CANT CONNECT

[ALYCE]

Ok i have been trying for two days now to reconnect to the server. I have uninstalled and reinstalled the game and same thing. While loading character list it just says disconnected try again later. Anyone know what is going on?

[Running-Target]

Where do you live? What is your computer hardware, brand, and OS?

Read my long but useful troubleshooting guide for STO here >
https://steamcommunity.com/groups/PC_Game_Troubleshooting/discussions/0/1291816880494362374/

[ALYCE]

I am in Wyoming and i have Alienware that is 3 years old but i bought it with highest everything i could get at the time. Played fine first day and now cant connect to server for some reason. not my internet that is running 65 download and 45 upload

[ALYCE]

i tried the suggestions you made. I dont know how on steam to run as administrator. I run steam itself that way but not sure if game goes that way also or i have to do something else.

[Running-Target]

What OS are you using? If it is Windows, you go into User in Windows, find your user account that you are using and add Administator rights to it.

[Bruceusa2086]

if you're using 32 bit computer you can no longer play STO on 32 bit you must upgrade to 64 bit or higher

[Maj_Cyric]

If you don't know what Hardware is under the hood and in PC case, i'd recommend DL'ing a program called "Speccy" it will tell everything you want to know about your PC's Hardware..
Also shows your system's resource usage and current temps in real time..

It will also show you detailed info about your system's OS.. From what SP it is, the different .NET frameworks are installed, to the date and the time the OS was installed..

Originally posted by bruceusa2086:

if you're using 32 bit computer you can no longer play STO on 32 bit you must upgrade to 64 bit or higher

Umm he(she) said they are using an Alienware rig... as those systems are purely marketed as gaming systems, the OS loaded on it wouldn't be 32bit OS...
32bit OS's are common for work office systems..

[Jinx]

I am having the same issue, I have a direct shortcut to the exe file and have tried going through Arc and Steam... I can only "assume" there was some sort of "update" somewhere to something that is only affecting a few. I had it up and running 2 days ago, and nothing since then. last windows update was 9/11

[Running-Target]

Jinx, look up what OS and if it is 64 bit version that you are using on the system in question.

[Bruceusa2086]

Originally posted by Maj_Cyric:

If you don't know what Hardware is under the hood and in PC case, i'd recommend DL'ing a program called "Speccy" it will tell everything you want to know about your PC's Hardware..
Also shows your system's resource usage and current temps in real time..

It will also show you detailed info about your system's OS.. From what SP it is, the different .NET frameworks are installed, to the date and the time the OS was installed..

Originally posted by bruceusa2086:

if you're using 32 bit computer you can no longer play STO on 32 bit you must upgrade to 64 bit or higher

Umm he(she) said they are using an Alienware rig... as those systems are purely marketed as gaming systems, the OS loaded on it wouldn't be 32bit OS...
32bit OS's are common for work office systems..

i'm the one in the black t shirt...the lady in the red is chase masterson... it is an convention picture i had taken in Cherry Hill, New Jersey the year that Star Trek was celebrating its 50th anniversary

[Maj_Cyric]

Originally posted by bruceusa2086:

i'm the one in the black t shirt...the lady in the red is chase masterson... it is an convention picture i had taken in Cherry Hill, New Jersey the year that Star Trek was celebrating its 50th anniversary

Umm.. If you say so... No idea how that has anything to do with OP's PC and OS he(she) is using, or to my comment regarding the OS's that ship stock on Alienware Desktop/Laptops (they are always 64bit).. But he(she) could have the OS WinXP, Win7 Win8 or Win10 running on it..

[Jinx]

Originally posted by Running-Target:

Jinx, look up what OS and if it is 64 bit version that you are using on the system in question.

Windows 10 Home ver 1903 64 bit... This has been running great unitl 2 days ago

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 5 ms 2 ms 2 ms 192.168.43.1
2 188 ms * 45 ms 203.sub-66-174-20.myvzw.com [66.174.20.203]
3 * * * Request timed out.
4 * * * Request timed out.
5 75 ms 47 ms 44 ms 130.sub-69-83-13.myvzw.com [69.83.13.130]
6 67 ms 49 ms 42 ms 194.sub-69-83-13.myvzw.com [69.83.13.194]
7 64 ms 37 ms 54 ms 246.sub-69-83-2.myvzw.com [69.83.2.246]
8 47 ms 45 ms 39 ms 246.sub-69-83-2.myvzw.com [69.83.2.246]
9 48 ms 47 ms 47 ms 101.sub-66-174-17.myvzw.com [66.174.17.101]
10 43 ms 61 ms 44 ms et-2-1-0.GW16.BOS4.ALTER.NET [157.130.93.249]
11 50 ms 45 ms 49 ms 0.ae11.GW14.NYC1.ALTER.NET [140.222.235.125]
12 75 ms 46 ms 48 ms vodafone-gw.customer.alter.net [204.148.1.254]
13 52 ms 53 ms 43 ms akamai-us-gw.nyk.cw.net [195.89.106.110]
14 51 ms 47 ms 48 ms po110.bs-a.sech-lga.netarch.akamai.com [23.57.97.243]
15 57 ms 48 ms 48 ms a72-52-1-157.deploy.static.akamaitechnologies.com [72.52.1.157]
16 47 ms 47 ms 48 ms ae120.access-a.sech-lga.netarch.akamai.com [23.57.97.249]
17 68 ms 48 ms 48 ms 93.191.173.122
18 126 ms 57 ms 57 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
19 84 ms 82 ms 62 ms 198.49.243.237
20 180 ms 58 ms 60 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

C:\WINDOWS\system32>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:
0 DESKTOP-NG16H93 [192.168.43.160]
1 192.168.43.1
2 203.sub-66-174-20.myvzw.com [66.174.20.203]
3 * * *
Computing statistics for 50 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-NG16H93 [192.168.43.160]
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% 192.168.43.1
0/ 100 = 0% |
2 59ms 0/ 100 = 0% 0/ 100 = 0% 203.sub-66-174-20.myvzw.com [66.174.20.203]

Trace complete.

And yes I have tried running via "run as Administrator" The launcher updater did come up, downloaded/updated... brings up the "launcher" window and stuck on "logging in, please wait: and do not get the sign in part.

And I have already tried to uninstall and install a new copy but still unable to get to the "log in" part of the launcher window

[Running-Target]

Jinx, Might wanna check to see if you are under a ban, check your email for something from Arcgames or Perfect World or Cryptic. See if you can login to Arcgames dot com website. Is your STO account a Free to play account or is it Premium? Where are you located?

You need more info so do the following. >
- At the comand line, type " dxdiag " and run the dxdiag tool to check your DirectX version and function. You might need to get a DirectX install file from Microsoft website. There is a DXSETUP.exe in _CommonRedist folder inside of the STO folder. Make sure you have DXv11 installed.

- Force the use of Direct3D X11 in the STO launcher by entering in the Command Line of the launcher Options, type " -d3d11 "

- Running STO with Direct3D X12 is causing problems with many users. Try it but change to DX11 or DX10 when you have any trouble. " -d3d10 "


- Go to the directory you have Star Trek Online installed in your computer.

Go to Star Trek Online.exe and make a shortcut.

Go to the properties of the Star Trek Online shortcut and add at the end of target the following:

-console

Afterwards, start up Star Trek Online using the shortcut. A command prompt console should come up that will bring up some very valuable information about the issue.

- Look in the Star Trek Online directory, there are individual log files that are produced each time there is any error during game run and stored there in the top > ERRORS_year-month-day_time.txt, PACKET_year-month-day_time.txt, pct_year-month-day_time.txt (patching?), debug.txt


- Make sure all the game's exes are in your PC's Firewall exceptions. and Make sure your anti-malware program active defenses is not interferring with the STO game files. Particularly the file in STO directory. Gameclient.exe

- UnCheck On-Demand Patching.

- Pull down menu for Patching Proxy. Try US.

- Use Safe Mode in the STO launcher Options.

- Use Force Verify in the STO launcher Options.

- Pull down menu of Gameplay Proxy. Try None

- Make sure you are running the game on an account with administrator rights.



----------------
The networking traces look ok to me.
We can rule out that you are on a Mac, Linux, 32bit OS.
I can deduce you are on Verizon on the East Coast.

[Jinx]

OK Soo
I have checked my Email and no Ban notification was found or any email form arc/cryptic/steam... and since I cannot get to the login screen, they have no idea who is loggin in at this point.

I am a free to play player on both STO and Neverwinter (both are having the same issue).

Dxdiag says it's all good to go.. (running DirectX 12) the driver was last updated 8/23/19 and have been playing both games since then. So trying to change my Directx make no since since it was working until two days ago..

I have already checked my firewall exceptions and see both games listed


Have tried launching via Direct shortcut (w/adminrights), through steam, through Arc)


adding -d3d10 and -d3d11 (two seperate tries) in the shortcut properties offered no change to the issue

------------------------------------------------
-console results

[C:/Program Files (x86)/Steam/steamapps/common/Star Trek Online/Star Trek Online.exe] [House] [x86]
Setting default pigset mode...done (0x00000000) (0.00)
-console
-adminrelaunch
Connecting to patchserver.crypticstudios.com:7255
PatchClientLib: connecting to server "patchserver.crypticstudios.com" on port 7255
PatchClientLib: redirecting to server "208.95.184.15" on port 7255
PatchClientLib: skipping unneeded autoupdate CrypticLauncher3ST
PatchClientLib: successfully connected
AutopatchDialog thread shutting down
fileDataDir (0.00)
Loaded FolderCache (0.00)
UtilitiesLib_SetFileSystemIsInitted (0.00)
GamePrefsInit: giGamePrefSet now 0
[0919/152234:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: about:blank(1)

-------------------------------------------------

Since this is now a new install, there is no "patching" loges and while I can see the "options" option inbetween "account Guard" and "release Notes" in the launcher window, clicking on it does nothing.. however clicking on "news", "Forums", "support", Account
Guard", and Release Notes" will bring up the associated web pages.

[Running-Target]

Jinx, Do you have DirectX 11 installed? STO does not work well with DirectX 12. New Windows 10 does not have DirectX 11 installed.
Install DirectX 11, then use the Force the use of Direct3D X11 in the STO launcher by entering in the Command Line of the launcher Options, type " -d3d11 ".

Make sure the Launcher exe is in the Firewall and anti-malware exceptions. = star trek online.exe Also have crypticError.exe

If you cannot use the Options on the Launcher and the Login screen does not come up then something is corrupted with the launcher.

You might need to uninstall STO completely and reinstall, make sure you Delete the leftover STO folder after running the uninstaller. You could try from steam again but i suggest you get the standalone install file from the cryptic website.

- Uninstall and Reload the game as the last resort, and load from the Standalone link at here. >
http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe

- Here is link to Microsoft DirectX download page. >
https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx

[Jinx]

as already said "adding -d3d10 and -d3d11 (two seperate tries) in the shortcut properties offered no change to the issue" also have already checked the firewall... it is a freshly downloaded launcher.... all old files had been moved to an external drive for "safe keeping" I cannot get to the point of "re-installing" if i can't get to the login screen. since the download only happens after you log in..