Please update the DRM free version on Humble

[Jimmerzz]

Please update the version on humble. Nowhere on the sale page does it claim that it is an out of date version. Yes I know the steam version has DRM with registry stuff. Please update the DRM free version I paid for. I get that it might not be always up to date instantly but it has been 4+ months that it is out of date.

*Edit*: The developer has responded very kindly about the situation suggesting refunds if one feels unhappy with the situation (response pinned). Also the developer has updated the text on Humble clarifying for new buyers that the DRM free version sold is behind in updates. This was not there when I bought it but I am so glad to see it there now for future buyers.

[Speedy]

you bought it on humble not here so contact humble. dont want problems buy it direct on steam.

[blast hardcheese]

Isn't that just the steam version? Download and launch the steam version once and then you can run it without steam

[Jimmerzz]

Originally posted by Speedy:

you bought it on humble not here so contact humble. dont want problems buy it direct on steam.

The humble purchase comes with both a steam key and DRM free version. Humble themselves have nothing to do with the developer updating the DRM free version I am hoping the developer reads steam discussions.

Originally posted by blast hardcheese:

Isn't that just the steam version? Download and launch the steam version once and then you can run it without steam

Yea the steam version has DRM that requires you to run the game on steam to create registry files. Which is fine I guess but my purchase also included a DRM free version which is massively out dated.

[myclay]

I feel the pain, got fooled hard by the DRM-free label.

Humble Bundle thankfully has a 30 day return policy.
I opened a support ticket on the Humble Store.
Explaining the situation that the DRM free version of Lossless Scaling is multiple versions behind and THS just saying to use the Steam Version.

Humble Store agreed that it is inacceptable behavior and returned my money.
Hopefully the dev is correcting the taken course.

[kripcision]

Originally posted by myclay:

I feel the pain, got fooled hard by the DRM-free label.

Humble Bundle thankfully has a 30 day return policy.
I opened a support ticket on the Humble Store.
Explaining the situation that the DRM free version of Lossless Scaling is multiple versions behind and THS just saying to use the Steam Version.

Humble Store agreed that it is inacceptable behavior and returned my money.
Hopefully the dev is correcting the taken course.

well the steam version doesnt exactly have drm, it just has a registry check to make sure you actually installed it through steam instead of pirating it. it doesnt need steam running, in fact, it doesnt even have steam drm.

[myclay]

Before the refund, I as a paying customer got worse service than those with pirated versions.

If it doesn´t have steam drm, it makes even less sense to give worse service to those which bought it solely for the DRM-free Aspect.

[kripcision]

Originally posted by myclay:

Before the refund, I as a paying customer got worse service than those with pirated versions.

If it doesn´t have steam drm, it makes even less sense to give worse service to those which bought it solely for the DRM-free Aspect.

all you need to do is install it through steam, then forget about it. you can uninstall steam at the point if you really do not like steam.

[Jimmerzz]

Originally posted by kripcision:

Originally posted by myclay:

I feel the pain, got fooled hard by the DRM-free label.

Humble Bundle thankfully has a 30 day return policy.
I opened a support ticket on the Humble Store.
Explaining the situation that the DRM free version of Lossless Scaling is multiple versions behind and THS just saying to use the Steam Version.

Humble Store agreed that it is inacceptable behavior and returned my money.
Hopefully the dev is correcting the taken course.

well the steam version doesnt exactly have drm, it just has a registry check to make sure you actually installed it through steam instead of pirating it. it doesnt need steam running, in fact, it doesnt even have steam drm.

The steam version does in fact have DRM . The registry change that is required is the DRM. If I put this tool on a thumb drive for example and want to use it on another computer of mine I have to either download steam and install it and run it there or I have to edit my registry. This is DRM . Not the worst version of DRM but DRM nonetheless.

Pretending that it isn't is silly. Even the developer knows this and sells a DRM free version on humble. They just refuse to update it.

[SgtScum]

There is no drm once installed. Just make a shortcut to the exe and you can run it without steam and even uninstall steam and it will still work. Saying that having to use steam to install it is drm is kinda stretching it? Steam is a quick download and if your pc are networked you can just stream it from the main pc.

[Jimmerzz]

Originally posted by SgtScum:

There is no drm once installed. Just make a shortcut to the exe and you can run it without steam and even uninstall steam and it will still work. Saying that having to use steam to install it is drm is kinda stretching it? Steam is a quick download and if your pc are networked you can just stream it from the main pc.

The DRM is literally the registry change it makes. There is a ton of games and programs on steam that have actually no DRM. If you get the files from anywhere you can run it with no checks. The developers sell a version that does just that on Humble but has not updated it.

To be clear. Being able to download the tool from steam is not DRM. It is just a way to download the tool. If I can grab the files from anywhere and it just runs it is essentially DRM free. Registry changes that won't boot the program without them is DRM.

The point of this post is to try and get the developer to update the DRM version I paid for to the version on steam. Not argue weather it is DRM free or not when it factually isn't DRM free here.

[SgtScum]

Was there an expectation of future support for the humble version though? Not everything sold on humble gets support and much of it is sold 'as is' per say. If there was an expectation of support then maybe steam sales outweigh the humble sales and they are prioritizing their installed base by size first? Steam makes it easy to mass update as they host everything on their own servers. But the humble package might require a separate installer they have to host on their own dime so it might take longer.

[Jimmerzz]

Originally posted by SgtScum:

Was there an expectation of future support for the humble version though? Not everything sold on humble gets support and much of it is sold 'as is' per say. If there was an expectation of support then maybe steam sales outweigh the humble sales and they are prioritizing their installed base by size first? Steam makes it easy to mass update as they host everything on their own servers. But the humble package might require a separate installer they have to host on their own dime so it might take longer.

I would not expect nightly updates to both platforms. But after a MAJOR update I would expect it come after almost 5 months. You upload it to Humble servers and the user can download it via the website. I am hoping the developer just sort of forgot?

Also buying on Humble gives the developer 100 percent of the money. Steam does not take their 30 percent cut from key sales like Humble. They should be willing to upload the updates every few months to the version people paid for.

[SgtScum]

Sounds fair. Have you emailed support for their update policy on the humble version?

[myclay]

Originally posted by SgtScum:

Sounds fair. Have you emailed support for their update policy on the humble version?

The update policy of THS, the developer of Lossless Scaling according to a recent Discord reply seems to be to entirely remove the DRM Free Version.
https://imgur.com/a/tlWFkyU

It is probably best for now to use the above linked image and demand a refund from Humble Bundle until the dev changes their stance.

[ogioto]

THS requested Humble to update the page and remove the DRM free tag, but they have not reacted for months. He tried multiple times. It is currently an issue more on the Humble side, rather than THS. That has been discussed previously both here and in the Discrod server.