Launcher won't open, says I'm not connect to the internet

[Nizzy]

Is there any update going on? Are the servers online?
When I try to launch the game, it just just says "trying to connect to the update server" then it fails and says that I need to check my internet... Why? Its working fine.

Anyone knows whats going on? The game was unplayable earlier because of lag, now this.

[Wolverine]

Well, i'm currently in the Powerhouse and i see other players running around too, so no update going on and the servers are online.

Anything else running in the background taking up bandwidth, or any security software blocking CO?

[Nizzy]

Originally posted by Logan:

Well, i'm currently in the Powerhouse and i see other players running around too, so no update going on and the servers are online.

Anything else running in the background taking up bandwidth, or any security software blocking CO?

Nothing wrong with my internet. Was playing Mordhau and ESO just now. Like I said, I was playing CO earlier but the lag was horrible, asked in the chat and people said they where also experiencing it. Someone told me to change the Proxy to US, so I did and the lag was a little better, but it was still unplayable so I quit for a while, went to play other things.
I'm still having the problem, launcher won't open, it gives a window saying "trying to connect to the update server" instead.

[Wolverine]

Well, restarting your modem and flushing your DNS might give you a better connection/path ot the CO server, it's worth a try i guess, otherwise not sure what else to suggest... may be contact support and see if they can help?

[Nizzy]

Originally posted by Logan:

Well, restarting your modem and flushing your DNS might give you a better connection/path ot the CO server, it's worth a try i guess, otherwise not sure what else to suggest... may be contact support and see if they can help?

It was the first thing I did, it didn't worked. I'll try asking the forums, but that place seems dead as a doornail.

[Wolverine]

Well, i think i had a similar problem with one game once, could play any other game just fine but not that one, and i think it was caused by a Windows Update - restarted my notebook and everything was working normal again.

Just check if there's any Windows update waiting to be downloaded or installed, go through the update then restart your PC, and perhaps it will be fixed.

[Nizzy]

Originally posted by Logan:

Well, i think i had a similar problem with one game once, could play any other game just fine but not that one, and i think it was caused by a Windows Update - restarted my notebook and everything was working normal again.

Just check if there's any Windows update waiting to be downloaded or installed, go through the update then restart your PC, and perhaps it will be fixed.

Well, Windows just had an update some hours ago, now I can't remember if I played it after I installed the update and restarted or before. It was probably after it was updated though, so its strange that the game just stopped working out of nowhere.

EDIT: Went and checked if Windows had another update and there was an error on the update it did some hours ago and was asking to repete the proccess. I'll do it and see what happens.

EDIT2: Update made and still have the same problem. Can't open the launcher.

[Wolverine]

Well, something is blocking the access of the game launcher to the internet/server...
https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert-
then you have something in hand you can either add to a CO support ticket, or ask your ISP, if they could look into it, other then that i'm not sure what else you could try...

[Nizzy]

Originally posted by Logan:

Well, something is blocking the access of the game launcher to the internet/server...
https://support.arcgames.com/hc/en-us/articles/360017622954-Performing-a-traceroute-tracert-
then you have something in hand you can either add to a CO support ticket, or ask your ISP, if they could look into it, other then that i'm not sure what else you could try...

Yeah, this seems to be the case but it isn't on my end. I already disabled the Firewall and every protection that Windows Defender has. And the fact that it happened all of a sudden, one time its working and some hours later it isn't, doesn't help things either.
I tried to install ARC and download the game through there but it doesn't work either, it gives and "login time out" error. Says I'm not connected to the internet either.

[Wolverine]

Well, i linked this thread in game Zone chat, perhaps someone else has another idea how to get it working properly again.

[filbeckj]

just saw your post ,so i tried logging into game,i was able to log in and check all the areas looked like about 90 players on,saw no sign of lag.

[Nizzy]

Originally posted by Logan:

Well, i linked this thread in game Zone chat, perhaps someone else has another idea how to get it working properly again.

I sent a ticket to Cryptic and they responded fairly quickly, I thought it would take days to get a response. Problem is, it looks like a bot response. It asked for the traceroute log even though I already attached the log in the ticket. I sent another log and so far didn't got an answear yet.
The problem is still persisting.

[Nizzy]

So, I did a second traceroute command and after noticing this time the ping was succeful for all paths, I tried to run the launcher again.
After it tried to connect to the update server 3 times, on the 4th it connected, the launcher updated and I was able to login.

I guess it wasn't a bot at all and the support fixed the problem for me. It was very fast.

[filbeckj]

great news glad your back in the game.

[Aronymo]

This happened to me and it turned out my system clock (date and time) was broken. I just needed to go into the date and time settings and turn back on automatic date and time. I've no idea why it turned off, but that was all I needed to to and it worked again for me.

[Mr.Jingles]

Yeah windows updates are weird last one rewrote my drivers for my graphic card and nothing worked I couldn't even get into steam, had to do a bunch of stuff to stop windows from rewriting my drivers >.<