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Dogberry May 18, 2017 @ 4:54pm
Please help me troubleshoot this problem!
So riddle me this - My computer while playing this game randomly shuts down and trys to reboot itself and then it shuts its self down again, This can go on up to about 3-4 times. I turned off automatic restart to try and see if there was a BSoD and there WASNT any. Confused I cleaned my PC and checked the power supply system and they all checked out. I checked for a computer virus and there wasnt any. Hell I even took it up to Best Buy to the "Geek Squad" to have it checked out and they said it was fine. I dunno if its the game itselfs or what.
Last edited by Dogberry; May 18, 2017 @ 4:54pm
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Showing 1-15 of 31 comments
Running-Target May 18, 2017 @ 5:01pm 
how old is the computer? Maybe need new thermal paste for cpu on real old computer. Check the temperatures of the cpu and gpu while you are playing and compare with before playing. Maybe then add more fans and cooling.
Last edited by Running-Target; May 18, 2017 @ 5:03pm
#1
Dogberry May 18, 2017 @ 5:03pm 
Originally posted by Running-Target:
how old is the computer? Check the temperatures of the cpu and gpu while you are playing and compare with before playing. Maybe then add more fans and cooling.
I bought this from a buddy who didnt want it, its an Alienware X51 I5. its about 6 years old im guessing.
Last edited by Dogberry; May 18, 2017 @ 5:04pm
#2
Running-Target May 18, 2017 @ 5:05pm 
if it is only happening on one game, try setting the graphics to lowest and see if it does it still.
#3
Running-Target May 18, 2017 @ 5:05pm 
is it a Laptop?
#4
Dogberry May 18, 2017 @ 5:06pm 
Originally posted by Running-Target:
if it is only happening on one game, try setting the graphics to lowest and see if it does it still.
Somtimes it doesnt even let me into the game before it shuts off. Its quiet annoying.
#5
Dogberry May 18, 2017 @ 5:07pm 
Originally posted by Running-Target:
is it a Laptop?
No
#6
Eggy May 18, 2017 @ 5:19pm 
I've had problems with random reboots, but to the extent that you describe. Is it a 64 bit CPU? I believe STO can have problems with 64 bit processors.
#7
Xtynction May 18, 2017 @ 9:01pm 
Originally posted by Eggy:
I've had problems with random reboots, but to the extent that you describe. Is it a 64 bit CPU? I believe STO can have problems with 64 bit processors.

I doubt that would be the problem since most PCs run on 64 bit processors and you would have heard about this problem on more players' systems.
#8
Dogberry May 19, 2017 @ 12:56pm 
Originally posted by n3mes1s:
Check your videocard temperature. If your videocard is overheating, it could cause a reboot as well. And STO is famous for burning up videocards. And next time, dont buy a pc on best buy for god sake... o.O
Well I hope you understand that not everyone can build PC's and is not the most PC advanced guy.
#9
Brigandine May 19, 2017 @ 3:18pm 
As was said before in this thread - first thing you should do is monitor your CPU/GPU temperatures. Install monitoring software if you don't have any. I prefer MSI Afterburner, myself.

You also didn't mention your system specs; that will help us help you more efficiently.

Off the top of my head, this could be a hardware issue. Graphics card or CPU running too hot, a faulty PSU that fails under load, could be a bad stick of RAM, as well. All of these have similar symptoms to what you've described.
#10
Running-Target May 19, 2017 @ 6:11pm 
i

Originally posted by Superman:
As was said before in this thread - first thing you should do is monitor your CPU/GPU temperatures. Install monitoring software if you don't have any. I prefer MSI Afterburner, myself.

You also didn't mention your system specs; that will help us help you more efficiently.

Off the top of my head, this could be a hardware issue. Graphics card or CPU running too hot, a faulty PSU that fails under load, could be a bad stick of RAM, as well. All of these have similar symptoms to what you've described.
yeah i agree with your suggestions.
#11
Dogberry May 21, 2017 @ 6:41pm 
Originally posted by n3mes1s:
Check your videocard temperature. If your videocard is overheating, it could cause a reboot as well. And STO is famous for burning up videocards. And next time, dont buy a pc on best buy for god sake... o.O
Im not the most tech advanced guy, how DO you check your videocards temp?
#12
Dogberry May 21, 2017 @ 6:58pm 
Originally posted by Superman:
As was said before in this thread - first thing you should do is monitor your CPU/GPU temperatures. Install monitoring software if you don't have any. I prefer MSI Afterburner, myself.

You also didn't mention your system specs; that will help us help you more efficiently.

Off the top of my head, this could be a hardware issue. Graphics card or CPU running too hot, a faulty PSU that fails under load, could be a bad stick of RAM, as well. All of these have similar symptoms to what you've described.
Ah, right. Im a bit of a noob so I downloaded a system to figure it out called EVEREST, what exaqctly should I be looking to copy and paste over?
#13
Brigandine May 21, 2017 @ 9:39pm 
By using software developed for monitoring your rigs temperatures.

Some computers come pre-installed with software that allows you to monitor your cores and GPU temperatures. Often times its included on the driver disk of a graphics card.

There are many places where you can find temperature monitoring software; as I mentioned in a previous post I prefer MSI's Afterburner software. You can get it from - here [www.msi.com].

Upon installing any monitoring software, you'll need to start it, then monitor your temperatures. A base-line temperature reading of your computer when it isn't under-load, then when it is under-load (playing a game, for instance.), temperatures around the 80c range is cause for concern (though I concede some graphics cards are equipped to handle such temperatures), 90c or higher is even greater concern. If your graphics card reaches a specific temperature threshold, your computer will automatically shut down to prevent damage to your hardware.

This is one step in several that may be required to isolate what is going on with your computer.
#14
Dogberry May 27, 2017 @ 12:13pm 
Originally posted by Superman:
As was said before in this thread - first thing you should do is monitor your CPU/GPU temperatures. Install monitoring software if you don't have any. I prefer MSI Afterburner, myself.

You also didn't mention your system specs; that will help us help you more efficiently.

Off the top of my head, this could be a hardware issue. Graphics card or CPU running too hot, a faulty PSU that fails under load, could be a bad stick of RAM, as well. All of these have similar symptoms to what you've described.
Okay well I run a Alienware X51 X5 with a NIVIDA Geforce GTX 660 with a Intel Core i5 3450 3.10 GHz, Hope thats what you're looking for.
#15
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Date Posted: May 18, 2017 @ 4:54pm
Posts: 31

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