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If you still wanna try it via wallet try to verify game cache. Steam should at least replace 2 files. Now close steam and restart it via the STO desktop shortcut. If it still doesn't work you either wait 1-2 weeks and try again or use their website.
https://www.reddit.com/r/sto/comments/4t9d60/cant_buy_zen_through_ingame_steam_wallet/
http://steamcommunity.com/app/9900/discussions/0/828939978520445907/?l=french
Man, looks like they rly don't like money. I suggest you try to buy a sub, it's just as messy as buying zen apparently..