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Are you plugging it in prior to starting the game, or during the game running?
EDIT: Just checked my Xbox One controller, plug it in prior to starting, I have no issues.
Wireless, tried connecting at many differing times
Edit: No dice.
Yesterday we uploaded a new patch solving different pad/controllers issues. Check it!
If you still happen the same problem, check this FAQ answer:
What happens if I start the game and the remote doesn’t work. What’s wrong?
Check if there are more USB plugged if the answer is yes, unplugged and reconnect or change the plug. It usually works. In case it is still not functioning, try to restart the computer or the game and connect and disconnect the remote control. Do not connect the remote while the game is running. Also, check you have the latest drivers version.
It also can be because your computer doesn’t have the requirements or specifications needed for BMX The Game to work at the moment. Send an email to support [at] bmxthegame [dot] com with your computer specifications so that we can help or solve your problem. From Barspin Studios we always try to help you with your problems to start the game.
Or Please use this form to report a bug: https://forms.gle/vYY6tvXscbX4oyRX8