[Fixed Crashing!!!] 13th and 14th Gen Intel CPUs

[loljoshie]

Hi everyone,

After countless hours trying to fix the issue of me crashing after 3-5 minutes and trying everything like disabling HAGS in Windows settings (Hardware-Accelerated GPU Scheduling), putting HIGH settings on instead of ULTRA, turning off ray-tracing or setting it to HIGH, capping my FPS to 120 or 60, downloading a previous version of the game from SteamDB in the form of a depot—the list goes on. None of it worked. If you have a 13th or 14th gen Intel CPU, here is how you fix the issue.

My PC Specs:

CPU: Intel i9-14900KF
Memory: DDR5 32 GB
Motherboard: GIGABYTE Z790 UD AC
GPU: RTX 4080 SUPER

Identify the Problem:

A fellow Steam user posted articles about instability issues with 13th and 14th gen Intel CPUs, suggesting that the CPUs might not be getting enough power during certain workloads, leading to crashes in games like Hogwarts Legacy.

Articles:

Tom's Hardware: https://www.tomshardware.com/pc-components/cpus/intel-issues-official-statement-on-core-k-series-crashes-stick-to-intels-official-power-profiles

AnandTech: https://www.anandtech.com/show/21389/intel-issues-official-statement-regarding-14th-and-13th-gen-instability-recommends-intel-default-settings

Check and Update BIOS Settings:

Intel recommends using "Intel Default Settings" as the power profile in BIOS for these CPUs.

I discovered my BIOS did not have this option and was outdated (2023 version).

Update BIOS:

So I visited the official GIGABYTE website and foud the latest BIOS update for my motherboard model (Z790 UD AC in my case).

The latest update (July 2, 2024) added "Intel Default Settings" to the BIOS.

Follow an official guide to update your BIOS.

Here's the guide I used: Corsair Guide:

https://www.corsair.com/ca/en/explorer/diy-builder/how-tos/how-to-update-bios-on-a-gigabyte-motherboard/

Apply New BIOS Settings:

After updating the BIOS and enabling "Intel Default Settings," I also kept HAGS disabled as recommended.

Result: My game has not crashed in over an hour, even with ULTRA settings (though I avoid ray-tracing to be safe).

Additional Notes:

This fix also addressed every now and then crashing in other games like Dying Light 2 and Ghost of Tsushima.

If you have a different motherboard brand (e.g., MSI, ASUS), check for BIOS updates and "Intel Default Settings." Other users have reported these settings being available for some time.

I hope this helps those of you with 13th or 14th gen Intel CPUs who are experiencing similar issues. Feel free to ask if you need any assistance!

[Shout Out To Ground Pound]

Originally posted by Tex SRB:

Guys know that CPUs in many cases are not damaged at all:
they cause crashes in games, sometimes in apps, and that's it.
Just install a new Intel fix and it will be right, but if you have doubts, check my previous post with links to download and install an app that checks if your CPU is alright.

I mean it just Crashes in games and just Some times in apps, nothing to botter about and if a Company say they have 100% failure rates then you wont be the one who get the bad Chip, you will be the Lucky one who get the Chip that is not damaged, and i am 100% sure everyone who do the bios Update wont have any problems because Intel was always so good to it's customers, they was silent for two year not because they dont wanted to lose money, they was silent because they dont want to Botter people i can understand that, if you buy something and they sold you Snake Oil then maybe the best way to Avoide the Snake oil is to move on.

[GamE_V_o]

The problem is in the game, the last update has broken the game. It crashes in 10 minutes or 5 minutes and you can rarely play for more than 1 hour.

[patrick68794]

Originally posted by GamE_V_o:

The problem is in the game, the last update has broken the game. It crashes in 10 minutes or 5 minutes and you can rarely play for more than 1 hour.

Nope, known issue with 13th and 14th gen Intel CPUs. Intel has officially acknowledged the issue and that the damage is permanent, is currently distributing a fix to motherboard manufacturers to stop further damage to chips, has extended warranties, and is accepting RMAs for degrading CPUs.

[GamE_V_o]

Originally posted by patrick68794:

Originally posted by GamE_V_o:

The problem is in the game, the last update has broken the game. It crashes in 10 minutes or 5 minutes and you can rarely play for more than 1 hour.

Nope, known issue with 13th and 14th gen Intel CPUs. Intel has officially acknowledged the issue and that the damage is permanent, is currently distributing a fix to motherboard manufacturers to stop further damage to chips, has extended warranties, and is accepting RMAs for degrading CPUs.

Nope. AMD Ryzen 7 CPU and the game crashes after 10/15 minutes of play, so the problem is mainly in the game and not in the machines by type of CPU. Which does not mean that the Intel 13/14 generation processors have any problem, but the game crashes are due to the game itself.

[patrick68794]

Originally posted by GamE_V_o:

Originally posted by patrick68794:

Nope, known issue with 13th and 14th gen Intel CPUs. Intel has officially acknowledged the issue and that the damage is permanent, is currently distributing a fix to motherboard manufacturers to stop further damage to chips, has extended warranties, and is accepting RMAs for degrading CPUs.

Nope. AMD Ryzen 7 CPU and the game crashes after 10/15 minutes of play, so the problem is mainly in the game and not in the machines by type of CPU. Which does not mean that the Intel 13/14 generation processors have any problem, but the game crashes are due to the game itself.

You've screwed something up yourself then. The game runs fine for the vast majority.

[GamE_V_o]

Originally posted by patrick68794:

You've screwed something up yourself then. The game runs fine for the vast majority.

The error is in the game's own code, the developers of this game are the only ones who can solve the problem of the game crashing.

[patrick68794]

Originally posted by GamE_V_o:

Originally posted by patrick68794:

You've screwed something up yourself then. The game runs fine for the vast majority.

The error is in the game's own code, the developers of this game are the only ones who can solve the problem of the game crashing.

Nope. If it was the game then nearly everyone would be experiencing the same thing, but they aren't.