Be warned support will not help you

[Kamiyama]

In fact, I can't remember any time STO support ever was helpful in the past. But this time took the cake. They are total ♥♥♥♥♥♥♥♥.

During the lobi sale I got a T6 Jem'Hadar Heavy Escort, bought a Jem'Hadar Light Battlecruiser off the exchange (for the trait) and used my only UR phoenix token to get the Jem'Hadar Attack Ship (for the hangar pets).

Except I stupidly forgot that the ship boxes from the phoenix token are character bound. WHY!? Nearly every other ship box in the game is account bound. But not the phoenix ones.

So I open a ticket, ask support to revert the box back to a phoenix token. (I did not open the box)

They refused. I beg them to move the box to my alt. They refuse.

I can't use the attack ship on this character. He's happily flying a T6 ship already. A S'torr. He's not skilled for hangar pets, and I don't want him to fly a carrier.

So today I discarded the attack ship box. The dilithium I spent on phoenix tokens cost about $100 worth of ZEN. That one UR phoenix token was the best drop I got from all that.

The whole phoenix token system is completely dysfunctional. You can't convert them up, the ship boxes are character bound, and support won't help you even if it's a easy to fix, honest to god mistake, no matter that you're a lifetimer and have been supporting them for years. You're just a dog, worthy of no effort and a forum ban if you dare to voice your opinion. Kick the worthless lifetimer dog.

♥♥♥♥ you, Cryptic.

[Fedora01]

So.... You didn't read the fine print and are paying for it?

[Lord Tôre]

hell I have a life time sence day one went away they said I never paid but my credit card shows I did. So I quit and never returned

[The Arkady]

Yes, Cryptric support tends to be fairly unhelpful.

That said, it's easy to move phoenix prize tokens between characters via account bank. The Phoenix ship packs are presumably character bound because with unbound packs, vets with sheer limitless dil coffers who already own most/all the old event ships would flood the market with (fairly) cheap boxes.

That said, I'm still wwaiting for Cryptic to offer a good explanation for why Phoenix ship packs aren't account instead. That'd still prevent flooding the market, and it makes no sense whatsoever the packs are reduced flexiblity compared to the tokens.

[Ordinary Dark]

while they were unhelpfull most of the time teh life chat support was actually helpfull on stucked characters



but yeah I lost items traits due to bugs worth some hundred MIL and even thou I had screenshots to prove it they wouldnt return the items....

[Baroon Valm]

PWE support helpfulness depends quite a bit on the issue. if it is something they can consider human error they don't help, but if there is no way it is human error then they help out fairly well.

[Ordinary Dark]

Originally posted by Baroon Valm:

PWE support helpfulness depends quite a bit on the issue. if it is something they can consider human error they don't help, but if there is no way it is human error then they help out fairly well.

bs

[The Arkady]

Originally posted by Baroon Valm:

if it is something they can consider human error they don't help

So... they're more like HAL than Starfleet? Sounds about right.

[necaradan666]

I deleted a toon once which I had forgotten to bank a full set of epic coalition beams on, when they were best in slot weapons. Support undeleted the toon within the day and it was entirely my fault.

[Hannibal Barca]

Originally posted by Kamiyama:

So I open a ticket, ask support to revert the box back to a phoenix token. (I did not open the box)

People would abuse this if it was the standard. that's why. You should be mad at yourself not Cryptic.

[Urm the Mad]

Sorry OP you're a moron