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Sadly this is not easy task to do becouse not only you have to determine if there is packet loss , but "packet loss on specific thing your trying to conect" and that is STO servers
and even tests can be inconsistant
https://packetlosstest.com
i used this 5 times , 3 times i had 0 , once 10% and last 16% loss
to determine real packet loss you would have to use command promnts and ping STO main server IP who im not sure if public IP of its avalible and see packet loss
Reason for this is conection is like water who travels who pipes and on some , some can be lost along way
There was period of time after one of cables who was damaged in storm(underwater conection to america) and could not play with few friends as conection was going by masive detour with a lot packet loss
best you can do is call your ISP and ask them about your problem if it presists more then in 1 game/elsewhere
You'r mom house then
your best call for this would be contact arc chat support
https://support.arcgames.com/
People working there know what they are doing , in 2 times i needed their help they were 10 out of 10
Best support i ever contacted in mmo
Massive problems speceifically when there's a lot of ships on your screen may be a rendering issue, though. Might be worth trying to reduce graphics settings a little.
- Many problems with the game stem from poor or faulty Network connection between your computer and the game servers. Read the sticky thread on the official forum, "Read this before Posting to STO Arcgames forum."
- Read this before Posting to STO Arcgames forum. >
https://www.arcgames.com/en/forums/startrekonline/#/discussion/1162154/pc-network-and-other-technical-issues-read-this-first-before-posting