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Printscreen, which is the in-game way and automatically removes hud elements for "clean" shots. Files saved to \Steam\SteamApps\common\Star Trek Online\Star Trek Online\Live\screenshots
or
F12 which is the Steam way, and will prompt you to save to cloud upon game exit. This will be full capture with hud elements and all.
Was not aware of any bugs on this myself.
But today I tried Print Screen key again but when I go into StarTrekOnline/Live/Screenshots area. I don't see my new ones. Only the old previous ones.