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First, thank you for the advice. I've check the graphics settings and they are all on low. I don't think it's the graphic problem since I can play the intro without any issue. I just get stuck in the intro. It's like a loop or a demo version of this game, and I can only play the Intro. Every time I click to continue the story, it starts from the character finding the bottle in Gringotts and ends with going to Hogwarts with Professor Fig. I even create another character but end with the same situation.
So disappointed!!! X((( I am not paying 70 bucks for this.
Yes, I've solved the problem. You can try to verify the integrity of the game. The update and reinstall didn't work. However, after I verified the integrity, the problem was solved!