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Have you bought all the latest equipment for it and are you making sure you keep moving. I really had no issues with my defiant.
You should choose your boffs carefully for a mix of sheild heals, hull heals and cannon/torp damage buffs. Its tough to min max while leveling but hopefully you can find a happy balance. Good luck and sorry i couldn't be more help.
I switched form the HEC (VA ship) to the Tactical Escort Retrofit (the defiant for VA) and was quite shocked how fast it gets killed. But i got used to it. (and i got some more decent gear obviously)
For the shield balance i would recommend this
/bind Space "+Power_Exec Distribute_Shields$$FirePhasers$$+Power_Exec Distribute_Shields"
Type it into chat ingame WHILE IN SPACE (because its pretty useless as a ground bind)
The bind will automatically rebalance your shields everytime you press Space (Fire Energy Weapons) Just press it once every 3-4 sec (since a attack is 4 sec long and the balance takes about the same time) and you are fine.
Next thing is that you should only use ONE type of energy weapons and the tactical consoles that fit your energy type. (dont use cannon dmg consoles)
I did a QUICK example here:
http://skillplanner.stoacademy.com/?build=ideaofanescort_4466
this is NOT an ultimate go for. neither its really thought through. just a small hint.
Hope you get to love your Tactical Escort :)
Personally, I set 'rebalance shields' to my fourth mouse button (keybind macros are too cheaty for my personal tastes). Constantly rebalancing your shields goes a long way in preventing shield breaches(because you're pulling from all facings). Tactical Team does this reactively(don't expect to 'fix' your shields inbetween encounters/hits) and redirects them a LOT faster than you're allowed to. Manually rebalancing your shields also works very well for Reverse Shield Polarity to fully restore all your shield facings instead of just the one being hammered.
You should try and get the feel of the escort and work out what you are doing wrong, even if you switch to cruisers later it is all experiance and it will also help you when fighting pvp etc about what the enemies in escort class ships will do to attack you etc.
It is good to try a range of ships and work out all their strengths and weaknesses.
Sorry to hear about your problems with the defiant. It sounds to me like you still need to learn the game a bit.
First off all, please do NOT bust your butt to save up 80k dilithium.... you are only captains rank so far and you are still learning the game. 80k even at max rank is a huge number to hit, and I'm pretty sure you can't even do dilithium mining yet so it's gonna take you MONTHS to get that amount. The only time you should be saving/spending that amount of dilithium is when you are vice admiral level 50. At max level, you want to save all your resources towards the best ships (they don't give you one at level 50 so you have to grind for it). Vice admiral ships cost either tons of zen or fleet credit/earnings. I recommend you join a good fleet and slowly contribute so you when you hit max rank you can buy fleet ship.
Now for you ship, I've played nothing but escort since I got the game. Take a look are you skills/spec tree.There are abilities in the science/engineering that you WANT. Some provide power to all your ships systems. Others give a flat bonus to power/weapons and the works. If you are only going for JUST damage, well, that's not good yet! I do recommend you put points into your shields and other defenses so you don't get killed so easily. I had to at captain, face it, you're not max level, you don't have the best ship, and if you haven't put anything into defenses you're gonna get killed easy.