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You usually have an item on your board for the person's identity and then you can just select that object when closing the case. No typing.
You said you have emails with his name on it. If you click on the name in the email it will give you an identity object that you can pin and place on your board.
You may probably already have the object you need in your history, so you can type F1 and do a search.
Everything you have pinned on the board can be clicked on. you can even click a phone number while interacting with a phone. I NEVER EVER need to put in anything manually. its just much easier to click it right from your board.
And i do believe even in the Tutorial Case it teaches you how to fill out the case form by clicking the pinned subject on your board.
oh great! let me try that and ill get back to you. When the form comes up, it doesnt let me access my board haha. i have to position everything, so that when the resolve form pops up, i can see the name of the culprit and type it in
re: hey it worked ty so much!
ty! it worked!
ty! ya i was trying to figure out how to just click the names of things to add it, but every time i clicked the resolve form, it made it so i couldnt access my board lol. All i had to do was press "select" lol