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i saw this new update with the Klingons and wanted to try it, but i dont want to play just the conclusion of a story, i want to experience the whole story.
What missions do i need to play to unlock the Klingon Civil War story?
"(of a navigation button, menu item, etc on a computer screen) not highlighted, indicating that the function is unavailable at a given time"
i can click them, but nothing will happen, hence why i made this post!
So I'd say that provided you are trying to start the civil war arc with a character who has finished the tutorial etc, ie you've levelled up a little bit at least, then you ought to be able to select that first story okay.... if you can't then use the in game help option to send the error to Cryptic support, who (in my recent experience) will get this sorted with you - you'll probably get an email from them in reply by tomorrow, they've helped me with bugs a couple of times and response has usually been within 12-18 hours, and fixes have been quick.
Good luck!
If you HAVE NOT completed the tutorial, then that is probably your answer - so play the tutorial, which will earn you a few useful items, introduce you to the basics (the very basics) of how to do stuff in STO, and unlock stuff you cannot presently access.
There are parts of the game that don't unlock until you progress a bit, some bits you need to have got past level 50 for as one example.
You will find some things confusing, the game has been going over a decade and seems to overlook the fact that new players don't know everything - internet, the ARC website, and Youtube for mission walkthroughs are all important tools.
The featured episodes are exempted from that requirement in order to allow people to participate in the event.
If you want the whole story in order... ignore the KCW episodes for now and play through the episode journal from the beginning (all the tabs, not just the KCW one).