Purchased a brand new gaming PC - 4070 with Windows 11 (game is now crashing every 15 minutes)

[thisisntjon]

I have been looking on here but can't find something that meets my specific situation. I have a brand new PC which is working great for other games but Hogwarts Legacy crahes to desktop after around 5- 15 minutes even without ray tracing on.

Any suggestions? Are other people having trouble playing this game with windows 11?

I have 3 errors that are similar within one hour and they all look similar to this:

Source
Windows

Summary
Hardware error

Date
‎7/‎1/‎2023 1:52 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe583e5a6e050
Parameter 2: fffff801b216ba70
Parameter 3: 0
Parameter 4: 4a34
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys


I appreciate any help.

Thanks,

[EIFFAS]

same matter

[Y0da77]

nvlddmkm.sys seems like an nvidia driver issue to me, nothing to do with hogwarts.

[Windows11]

Turn off "Hardware Accelerated GPU Scheduling" it works 100% on RTX40,
but "DLSS 3.0 Frame Generation" becomes unavailable. this is the only way,
lowering options is just crashes a little later, problem is not solved.

[mhenry_101381]

16GB is the minimum and starting to become the new norm. I would install more ram.

I looked up "Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys" (old topic but same bucket ID) (OP didn't resolve here, but others with the same issue did)

https://answers.microsoft.com/en-us/windows/forum/all/graphics-driver-stopped-responding-and-has/66de58dc-0ed0-457f-ba19-8a4eb3656bc7?page=1

https://answers.microsoft.com/en-us/windows/forum/all/graphics-driver-stopped-responding-and-has/66de58dc-0ed0-457f-ba19-8a4eb3656bc7?page=2

https://answers.microsoft.com/en-us/windows/forum/all/graphics-driver-stopped-responding-and-has/66de58dc-0ed0-457f-ba19-8a4eb3656bc7?page=3

It includes a lot of troubleshooting steps... make sure the Windows installation is structurally valid (sfc and DISM), clean boot windows and run it, run the game in compatibility mode and as admin, make sure there are no viruses/malware, run memtest86 or similar (long tests), make sure your video card is not overheating (Geforce experience Alt + R) + 3rd party software, make sure you have the newest drivers for all your hardware. You can go through device manager and individually check each one. I do it through Driver Booster and save a lot of steps.

https://support.microsoft.com/en-us/windows/update-drivers-manually-in-windows-ec62f46c-ff14-c91d-eead-d7126dc1f7b6

https://www.howtogeek.com/784198/how-to-monitor-your-computers-gpu-temperature/

"Gaming" pcs bought off the shelf usually come with 3rd rate hardware from manufacturers in order to save costs. You didn't say where you got this. If this was bought off the shelf... I would look into the hardware and see if anything looks suspect, but I would install more ram. Likely replace the ones installed and go with a 32GB kit.

[YCCHAN]

same issue with 4070 laptop

[TO0T]

do you have the latest graphic drivers installed?

[Chris J]

Specify want you meant by "Purchased a brand new gaming PC - 4070" if you purchased a prebuilt its no surprise you are encountering issues. The Error is pretty much telling you what you need to know

[thisisntjon]

Originalmente postado por Chris J:

Specify want you meant by "Purchased a brand new gaming PC - 4070" if you purchased a prebuilt its no surprise you are encountering issues. The Error is pretty much telling you what you need to know

I build my own typically but yes this is a built computer by a reputable company. I am not sure what your point is. I know that the error happens to be with the graphic device or drivers but this is the only game that causes this error. If you have more information I would love to know.

[GlaucomaPredator]

I noticed that Afterburner crashes my game recently, and it never used to. I used to be able to OC my GPU and run the game, and that is no longer the case. Turn off any 3rd party applications. I had to turn off anything that interfaces with my GPU, such as afterburner, RTSS server, and HWinfo. If you have any 3rd party apps like software for your RGB in your AIO, etc, disable the software. Once I closed those 3 applications my game launches fine.

[Chris J]

Originalmente postado por thisisntjon:

Originalmente postado por Chris J:

Specify want you meant by "Purchased a brand new gaming PC - 4070" if you purchased a prebuilt its no surprise you are encountering issues. The Error is pretty much telling you what you need to know

I build my own typically but yes this is a built computer by a reputable company. I am not sure what your point is. I know that the error happens to be with the graphic device or drivers but this is the only game that causes this error. If you have more information I would love to know.

its a prebuilt like i expected thats why your encountering hardware issues like the error states. They have probably cheaped on some component possibly the Power Supply or RAM


A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe583e5a6e050
Parameter 2: fffff801b216ba70
Parameter 3: 0
Parameter 4: 4a34
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys


the ID states nvlddmkm.sys which is related to the NVIDIA Graphics Driver so you need to first off use Display Driver Uninstaller DDU for short then reinstall the NVIDIA Graphics Driver to the latest version. If you still continue to get issues after that then its most likely your power supply causing it to crash which is common for low quality , low rated power supply units failing to deliver enough volts to the 12v rail or it can most likely be a faulty GPU. but its usually caused by those 2 components.

for me ive played this game on two different rigs and zero issues so the problem is entirely on your end and those two are the key things you should look into because that error doesnt like a good one to me.

[Chris J]

Originalmente postado por GlaucomaPredator:

I noticed that Afterburner crashes my game recently, and it never used to. I used to be able to OC my GPU and run the game, and that is no longer the case. Turn off any 3rd party applications. I had to turn off anything that interfaces with my GPU, such as afterburner, RTSS server, and HWinfo. If you have any 3rd party apps like software for your RGB in your AIO, etc, disable the software. Once I closed those 3 applications my game launches fine.

Thats your problem i leave afterburner and rivatuner on all the time while playing and i have my GPU undervolted ive had zero issues zero crashes. Its not MSI Afterburner thats causing your problem , RTSS or anything. That is simply misinformation. Your issue is OS related , Corrupted files you need to do a reformat

[thisisntjon]

Originalmente postado por Chris J:

Originalmente postado por thisisntjon:

the ID states nvlddmkm.sys which is related to the NVIDIA Graphics Driver so you need to first off use Display Driver Uninstaller DDU for short then reinstall the NVIDIA Graphics Driver to the latest version. If you still continue to get issues after that then its most likely your power supply causing it to crash which is common for low quality , low rated power supply units failing to deliver enough volts to the 12v rail or it can most likely be a faulty GPU. but its usually caused by those 2 components.

for me ive played this game on two different rigs and zero issues so the problem is entirely on your end and those two are the key things you should look into because that error doesnt like a good one to me.

I appreciate the help. It is really strange that this is only happening with this game so far. More demanding games seem to be working just fine.

[mhenry_101381]

Originalmente postado por Chris J:

Originalmente postado por GlaucomaPredator:

I noticed that Afterburner crashes my game recently, and it never used to. I used to be able to OC my GPU and run the game, and that is no longer the case. Turn off any 3rd party applications. I had to turn off anything that interfaces with my GPU, such as afterburner, RTSS server, and HWinfo. If you have any 3rd party apps like software for your RGB in your AIO, etc, disable the software. Once I closed those 3 applications my game launches fine.

Thats your problem i leave afterburner and rivatuner on all the time while playing and i have my GPU undervolted ive had zero issues zero crashes. Its not MSI Afterburner thats causing your problem , RTSS or anything. That is simply misinformation. Your issue is OS related , Corrupted files you need to do a reformat

Do a reformat? Yeah right... load cmd prompt with Admin and run the below.
sfc /scannow
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
run sfc /scannow again

along with a chkdsk /f /r on the particular drives: C:\ specifically and any other drive used for games.

Doing a reformat will require reinstalling Windows and set everything back up from scratch.
It's only necessary if the image is beyond repair.

[WolfishMeat7]

32gb of ram is a must for this game nad The Last of Us Part 1...that's it

[(> ' ' )>Classy♡Slut]

Listen man everyone who said its on your end is full of the brown poo. It's the game. I've seen crash reports fill the front page of the "Hogwarts Legacy" discussion since launch in February dude. Its not people's hardware its the game. Same exact issue with the new game "Jedi Survivor". Upon release it was filled with bugs, crashes, and was overall a horrible experience. Go check out the store page if you think i'm not serious. Some games that come out now-a-days (2022 and onwards) are being thrown out there without being finished more often than not. Hell dude just so you know i've tried all those supposed "fixes" on a 6800XT OC edition with 32gigs of ram and a ryzen 5 3600 all on a gigabyte b450 but to no avail. A buddy of mine has an RTX 3050 w/ 16gb of ram and the game never crashed for him. In fact he was able to 100% it. Why this game works on some ppl's pc's even if they have "lower end specs" compared to the "higher end specs" is beyond me.