Patching problem

[Joyuer]

just downloaded the game and created my character, want to start the game but its always stuck at patching 34 files, 0 bytes/s!! not sure what's wrong because my internet is running perfectly. tried uninstalling the game but it didn't help.

[Running-Target]

- Make sure you are running the game as Administrator or account with administrator rights.

- Use the troubleshooting compatibility options in Windows OS.

- UnCheck On-Demand Patching. Enabled it means patching will be quicker and you get in game quicker, but you may get longer map transisitions as it patches in the bits it missed out and causes errors between map moves.

- Pull down menu for Patching Proxy. There is a choice of US, EU, None. Maybe use EU if that is where you live.

- Use Safe Mode in the STO launcher Options, when you have troubles.

- Use Force Verify in the STO launcher Options to check the files integrity in STO, when you have troubles.

- Pull down menu of Gameplay Proxy, has choices of US, EU, None. Maybe use EU if that is where you live.

- Make sure all the game's exes are in your PC's Firewall exceptions.

- Make sure your anti-malware program active defenses is not interferring with the STO game files. = Important Game files exes in the Star Trek Online folder

star trek online.exe
Gameclient.exe
crypticError.exe



- The official STO forum troubleshooting section. >
http://www.arcgames.com/en/forums/startrekonline#/categories/c401

- How to get technical help on the STO Arcgames forum. >
https://www.arcgames.com/en/forums/startrekonline/#/discussion/comment/8041074

- Many problems with the game stem from poor or faulty Network connection between your computer and the game servers. Read the sticky thread on the official forum, "Read this before Posting to STO Arcgames forum."

- Read this before Posting to STO Arcgames forum. >
https://www.arcgames.com/en/forums/startrekonline/#/discussion/1162154/pc-network-and-other-technical-issues-read-this-first-before-posting

- Here is link to Microsoft DirectX download page. >
https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx

- Make sure you are Running STO on an 64 bit operating system. >
https://www.arcgames.com/en/forums/startrekonline#/discussion/1249086/32-bit-windows-sunset

-----------------------------

To get deep into troubleshooting your STO game. >

Go to the directory you have Star Trek Online installed in your computer.

Go to Star Trek Online.exe and make a shortcut.

Go to the properties of the Star Trek Online shortcut and add at the end of target the following:

-console

Afterwards, start up Star Trek Online using the shortcut. A command prompt console should come up that will bring up some very valuable information about the issue.

- Look in the Star Trek Online directory, there are individual log files that are produced each time there is any error during game run and stored there in the top > ERRORS_year-month-day_time.txt, PACKET_year-month-day_time.txt, pct_year-month-day_time.txt (patching?), debug.txt