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Nimiria Nova Mar 18, 2018 @ 11:25am
Verification email...
Hey there,

I installed the game on my laptop and in the launcher it says they sent a verification mai with a one time code.

I did not get it. I checked spam folder, I put them to my whitelist, I contacted support, waited, tried to re-login... I installed the ARC launcher but that does not see the game installed...

what the hell must I do to log in to my freaking game? :(
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Showing 1-15 of 16 comments
fire.bf Mar 18, 2018 @ 11:56am 
use a different email and try again
#1
fire.bf Mar 18, 2018 @ 11:57am 
are you trying to use the entire email as the login? if so thats incorrect you must use the username
#2
Nimiria Nova Mar 18, 2018 @ 12:38pm 
I try to login with my account, that I normally use on my PC and now I want to play on my laptop but it is the first time I play on it so it says I need to verify.
#3
ImperatorPavel Mar 18, 2018 @ 1:10pm 
You can use the email associated with your account to log in, actually. The launcher accepts account name/email.
#4
Nimiria Nova Mar 18, 2018 @ 1:30pm 
Yes I use them but I cannot pass the launcher ingame, since it says I need to put in a verification code that has been sent to me via email since it is the first time I try to play STO on that new computer (my laptop). Sadly I do not get that email, so I cannot go into the game.
#5
50Fathoms Mar 18, 2018 @ 1:37pm 
Easiest way is to try again with a different email adress from a common provider like gmail or so.
Last edited by 50Fathoms; Mar 18, 2018 @ 1:39pm
#6
Nimiria Nova Mar 18, 2018 @ 1:38pm 
So I would have to change my account information, hmmm okay. I will consider that. Maybe the support will at some point answer and find s solution. If not, I will try to change the adress then I guess.
#7
ImperatorPavel Mar 18, 2018 @ 1:44pm 
Said email usually comes eventually. Might take a while though.
#8
Wisecasper Mar 18, 2018 @ 1:51pm 
Just wait, certain times of day it's near instantaneous other time it takes up to an hour to come through.
#9
Nimiria Nova Mar 18, 2018 @ 1:52pm 
Its like almost 4 hours now, but I will wait, yes. Nothing more I can do at the moment, since I am not at home and my laptop is the only device I have with me.
#10
50Fathoms Mar 18, 2018 @ 1:56pm 
Support may just need some time to reply. It´s still sunday. Keeping employees work on weekends isn´t cheap.
Last edited by 50Fathoms; Mar 18, 2018 @ 2:01pm
#11
ImperatorPavel Mar 18, 2018 @ 2:27pm 
I'm not sure OP will get a reply from support today. Not even sure if most of Cryptic is in-office unless something catastrophic happens.
#12
Nimiria Nova Mar 18, 2018 @ 2:55pm 
I got a replay. They gave me another one for the whitelist. If it does not work they want me to contact them again :)
#13
GenerallyThrawn Mar 18, 2018 @ 5:00pm 
hotmail isn't that bad, you just need to remember where you told your email to send certain things, and you can search for emails through the search feature
#14
ImperatorPavel Mar 18, 2018 @ 5:14pm 
search is a basic part of most email systems now. Personally, I have a hotmail account I made years ago and used to sign up for stuff so don't want to delete, but I have my Steam account associated with a gmail address.
#15
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Star Trek Online > General Discussions > Topic Details
Date Posted: Mar 18, 2018 @ 11:25am
Posts: 16

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