Microsoft Update

Get back to us when you can.

Regards,
Team17 Support

#25

Mocachino 22 ENE 2022 a las 17:34

@SMG Updating the drivers fixed my issue. Thanks!

#26

obax

6 MAR 2022 a las 8:29

Hello,
Just installed the game and I'm having the same issues. Checked the drivers - seem ok; checked media packs - seem ok. Details here: https://justpaste.it/8szs5
Thank you in advance!

#27

Team17_Assistance [desarrollador] 7 MAR 2022 a las 2:03

Greetings obax,

Sorry to hear that you are having this issue and thank you for sending over your system information. Can you please try to also update your Intel graphics card drivers here:

https://www.intel.com/content/www/us/en/download/18369/intel-graphics-driver-for-windows-15-40.html

We wonder if the game is trying to run from your intel card instead of your Nvidia one.

Regards,

Team17 Support

#28

obax

8 MAR 2022 a las 12:53

Hello,
Appreciate the feedback.
I've tried updating the drivers and it didn't work, they're apparently up to date. Also, based on your feedback, I've forced the game to run on the Nvidia GPU and it's still crashing.

Do you have any other suggestion, maybe? :(
Thank you.

#29

Team17_Assist [desarrollador] 9 MAR 2022 a las 0:38

Hey obax,

Thanks for getting back to us!

To reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

Open the Windows Start Menu
Type “cmd”
Right-click on Command Prompt > Run as administrator
Type “sfc /scannow” without the quotes
Press Enter
If the process has revealed/resolved issues, please attempt to run the game again

Can you please also follow the steps in the link to perform a clean boot
A clean boot is being used to start your Windows device using a minimal set of drivers and startup programs.

Windows 10

Press Ctrl+Shift+Esc to open the Task Manager.
Click More Details.
Select the Startup tab.
Right-click on each item and select Disable.
Press Windows Key + R.
Type msconfig and press Enter.
On the Services tab click to select the Hide all Microsoft services checkbox, and then tap or click Disable all.
Click Apply and restart the computer.

Once this is done please launch the game to see if the issue still continues.

To re-enable your start-up programs: