How to fix the new Crashing issue.

[Terry]

There is 2 things you can do that will allow you to play with out issues.

Issue 1. Not loading issue.
You need to open your graphics settings and reset them to default (Nvidia / Radeon setting)
Restart pc and load the game.
If that dont work, you will need to go to AppData\Local\Hogwarts Legacy\Saved\SaveGames select your user folder "steams User ID number" mines 67085 and delete the SavedUserOptions.sav and that will fix any issue with settings thats causing the issue.

Issue 2. Game crashing ingame.
This issue is the game is trying to use Hardware Acceleration that is clashing with other programs, the Main error is a ntdll.dll error in logs.
ntdll error are mostly known for error in ram, this is why people so people think increasing the Vram / Shader cache will help fix the issue, it just slows it down a little but the real reason for the crash is a Windows Ui error from programs trying to prioritise whats more important but the new update thats changed the UI has a issue.
9 out of 10 times Steam overlay or browsers opened is causing the crash, the more demand on the gpu the increase go up.

How to fix this: theres 2 options one is the most safe way that wont crash but will have a big impact on performance and one that will be a little unstable but should still work with with FE on.

1. Safe option - Turn off windows Hardware Acceleration.
Right click desktop - Scroll down to Graphic setting then turn off Hardware-accelerated Gpu scheduling and restart you pc and make sure Ray tracing is turned off.

2. Slightly Unstable option - only 1 crash in 6 hours with chrome open.
Go to Steam - Settings - Interface and turn off Hardware Accelerated and Gpu video decoding.
After Steam reloads you should be fine to go, but make sure you turn off any programs that trys to overlay the screen like Afterburner etc.

Now i would command saving alot to be on the safe side.
One other last thing you can do is to deleting any shaders for he game.
C:\ProgramData\Hogwarts Legacy delete the files there.

One last Big Tip. - why people having save game problems.
The game crash files do get bloated and i would recommend you deleting them as it dumps a copy of you game shader cache with it that can be upto 1gb in size and if you had more then one crash, well you can do the maths.
Crash logs are located here. \AppData\Local\Hogwarts Legacy\Saved\Crashes.

After deleting make sure you empty your Recycle Bin, The game will delete these files normally after 2-5 days so yer, why people cant save lol.

I hope this helps and remember to back up any .Sav files you delete to be on the save side.

[Yuri1738420]

I agree. What really helped me is turning off HAGS and game would not crash anymore although I have RTX on but at the same time Texture Quality is set to HIGH and View Distance to Medium

[Terry]

If you think its your pc, its not, i bought the game yesterday and started from setting up my character to a Blue screen hard crash and game not loading at all.
After that i reset the graphic drivers as it was a issue with UE 4.2 years ago and it started working again with crashed every 5-10 mins, with 1.8H game play and steam log of 8H play time.
Now im playing with Ultra settings Dlss on (Rtx 4070ti) 1440p its smooth on 60fps and i have had 1 crash in 10 hours of game play and it was after ported to a new location and the game went into a cut scene but i had chrome open at the time what might of caused it :-)

[Terry]

Originally posted by @I:llusion^!:

I agree. What really helped me is turning off HAGS and game would not crash anymore although I have RTX on but at the same time Texture Quality is set to HIGH and View Distance to Medium

You should be fine to turn it back on, just turn off HA and gpu decoding in steam as thats the biggest issue i believe, but browsers dont help too :-( so close them if you have any open.

[VELVET1187]

I've turned off HAGS and video decoding but still crashes in game... Also the new mission and cosmetics aren't appearing but photo mode and talent point resets are. Thought this was an issue with my mods so removed them all and UE4SS but still nothing. I hope they fix this soon...

[Machika]

I crashed a few times now. Once before the game started then when I tried to leave RoR then got to Hogsmeade and tried the shop which after about a minute being in there it crashed for the 3rd time then I started using Reparo and the game just crashed so I'm going to wait a week or two.

[Terry]

6 hours no crash, but i notice from time to time the game goes choppy and i just save and reload the game, :-)

[Melody]

If disabling hardware acceleration really helps, then it's just because the game is poorly coded. I play different Unreal Engine 4/5 games and they never crash.

There's no such thing as a "hardware acceleration priority fight" or anything like that.

[Terry]

Originally posted by Melody Digital Harmony:

If disabling hardware acceleration really helps, then it's just because the game is poorly coded. I play different Unreal Engine 4/5 games and they never crash.

There's no such thing as a "hardware acceleration priority fight" or anything like that.

Its a priority issue with the new update, its a game issue not a UE issue. The KEY word that you dont under stand is Scheduling, one day you will grow up and you will under stand what it mean and you will feel like a dummy.... Different programs try to take access of the GPU to process stuff like your desktop, UE processing your game, windows schedules the access to the gpu so everything can be process, but windows uses a system that priorities whats more import like a game trying to render a game, so it should be Prioritised over windows and Steam.
But when the engine is sending over 2-300mb of data to gpu and steam Overlay wants to process its data first, it will stop the engine quicky to allow steam to work and then the GPU goes dam the data not in memory and it will throw out a error crashing the engine for missing memory data, but a split second later the data will show up but as the gpu needs it in real time and not half a second late whats causing the issue.

[Melody]

Originally posted by Terry:

Originally posted by Melody Digital Harmony:

If disabling hardware acceleration really helps, then it's just because the game is poorly coded. I play different Unreal Engine 4/5 games and they never crash.

There's no such thing as a "hardware acceleration priority fight" or anything like that.

Its a priority issue with the new update, its a game issue not a UE issue. The KEY word that you dont under stand is Scheduling, one day you will grow up and you will under stand what it mean and you will feel like a dummy.... Different programs try to take access of the GPU to process stuff like your desktop, UE processing your game, windows schedules the access to the gpu so everything can be process, but windows uses a system that priorities whats more import like a game trying to render a game, so it should be Prioritised over windows and Steam.
But when the engine is sending over 2-300mb of data to gpu and steam Overlay wants to process its data first, it will stop the engine quicky to allow steam to work and then the GPU goes dam the data not in memory and it will throw out a error crashing the engine for missing memory data, but a split second later the data will show up but as the gpu needs it in real time and not half a second late whats causing the issue.

First off, I do not use hardware acceleration on Steam and I do not use Steam overlay, still crashes.
Second, there's no need to insult other people.
Third, I've been saying it's a game issue, not an UE issue.
Fourth, I'm a coder and I know what scheduling is, apparently you don't. In scheduling there's no fight for resources that would cause a crash. The closest thing to that is split locking, which doesn't even cause a crash in the first place.

Edit: Fifth but not really important I guess, any other game doesn't even crash at all, this is the only game that randomly crashes. I play plenty of UE4/5 games and they never crash, go figure. I think this is enough for me to think that this game update is simply poorly coded, period.

Edit2: Not to mention that if the scheduler goes crazy it would automatically make it OS's fault rather than game's fault. This is obviously not the case because this is the only sole UE game that does this for me.

[EmpressPlaya]

Thank you so much for sharing these fixes. I did everything on your list AND set all my quality settings to low. Now it only crashes every 20 minutes instead of every 2 minutes. I bought a high powered laptop just for gaming, and this is the first game I started with Steam. I have nothing else installed, no other apps open, no mods, and loads of RAM. Everything was working great up until the update and patch. So frustrating!

[MainPoes]

Thnx! Option 2 worked for me (atleast for 2hrs) then I had to go so.

Its sad that after the update they ff up this game so bad, that I only managed to play 4hr's since the update.

On Twitter they said they got info about a update to fix this, but they never said which problems(different on every console) and the update about the fix has been 6 days ago and no further update has been placed...

It's ff sad🙁

[kiwizznz]

Tried the above fix - still crashes to desktop with no details... unplayable...

[BlindingPanther]

The only thing that helped me fix it was adding another user account on your computer and playing the game there instead of using the admin account

[b.davis531]

So I have to limit my graphics and also turn down the settings just to play a game I paid for instead of them damn well fixing it? This is pathetic!