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You can also get this info from their wallet or purse if it's lying around.
Remember, you reasoning something out is not necessarily proof as the game wants it.
Though you can usually find a key in the wallet, so probably oversight
Unlike those three examples, names just aren't unique enough to be classed as a reliable identifier, not dissimilar from real life I suppose. I don't know if the game actually allows for two NPCs of the same world to have identical full names, but the game wants you to approach it as if that is a possibility.
Don't worry though, just pin the information for later anyway. The resolution form only cares that you fed it the correct answers, not whether those answers are all linked up in-engine.
1. Printing their profile from the government database.
2. Resident records, normally in the nearest security room to their apartment.
3. Employee records, found only at the targets place of work.
In the case of resident and employee records, you can either look in filing cabinets or print it out from an on-site microcruncher. They both work for this.
Edit: Oh and let us know how it goes if you try those. It would be good to know if it did make a difference.