Bug: Black screen after triggering "Escape"

[Cybolic]

On Linux (Arch with binary NVIDIA drivers) after triggering the "Escape" prompt the screen goes black, a minute or so of music plays and then nothing. If I then switch windows and back again, I get your custom mouse cursor, but the window still stays black.
I suppose this is the end of the prologue, but shouldn't I see the main menu or something other than just a black screen?

[Cale]

Same here on Linux Mint 19.2, running NVIDIA driver 430.50. Given the timing, perhaps a cutscene video was supposed to play, but something went wrong with the decoder/player?

I also had some weird issues with the cursor disappearing a lot while trying to rearrange the scraps of paper on the lockers.

[EggNut]

Thank you for the report.

The black screen appears, as to our knowledge, when the system is unable to run an MP4 video that is played right after you do that.
This is the end of Prologue with the cutscene.

You can definitely find that file in the Game -> Content -> Movies folder, to see if your system can launch that.
I would expect UE4 to be able to run that with any type of driver you install on any system.

We would start looking into rendering that scene through in-game utilities, instead of per-rendering a video file.

[EggNut]

Originally posted by Cale:

Same here on Linux Mint 19.2, running NVIDIA driver 430.50. Given the timing, perhaps a cutscene video was supposed to play, but something went wrong with the decoder/player?

I also had some weird issues with the cursor disappearing a lot while trying to rearrange the scraps of paper on the lockers.

Would you be able to record a video of that and send it to us at [e-mail]?

[Cale]

Well, I can definitely play the mp4s using any of the video players available on my system (mpv, vlc, MATE's video player).

I tried to record the disappearing cursor behaviour, but ran into another bug while I was at it. Tabbing out of the game and back in seems to cause a crash for me (screen goes black for a few seconds, and then the game quits). Going to try recording from the outset.

[Cale]

Got one, I'll email it.

[Retro]

I love that the demo helps the devs out so much , appreciate it when it does happen - helps the game come out super crisp.

[EggNut]

Originally posted by 🅳🅾🅰:

I love that the demo helps the devs out so much , appreciate it when it does happen - helps the game come out super crisp.

Exactly.
It's our proof of concept and tech. We want to make sure that when the game is released, it's playing and running as smooth as possible.
Thank you for your support!

[EggNut]

Originally posted by Cale:

Well, I can definitely play the mp4s using any of the video players available on my system (mpv, vlc, MATE's video player).

We are wondering whether you are running Vulkan or OpenGL?

[Cale]

I'm not really sure how to tell which graphics library is in use... I guess I could strace the game? Is there a log somewhere?

Both Vulkan and OpenGL should be available on my system.

[Cybolic]

I'll just quickly add that my experience matches up with Cale's completely. The cursor kept disappearing while doing the locker puzzle; I can play the MP4 files just fine using mpv, VLC, Firefox and Chrome; and my system supports both OpenGL and Vulkan, so I think the API is whatever you've set as default in the build (?).

[bingus]

Same story for Kubuntu 19.10. I have Nvidia 435.21 drivers. Black at the end of the prologue, and no mouse cursor in the locker puzzle etc. It *does* appear when you click and drag though. I wonder if its a Nvidia thing..?

[Roxor128]

Add me as another Linux Mint 19 user who hit this problem and the mouse cursor only being visible while dragging.

Used the "find the video files" approach from earlier in the thread to see the cutscene. I must admit I was a bit surprised at how big the video files were, though.

[kjb]

Also on Linux Mint 19 and the video doesn't play at the end (however, the music plays fine). The same mp4s from the game folder play fine in VLC (so thanks for that, at least I can see the ending :) )

Liked the demo (aside from the flickering issues, reported separately). Would definitely be interested in the whole game if it had a bit better Linux support. Nicely done!

[boigaz]

i see the same thing in xubuntu 20.04 - blank screen after i escape, with music. great demo though, loved the atmosphere and nice puzzles. i will pick up the full game whenever it comes out

[Yung Garlic]

I also had the cursor issue and completely crashed at the end of the demo. I was able to watch the final cutscene by opening the file in mpv though. This was on Arch Linux with the amdgpu graphics driver. I really enjoyed the game otherwise, nice work!