Losing connection to the server everyday all the TIME.....!!!

[Crimnt]

I have no idea how many troubleshooting tickets I've put in with Cryptic and have gotten no answer as to why I keep losing connection to the server whenever I start a TFO or visit my Star Ship bridge, and now its effecting whenever a story mission loads which getting disconnected from the server from story missions only happens 95% of the time I lose the connection but the other ones (TFO, visiting Star Ship Bridge). This has never happened in the past, and now unfortunately is constant and every day all day. The game never used to be like this. I've uninstalled the STO and re-installed it, even deleting any remnants of a registry file after I uninstall STEAM and/or STO. I'm hardwired in to my cable modem and I'm not using WiFi as I am on a desktop PC. My PC specs are up to date with all the newest hardware from 2018. This has become increasingly frustrating. I've even tinkered with the game settings mainly just the Video tab. Funny thing is, I have to keep the Video/Graphics settings in game to its lowest cause the game crashes if I have them all on high! I've updated all my drivers for everything I could update under the sun and I've updated all my Software on the PC (Windows updates, etc...). I'm also now afraid to spend real cash and buy ZEN due to the bugs in the game that are becoming rampant. I have no idea what happened to STO and Cryptic. I've been an active player on STO for 10+ years now and its never ever been this bad. I have no idea what to do at this point. Any help would be appreciated. Thank you!

[Vellari]

Have you diagnosed your connection to the servers?

That is: "pathping patchserver.crypticstudios.com" (runs for about 5 minutes)

Should give you some idea where along the route packet loss occurs. If it's somewhere in the "middle" nothing you or Cryptic can do about it. If so, you can try using one of the proxies available in launcher options.

Ps. It is likely there will a few hops with 100/100 packet loss, but that is cause because that particular hop doesn't respond to ping at all....if you see something like 30/100 packet, there's your problem.

[Maj_Cyric]

Also there is another key about how the internet works one should be aware of...

Which is that the hop route path you take from point A (you) to desired endpoint B (STO) and the return path route back from the endpoint B (STO) back to point A (you) isn't always going the same hop path of servers from the endpoint back to you... Which is known as asymmetric routing, which happens when packets move between networks (ISPs)

Also that the traceroute and pathping tools will only show you details on your server hop path to the target endpoint, and not what the return path was from the endpoint (the IP Servers), Pathping will include any latency times and such in the final results of a pathping that was encountered along the return path..
So if the numbers aren't "adding" up regarding the latency times you see from your hop list and and total amount when it's finished computing statistics, then there might an issue with a server along the return path from endpoint...

Here is useful link about understanding how pathping works..

A "CliffNotes" break down version with "lighter" amount of reading..
https://www.xfinity.com/support/articles/run-traceroute-command

I'll also toss in a link about the Traceroute cmd too for anyone seeking enlightenment..
A detailed explanation of the inner functions of Traceroute
https://cluepon.net/ras/traceroute.pdf

[Running-Target]

Publicado originalmente por Crimnt:

I've even tinkered with the game settings mainly just the Video tab. Funny thing is, I have to keep the Video/Graphics settings in game to its lowest cause the game crashes if I have them all on high!

This sound like your computer hardware is the problem. Need detailed hardware info. Click on Steam Help, select System Information and post to your thread. Or i suggest you just get a newer fresh computer and play STO and other games on it.

For my troubleshooting tips on STO and PCs in general, look here > https://steamcommunity.com/groups/PC_Game_Troubleshooting/discussions/0/1291816880494362374/

[jozenone]

Disable windows and google update while you are playing.

Reboot your router/MoDem.

Turn off on-demand patching.

Failing that, wait a few hours, there's probably a downed line along the path.

[Mr void Dragon]

I had a similar problem when I was using wireless connection. An ethernet cable connection cleared it up. You ca get a reliable ethernet kit for about £10-£15 easily.

Also when a new mission comes out, its not uncommon for the server to struggle a bit due to all the player community trying to play at the same time. The slowdown as a result sometimes triggers the 'server not responding' counter. If thats the case, take a couple of days off.

Ingame events always have a little breathing room for days off.

[Dathal]

Don't forget that Akami company Craptic uses, most packet loss comes from them

[AdmiralFire Enjoyer of BMW]

Well its a couple years later now from when this thread began and so ima say this.

what ever it is is not only his problem but mine as well and it doesnt matter on which version of STO i play. when i play on steam it happenes and so does it on ARC as well (mid TFO im TPing around then server not responding, then more TPing around and so on)

my hardware is fine (tested it enough with other online games and STO is the ONLY one doing this two im connected directly via ethernet to my router)

i've been digging around and the pathping cmd revealed that there are 3 100% losses and 1 more 100% at "akamaitechnologies" what ever that is

[Maj_Cyric]

Publicado originalmente por AdmiralFire Enjoyer of BMW:

Well its a couple years later now from when this thread began and so ima say this.

what ever it is is not only his problem but mine as well and it doesnt matter on which version of STO i play. when i play on steam it happenes and so does it on ARC as well (mid TFO im TPing around then server not responding, then more TPing around and so on)

my hardware is fine (tested it enough with other online games and STO is the ONLY one doing this two im connected directly via ethernet to my router)

i've been digging around and the pathping cmd revealed that there are 3 100% losses and 1 more 100% at "akamaitechnologies" what ever that is :cozycrashfish:

Akamai Technologies is a CDN company (Content Delivery Network), and has one of the largest network caching server networks on the internet...

Does running both a Pathping and a Tracert both show that you have 100% packet loss with Akamai? or does only the Pathping?
You also should take into account that not every server on your Hop-Route is set to respond to a ping request (which would show as 100% Loss or Request Timeout to you)..

Akamai is also "known" for lagg in MMO games as well.. Could be them, Could be STO, could be your network LAN cable(s), or it could be your Router(or Firewall) and how its networking is configured (IE your router On-device TCP/IP configuration)...

Akamai uses the same 80 & 443 ports that STO uses, but they also use s STUN UDP 4378 Port for many online game/apps traffic.. So you might wanna check and open those on your Router.. 'Could' help with your lag "issue"...

[AdmiralFire Enjoyer of BMW]

Publicado originalmente por Maj_Cyric:

Publicado originalmente por AdmiralFire Enjoyer of BMW:

Well its a couple years later now from when this thread began and so ima say this.

what ever it is is not only his problem but mine as well and it doesnt matter on which version of STO i play. when i play on steam it happenes and so does it on ARC as well (mid TFO im TPing around then server not responding, then more TPing around and so on)

my hardware is fine (tested it enough with other online games and STO is the ONLY one doing this two im connected directly via ethernet to my router)

i've been digging around and the pathping cmd revealed that there are 3 100% losses and 1 more 100% at "akamaitechnologies" what ever that is

Akamai Technologies is a CDN company (Content Delivery Network), and has one of the largest network caching server networks on the internet...

Does running both a Pathping and a Tracert both show that you have 100% packet loss with Akamai? or does only the Pathping?
You also should take into account that not every server on your Hop-Route is set to respond to a ping request (which would show as 100% Loss or Request Timeout to you)..

Akamai is also "known" for lagg in MMO games as well.. Could be them, Could be STO, could be your network LAN cable(s), or it could be your Router(or Firewall) and how its networking is configured (IE your router On-device TCP/IP configuration)...

Akamai uses the same 80 & 443 ports that STO uses, but they also use s STUN UDP 4378 Port for many online game/apps traffic.. So you might wanna check and open those on your Router.. 'Could' help with your lag "issue"...

so i dug deeper into this topic as well and i came upon that its 1 with both with tracert and pathping.

but i came upon a reddit post from 6 months ago (https://www.reddit.com/r/sto/comments/1g1cthr/connection_issues/) where it says to enable proxy in the launcher which i did and then it was gone suddenly so yeah a problem that fixed itself with reseach i guess thanks for the help regardless because it did actually help (this thread i mean and the reddit one)