Does anyone have a direct email to STO customer service?

[j_south]

Hi I really don't wanna ♥♥♥♥♥ about it but last week when Age of Discovery went live I bought 13k Zen been saving for a while to get some new stuff paid for it the money was taken have a reciept etc and i've fully checked it but I never got the Zen I have tried everthing from raising tickets to forum posts tweets reddit the lot but I have been systematically ignored and most of my posts have been deleted by STO forum admins despite being very carefull not to swear or anything. I really need a direct number or email as I don't want to be forced to go to the bank and have them reclaim the payment as I know STO are in the abit of closong any account down that does that and I have been a STO player since Closed Beta but I am ust not willing to let the money slide and just accept the loss as a writeoff nomatter how much STO seem to be determined to make sure I do

[Ordinary Dark]

strange bc from my experience the support is rly fast when it comes to payment related issues

there is a live chat supprot aswell for it.... try it out

I did for a stucked character and that was solved suepr fast aswell

edit: on all other issues...the sup takes ages n doesnt even read ur issue properly and coems with c&p answers that totally miss the point of your issue

[Running-Target]

try going to > https://support.arcgames.com/
and login there, use the Contact Support button

did you look here ? > https://www.perfectworld.com/contact

[Wisecasper]

https://support.arcgames.com/app/ask

If you log into your account there you can see the status of any tickets you sent ingame

[Bruceusa2086]

Did you purchase through STEAM or ARC? If you bought through STEAM, just click on buy zen in the C-Store and pick the amounts that adds up to the amount you paid..may be multiple purchases due to certain amounts being purchased at a time....if you bought via ARC or straight from the STO website you should have it immediately....

[Lucky-E]

sometimes when you buy from steam it takes 24 - 48 hours for them to clear it as "not suspicious" .
like a thrid party check or something... happened to me when victory if life launched .. it took like 4 days...

the nice thing was that after i made a ticket... they gave me 1,000 zen for missing an event .. so 6000 zen for $50

[Starscorcher]

i baught zen through steam today and it went through right away , my housemate also bought via arc and got it right away
maybe you have a different account linked with your steam / arc purchese and it went to that acc instead

[j_south]

it is sorted they were having an issue thousands of people were effected however and they had turned off thiere customer service for a few days so none of the normal ways wer working however once I made a complaint to the Better Buiiness Burough they investigated found Cyrptic to be at fault and I was completly refunded and given an extra 1000 zen as an apology

[Ghost]

Have had sto hold funds for a few minutes as well. When i ask about it they claim some sort of anti theft check high volume noise.

[j_south]

Originally posted by Ghost:

Have had sto hold funds for a few minutes as well. When i ask about it they claim some sort of anti theft check high volume noise.

wasnt a few months was over a week but sorted they admitted they had issues with the launch of AOD but thousands of people were affectted only solved when we starting bringing in the regulators

[PyroSaphuron]

LOL that's a hilarious question. Good one. Might as well ask if we have Thor's phone number.

[Ghost]

Originally posted by ShakeAndBake:

Originally posted by GreenCatGurl:

LOL that's a hilarious question. Good one. Might as well ask if we have Thor's phone number.

God leave these forums already you cancerous n3mesis copy-cat.

right in the main loadin screen. thyoe in user and pass? top of the screen u have the supprot botton. most time the support team will be in touch pretty quick.
folks can say what they want about sto. they have NOTHING on the support teams.

[PyroSaphuron]

Originally posted by ShakeAndBake:

Originally posted by GreenCatGurl:

LOL that's a hilarious question. Good one. Might as well ask if we have Thor's phone number.

God leave these forums already you cancerous n3mesis copy-cat.

I'm not a troll and don't compare me to that jerkoff Nemesis. Customer Service is notoriously hard to get in touch with and I made a joke. Clean the sand out of your vag.