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Metatron Feb 11, 2023 @ 9:35pm
Deluxe edition not launching after 2 days
Hello, i've tried every possible trouble shooting option i can find online and still nothing. does anyone actually have a solution?
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Showing 1-15 of 23 comments
DesUxSλsU Feb 11, 2023 @ 9:41pm 
mine worked after I relogged into steam
#1
Metatron Feb 11, 2023 @ 9:45pm 
Originally posted by DesUxSλsU:
mine worked after I relogged into steam
thank you but no luck with that option.
#2
Spongebob Friedpants Feb 11, 2023 @ 9:48pm 
Make a shortcut on your desktop, that fixed it for me
#3
Metatron Feb 11, 2023 @ 9:55pm 
Originally posted by Ken:
Make a shortcut on your desktop, that fixed it for me
Did that already, maybe it would help to list what i have done.
1) Turn computer on and off
2)log out then on of steam
3) check firewall and made sure hogwarts legacy was listed for both private and public networks
4)created shortcut on desktop
5) made application run as admin
6) updated graphics driver, computer, and run compatibility troubleshooter.
7) verified files through steam
8) uninstall and reinstall the game
9) check graphics settings and made sure it was listed as using my dedicated graphics on high,
theres a couple more steps i tried that i don't recall what they were or nor do i do know to explain them. i hope that helps gauge where i am. i already submitted a ticket and nothing just general mails about FAQs that just show LOTS of people complaining about the same issue and devs responding with "we already fixed it". so kinda stuck now... :dswilsonscared:
Last edited by Metatron; Feb 11, 2023 @ 9:57pm
#4
DarkStarClassic Feb 11, 2023 @ 10:04pm 
As so many who have problems with PC but show no specs then NO HELP. Probably potatoPC right? Are you shamed of your Potato?

Sorry for bluntness by me but always when you have a problems show at least your specs or no real help.
#5
JohnnySoma Feb 11, 2023 @ 10:10pm 
Originally posted by Rumplypigskin:
Originally posted by Ken:
Make a shortcut on your desktop, that fixed it for me
Did that already, maybe it would help to list what i have done.
1) Turn computer on and off
2)log out then on of steam
3) check firewall and made sure hogwarts legacy was listed for both private and public networks
4)created shortcut on desktop
5) made application run as admin
6) updated graphics driver, computer, and run compatibility troubleshooter.
7) verified files through steam
8) uninstall and reinstall the game
9) check graphics settings and made sure it was listed as using my dedicated graphics on high,
theres a couple more steps i tried that i don't recall what they were or nor do i do know to explain them. i hope that helps gauge where i am. i already submitted a ticket and nothing just general mails about FAQs that just show LOTS of people complaining about the same issue and devs responding with "we already fixed it". so kinda stuck now... :dswilsonscared:

Same here. I've never tried so many steps to try and get a game to work again. I saw on another board so many people are experiencing the same bug. It gets to the seizure warning, the strings kick in for like 3 seconds and crash. Steam says its still running but its not an option on any menu to pull it up. I did see someone else said they got it working creating another User account in windows. I tried that and it got me past the seizure warning, annnnnnd then it crashed the PC during the shaders prep. Restarted and back to the original error. Some kind of corrupted shader cache file. Who knows. Just can't believe so many people having the exact same issue and not even a mention of them being "aware" or working on a fix.
#6
Metatron Feb 11, 2023 @ 10:10pm 
Originally posted by DarkStarClassic:
As so many who have problems with PC but show no specs then NO HELP. Probably potatoPC right? Are you shamed of your Potato?

Sorry for bluntness by me but always when you have a problems show at least your specs or no real help.

I already checked minimum, mid, high and 4k game requirements and my pc falls between the high to ultra 4k. would sharing the specifics of my pc help in any way when it falls in that range? i get it my OP leaves a lot of info out. i am mainly looking to know if there is something someone has heard like a problem with steam or something bigger as it appears this is affecting a decent number of people.
#7
JohnnySoma Feb 11, 2023 @ 10:12pm 
Is anyone else getting a window you have to click Ok on talking about "Phoenix"?
#8
Metatron Feb 11, 2023 @ 10:15pm 
Originally posted by JohnnySoma:
Is anyone else getting a window you have to click Ok on talking about "Phoenix"?
yes i do when i run it as admin, if you click ok itll keep trying but eventually it will tell you that servers are not reachable and allows you to open a crash report and link to the website where to post it but the website link appears to not work.
#9
Metatron Feb 11, 2023 @ 10:17pm 
i tried launching in offline mode but steam doesn't allow me as "the first launch must be online". so is steam not able to communicate with something? idk i am at a loss at this point not sure if i should keep trying, wait it out or refund lol
Last edited by Metatron; Feb 11, 2023 @ 10:18pm
#10
JohnnySoma Feb 11, 2023 @ 10:28pm 
Originally posted by Rumplypigskin:
i tried launching in offline mode but steam doesn't allow me as "the first launch must be online". so is steam not able to communicate with something? idk i am at a loss at this point not sure if i should keep trying, wait it out or refund lol

They can't possibly offer NO fix or patch for this with so many ppl on line complaining. Im gona wait and see. I was really enjoying the game.
#11
Metatron Feb 11, 2023 @ 10:29pm 
Originally posted by JohnnySoma:
Originally posted by Rumplypigskin:
i tried launching in offline mode but steam doesn't allow me as "the first launch must be online". so is steam not able to communicate with something? idk i am at a loss at this point not sure if i should keep trying, wait it out or refund lol

They can't possibly offer NO fix or patch for this with so many ppl on line complaining. Im gona wait and see. I was really enjoying the game.

I think i might be too far into the "play" timer to refund anyways so i might be doing the same. Good luck Johnny! hope it works for us :D
#12
76561199477332658 Feb 11, 2023 @ 10:33pm 
Originally posted by DarkStarClassic:
As so many who have problems with PC but show no specs then NO HELP. Probably potatoPC right? Are you shamed of your Potato?

Sorry for bluntness by me but always when you have a problems show at least your specs or no real help.

I am having the same issue as OP, with the game not launching. I don't know what my specs are, how would I find that out? I am not a gamer or tech savvy, but I am just a Harry Potter fan who wanted to try the game.
#13
McNinja72 Feb 11, 2023 @ 10:36pm 
Have you tried opening Task Manager and ending Steam, then relaunching it, that's what I had to do 1st day.
#14
Metatron Feb 11, 2023 @ 10:37pm 
Originally posted by Hyzenthlay:
Originally posted by DarkStarClassic:
As so many who have problems with PC but show no specs then NO HELP. Probably potatoPC right? Are you shamed of your Potato?

Sorry for bluntness by me but always when you have a problems show at least your specs or no real help.

I am having the same issue as OP, with the game not launching. I don't know what my specs are, how would I find that out? I am not a gamer or tech savvy, but I am just a Harry Potter fan who wanted to try the game.


look up "system information" in the search area on your task bar. (should be bottom right for win10 or center for win11)
#15
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Date Posted: Feb 11, 2023 @ 9:35pm
Posts: 23

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