The server is not reachable

[3raser]

I have a legit copy of the game and I've played 50 hours but now suddenly the last two or so weeks I keep getting this "The server is not reachable" message every time I try to launch the game. I've checked the files and tried compatibility settings etc. but nothing seems to work. I'm starting to feel like this is related to my upgrade to Windows 11 24H2. And yes the message box gives me the opportunity to copy and paste the code in the browser in order to get playing but the issue with that is that it doesn't give me the code. It just gives me a blank box with "copy to clipboard" button and opens the browser. I get maybe few hours a week to play this game and now I've spent the last couple times troubleshooting this and I'm getting really frustrated.

[Angel]

you really need that code, try a different browser

[3raser]

I've tried but that doesn't help since the actual box in the game is empty where the code is supposed to be for me to copy. So it doesn't matter which browser I use since the box is empty even before a browser is opened. I found someone else also having the same issue here: https://hogwartslegacy.bugs.wbgames.com/bug/HL-20841 where I commented as AnimatedManatee677.

[weiss]

Originally posted by 3raser:

I've tried but that doesn't help since the actual box in the game is empty where the code is supposed to be for me to copy. So it doesn't matter which browser I use since the box is empty even before a browser is opened. I found someone else also having the same issue here: https://hogwartslegacy.bugs.wbgames.com/bug/HL-20841 where I commented as AnimatedManatee677.

must be something on your end then blocking it because i played hogwarts legacy recently a few hours again and i have not this issue.

try to use the google or cloudflare DNS or even go so far and try a vpn.
if it then suddenly works can you legit blame your provider for it.
fact is, the server is reachable. otherwise would´ve i not gotten all the new added community stuff from the past like the merlin outfit or the askaban prisoner outfit which was an event i think where the community needed to do something x times or something like that.

[I Miss Her]

Upgraded to 24H2 days ago, no problems here. Have you tried manually seeing if you can reach whatever server it is?

Just checked quickly and it connects to each of these in this order so maybe try using PING and/or tracert via command prompt and see if you're able to connect to them all?

phoenix.game.wbinsights.com
phoenix-api.wbagora.com
prod-network-api.wbagora.com
event.wbinsights.com
s3-w.us-east-1.amazonaws.com
prod-pa.api.wbinsights.com
us-east-1-phoenix-realtime-49.wbagora.com

[3raser]

I tested with ping and all of those succeed in under 100ms except for event.wbinsights.com which fails on all 4 tries. How did you figure out which endpoints the game is accessing? Maybe I could figure out what's happening on my pc.

[I Miss Her]

I use a free program called SmartSniff from nirsoft.net

I just start it up and start the game and watch what connects, it should help I would think

[3raser]

With that software it gives me 5 connections before showing the server is not reachable warning box:

23.54.13.92 - a23-54-13-92.deploy.static.akamaitechnologies.com
155.133.252.69 - seems to be something to do with steam/valve
20.242.71.86 - privacy.xboxlive.com.akadns.net
20.242.71.86 - privacy.xboxlive.com.akadns.net (yes two identical ones)
216.58.209.206 - bud02s22-in-f14.1e100.net (seems to be google related)

And after this if I press retry on the warning box it just makes one call to 20.242.71.86 - privacy.xboxlive.com.akadns.net before showing the same box again. All the IP addresses have successful pings through the terminal so there doesn't seem to be any kind of IP blocks etc. I'm at a loss as to why a xboxlive API call seems to be the one causing a server is not reachable error.

[3raser]

I have now tried reinstalling the game and have tried turning off the firewall and have tried connecting to my phones internet with WiFi but nothing works. The only thing that would seem likely is something to do with Windows 11 24H2 or just windows itself regardless of the version. I really wouldn't want to go through the trouble of reinstalling 23H2 or whatever the previous version was... Anybody have any ideas? Even the bug ticket didn't receive any more upvotes than me and the one other person and so WB just closed the ticket...

[I Miss Her]

Originally posted by 3raser:

I have now tried reinstalling the game and have tried turning off the firewall and have tried connecting to my phones internet with WiFi but nothing works. The only thing that would seem likely is something to do with Windows 11 24H2 or just windows itself regardless of the version. I really wouldn't want to go through the trouble of reinstalling 23H2 or whatever the previous version was... Anybody have any ideas? Even the bug ticket didn't receive any more upvotes than me and the one other person and so WB just closed the ticket...

Have you tried using Windows built in System File Checker tool to see if you have corrupt system files? I would suggest that since that's an easy fairly fast thing you can do first. You can still use the system to watch YouTube or something while waiting. How long it takes depends on your system specs but it normally doesn't take very long like anywhere from ~10 mins to maybe 15-20? The less you do on your system while it's running the faster it will complete but I always watch something on YouTube or whatever while it's happening.

If you'd like to try it, then all you need to do is open a command prompt as admin and copy/paste this line and then hit <enter> and wait for it to complete:

DISM.exe /Online /Cleanup-image /Restorehealth

When it is complete then type in this line and hit <enter>:

SFC /scannow

Wait for it to complete, when it is finished it will either say there's no corrupt files, or there was corrupt files & it repaired them or there are corrupt files that it can't fix.

Assuming the first two, reboot your computer and see if that helps.

If you get the message it couldn't fix them and/or it still doesn't work move on to the next suggestion I have which is to reinstall 24H3 or 24H2 which don't worry isn't as big of a deal as it used to be at all and you won't lose anything doing it.

I'll explain.

Oh wait, I forgot to ask.. Did this happen right after the 24H2 update? Sorry I'm using my phone and it's not easy to use Steam forums with it so I thought it'd be faster to just ask things that maybe have been covered already.

Anyway if it did start happening right after 24H2 OR the system file checker failed then you could try reverting to 24H2 or even reinstalling 24H2 just to check if maybe that will do the trick and then if that doesn't work reinstall 23H2.

It's really simple to do now and you won't lose anything or need to reinstall apps/games and so on. The only slight drawback is the downloading of whichever version or versions that you decide to try, and if you have decent internet then even that isn't really that big of a deal.

I'm not 100% sure on the size but they are both likely around ~4GB maybe little less or more.

The reinstall will take as long as it takes to download which depends on your internet speed of course, and after that takes about as long as a normal fresh install which again depends on your system but you can still use your system to watch things if you want until the very end when it needs to reboot and that part takes somewhere around 5-10 minutes before it finishes since it reboots a couple of times but once you get back into Windows you'll have everything still available just like it was before you started the process except now you have a full fresh Windows install.

Let me know how the system file checker goes! Good luck!

Edit: You could also, after the system file checker is done and you've restarted, you could do a Windows Network Reset. That only takes like a minute including reboot time.

Also I booted up my system remotely and ran system file checker and the total time was under 4 minutes and I don't have a super fast system or anything. If you do have errors or corrupted files that can obviously make it take longer.

[3raser]

Thanks for taking the time to help me! I forgot to mention I already used both sfc and DISM and I think sfc didn't find any corrupt files but DISM did change something but neither fixed this issue. I sent a support email to WB but I guess I will just have to install the 23H2 version and see if that fixes things. The timeline for the error goes so that after playing the game I noticed the 24H2 update was waiting for reboot so I installed the update and turned off the PC for the day. After that there was a longer time when I didn't play at all, maybe couple weeks and the game never worked after the update. But I can't remember if I turned the PC on between the successful and failed game starts and maybe did something else with the PC but i doubt it. I'll take the time to install 23H2 and report back.

[I Miss Her]

Originally posted by 3raser:

Thanks for taking the time to help me! I forgot to mention I already used both sfc and DISM and I think sfc didn't find any corrupt files but DISM did change something but neither fixed this issue. I sent a support email to WB but I guess I will just have to install the 23H2 version and see if that fixes things. The timeline for the error goes so that after playing the game I noticed the 24H2 update was waiting for reboot so I installed the update and turned off the PC for the day. After that there was a longer time when I didn't play at all, maybe couple weeks and the game never worked after the update. But I can't remember if I turned the PC on between the successful and failed game starts and maybe did something else with the PC but i doubt it. I'll take the time to install 23H2 and report back.

You're welcome! If you want to do a fresh reinstall you certainly can but if you want to save all your apps/games/etc then simply go to Start --> Settings -- Windows Update --> Advanced Options --> Recovery --> Fix Problems using Windows Update -- Reinstall Now

I just did this 2 days ago and it worked flawlessly and was much better than actually doing a fresh install and having to redownload everything and set things up all over again. A few months ago I also did it but that time it would start and then fail a couple of percent into the download but I believe they fixed this problem now. If it happens to you just reboot system and then when you're back in put "Services" in the search box, and then find "Background Intelligent transfer" and if it isn't running, start it manually and then go to Windows Update --> Advanced Options etc and see if that does the trick.

Edit: Also if you want to revert to 24H2 you should have that option available and even if you don't, you can use a USB stick and download a copy from Microsoft for free to make a USB install and you can use that to reinstall 24H2 without losing your apps etc

[3raser]

People on the internet are saying that it's not possible to revert back to 23H2 without losing apps and files so I tried to reinstall 24H2 with the builtin windows update feature but that didn't fix anything. I will try the install of 23H2 and see if it gives me the option to keep my apps and files. If it doesn't then I'll just put this game on the metaphorical shelf and start playing some other game until I get some solution from WB themselves.

[3raser]

Yeah I tried to go back to 23H2 but I wouldn't be able keep my files and programs so I'm just not going to play this game anymore. I don't have enough time to troubleshoot this anymore. Thanks for the help!

[I Miss Her]

Originally posted by 3raser:

Yeah I tried to go back to 23H2 but I wouldn't be able keep my files and programs so I'm just not going to play this game anymore. I don't have enough time to troubleshoot this anymore. Thanks for the help!

Ahh ok fair enough, I'm pretty sure it is possible but I technically haven't tried it myself.

Out of curiosity I'll try it myself and let you know. There's a certain way to do it so you don't lose your files when reverting from what I remember, you can't just reboot with USB stick or maybe I'm incorrect. Either way I'll find out and report back just in case someone else reads this thread in the future.

Sucks that you're having a problem and WB isn't any help :(

Edit: Was the "Go Back" option not available for your PC in Windows Update --> Advanced --> Recovery ?

Also did you try shutting off your modem and router for a minute or so and then turning it/them back on to see if that does the trick? Be a good idea to have your PC off as well and not turn that back on until both your modem & router are both back online. Probably should have thought of that one first but it didn't occur to me until just now lol

[3raser]

The "Go back" option is not available anymore since it's been more than 10 days and Microsoft in their wisdom decided we don't need longer than that to decide whether we want to roll back. I actually replaced my modem between the first and second time I got this error since my ISP offered it to me with my contract renewal so I think if the issue was in the modem it would have been fixed with the replacement.