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I contacted the new customer service, explained the situation, and they took care of linking up my old account to the new 'system' and I was good to go.
Took a few minutes at the most.
I went that route because I worked hard running my characters and leveling them, and did not want to lose anything.
Your items are NOT lost but the game probably does have some changes that would make some of your 'items' obsolete or work differently. One example off the top of my head, R&D materials. Your old ones (if you have any) are no longer used BUT if you click on them (in your inventory) and click 'use' they will get converted to the newer R&D materials (at a pretty nice exchange rate!).
My current Fleets (we have both a Fed and Klingon Fleet) has several members who are also returning to the game after being away for awhile, so we would welcome you to join us and we could help you out with any 'transitioning' you might run into...and have fun of course.
Let me know if you are interested in joining us.