Thanks for nothing, Cryptic

[NoodleBrain]

Game does NOTHING but CTD constantly. Updated all drivers, supplied DxDiag file to customer support, force verified every other time, changed proxy settings, graphics adjusted, IP address renewed, DNS flushed. I got 32GB of RAM on this beast, an RTX 3080 OC 12GB GPU. I shouldn't be having these issues.... Arc support says its my ISP, but that's not gonna cause the game to CTD. I can't progress in the game, and I've been fighting these issues for at least a week now. Made sure I didn't have programs that could interfere with the game, which I have none of, so I'm good there too.

Fix your shtt, Cryptic. I wanna play, but I've even tried playing on my wifes PC, and I have the same exact issue. It's the game, not our ISP.

[Sirius]

Is your wife's PC the exact same make and model and OS?

Because one PC having these mysterious issues, maybe, but both?

Have they said what, exactly, it is about your ISP that is supposedly preventing you from paying?

Just trying to help here.

[jonnin]

your test case is bad, if your wife's computer is on the same network/ISP. In fact, if the computer models are different, and it does the same thing, that could just mean the ISP is the problem, as stated.

Have you tried using a different network (this can be a pain, but a neighbor's wireless or a friend's house etc)? It may very well be your ISP or some setting on your local hardware, do you have a smart router? Can you go wired directly and bypass the router and any wireless in play?

Game is running for most people, or there would be a loud outcry here. There has not been one. Its something on your end, and working thorough that is the way. Blaming the game, devs, etc is not productive here.

[x1Heavy]

I simply tether the smart phone by USB and bypass my ISP. I get fiber optic level service from a tower about 100 yards away.

My ISP is not interested in upgrading the ethernet between computer and their subdivision fiber nodes. But did spend 10 days upgrading their Backbone building in the area. That caused no end of problems. Until I learned how to tether the smart phone via USB and get online with the PC.

Game on my end is fine. Its running on a newer ROG, ASUS STrix box with the 3050 micro atx after my main gaming rig burned the motherboard when the bridge cooling failed.

The bigger problem was windows 10 actually. The new computer thinks its a smart phone now and begs to be a part of my life in everything I do online. I had to snip a awful lot of ♥♥♥♥ (Bloatware, Asus crap softwares and so on)

Next time i get one of these boxes retail, I'll just pitch the C SSD and install a windows 7 and keep going. No STO but thats fine. I build my own machines have done so for 25 years now. Two survive to this day. Three will be thrown together into a rebuild and off we go.

[Chris Solomon]

Opprinnelig skrevet av FunSizedGuy:

Game does NOTHING but CTD constantly. Updated all drivers, supplied DxDiag file to customer support, force verified every other time, changed proxy settings, graphics adjusted, IP address renewed, DNS flushed. I got 32GB of RAM on this beast, an RTX 3080 OC 12GB GPU. I shouldn't be having these issues.... Arc support says its my ISP, but that's not gonna cause the game to CTD. I can't progress in the game, and I've been fighting these issues for at least a week now. Made sure I didn't have programs that could interfere with the game, which I have none of, so I'm good there too.

Fix your shtt, Cryptic. I wanna play, but I've even tried playing on my wifes PC, and I have the same exact issue. It's the game, not our ISP.

maybe the OC is the problem. try either not overclocking or downclocking to a lower value to see if the game still crashes.

I do feel your pain about not being able to progress. when Gearbox took over, i was suddenly unable to get past the character select screen. selecting my toon results in a server not responding error. It seems that the signal timeout that server is waiting for has been significantly shortened. my 1Mbps upload speed is no longer sufficient for playing the game. and i have no way of getting a faster internet plan.

[Cosmo 🐲]

Try to do a "sfc /scannow" if you havent already

[Cochise]

It's not the games fault...

[NoodleBrain]

Wife has a different PC build than I do; confirmed it wasn't our ISP thankfully. My GPU is OCd by default, but I switched it over to "silent" yet that didn't yield anything. I've tried hardwiring my PC, didn't have any change in issue. No smart router/wifi as well.

The issue seems to be related to Steam itself. I tried running it in big picture mode, and it ran perfectly fine, which I find very strange.

I've seen others have this issue as well, though not common. Thanks for the feedback, everyone. Guess I'll run it in big picture mode from now on.
-------
System specs:

Windows 11 Pro 64-bit (10.0, Build 22623) (22621.ni_release.220506-1250)
Gigabyte Technology Co., Ltd.
X570 AORUS ELITE WIFI
F34 (type: UEFI)
AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
32GB RAM
NVIDIA GeForce RTX 3080 OC 12GB

[jonnin]

good to know. I wonder if its a kink with 11, which is still relatively new in the grand scheme...

[x1Heavy]

STO is the only reason I have windows 10.

All other games sit on windows 7.

I do not overclock anything on my builds. Years ago I had a OC build that ran at 4.2 gig aircooled and it did very well for about four years. The board burned up on it. So thats that.

I run a fast i7 3930 6 core which is almost 4 gig stock clock. I have had it to 4.6 on radiator but have to dispose of the extra 15 degree heat in the computer room which is a problem where I live.

The current strix is only a modern Intel 11400 or something CPU running slow at 2.5 or so. Its not ideal but has too many cores and is able to kick itself up a little bit if it needed to.

The bonus with the new machine is that the electricty demand for my home in mWh has been cut by two thirds.

Windows 10 and 11 is the problem. I had to prune so much ♥♥♥♥ off it to bare bones before it would run games fast.

The Microsoft people designed it to function as a smart phone on a PC if that makes sense to you. Out of the box it is not a gaming OS.

[Running-Target]

STO runs just fine on Win 10.
---------------

- Make sure you are running the game as Administrator or on account with administrator rights.

- Use the troubleshooting compatibility options in Windows OS.

- Make sure to get your important Windows 10 updates done, it can affect STO.

- Try the lowest graphics quality level, then work your way back up the higher graphics quality choices.

- UnCheck On-Demand Patching. Just turn it off, period.

- Have you turned off On-Demand patching in the Options menu of the launcher, ticked Force-Verify, clicked Apply, then waited until the files were patched, and tried again to get into Star Trek Online.

- Pull down menu for Patching Proxy. There is a choice of US, EU, None. Maybe use EU if that is where you live.

- Use Force Verify in the STO launcher Options to check the files integrity in STO, when you have troubles.

[Lerch2000]

Opprinnelig skrevet av FunSizedGuy:

Game does NOTHING but CTD constantly. Updated all drivers, supplied DxDiag file to customer support, force verified every other time, changed proxy settings, graphics adjusted, IP address renewed, DNS flushed. I got 32GB of RAM on this beast, an RTX 3080 OC 12GB GPU. I shouldn't be having these issues.... Arc support says its my ISP, but that's not gonna cause the game to CTD. I can't progress in the game, and I've been fighting these issues for at least a week now. Made sure I didn't have programs that could interfere with the game, which I have none of, so I'm good there too.

Fix your shtt, Cryptic. I wanna play, but I've even tried playing on my wifes PC, and I have the same exact issue. It's the game, not our ISP.

After a NVIDIA update last night, my STO will not launch with steam so I tried just the base launcher of the StarTrekOnline.exe, and it's fine (give this a try). I can only guess the new drivers and steam aren't playing well together.

[Lerch2000]

If I'm completely wrong on the post sorry, not 100% sure what CTD stands for, I assume it's Crash something.

[NavFamG]

Opprinnelig skrevet av Lerch2000:

If I'm completely wrong on the post sorry, not 100% sure what CTD stands for, I assume it's Crash something.

Crash to Desktop

[Palin_du_Maur]

i had a similar problem back in the day and i still belive to this day that it had to do with the steam shell overlay buggin out when i would play sto try a "steam" re install. you shouldnt have to re install all your games just steam itself good luck..........and for good measure i run fine on an old ass I7-3770, 16gb ram, and a rx 460 without problems........oh and on win 10....dont think ill go win 11 but maybe 1 day.......

[Lerch2000]

Opprinnelig skrevet av Palin_du_Maur:

i had a similar problem back in the day and i still belive to this day that it had to do with the steam shell overlay buggin out when i would play sto try a "steam" re install. you shouldnt have to re install all your games just steam itself good luck..........and for good measure i run fine on an old ass I7-3770, 16gb ram, and a rx 460 without problems........oh and on win 10....dont think ill go win 11 but maybe 1 day.......

I would love to think this as well, But I don't run my overlay and have not for some time, it interferes with another title I play.