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The second concern with crashing during a map is normal. I guess your progress and loot is saved once you leave the map.
Losing progress because of game crashing or server crashing is not good design I believe.
After testing it I see that if I close the game even after completing a map it doesn't save even after 30 minutes in a map....
Contact them so they can fix your characters
Put in a ticket with this message of yours
Hey Kouhei. Reading your message, I'm a bit confused as well.
Could you jump in on Discord and share a bit more about your issue? Potency points should drop as you level up, so you should have one per hero level.
Join us here and hit me up so we can look at what could be going on: https://discord.gg/paganonline