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If there's more than one person that works there with those features, go to the people's homes, and find their handwriting to compare samples.
That's a very easily solvable case.
Info-
Facial hair
Glasses
Workplace
Handwriting
Gender (because i dont think the game generates women with beards)
This is enough information to pick that civilian out from the rest in that workplace. If multiple people have a beard and glasses, it's very unlikely they share handwriting type too. If you find somebody who matches those parameters, that's your mark.
I'm not sure how the game logs handwriting, because it doesn't do it automatically when finding names written down unless you've discovered the person's name by asking them. Not all homes have handwriting.
I can visit the workplace but half of the workplace has glasses either on them or on their bedstands, so I don't think I can even gloss over people who answer the door without glasses. I have to literally break into every home in the building. (LET ME CLARIFY, their workplace isn't a specific business inside the office building, they work FOR/IN the office building, which covers an even larger area of residentials)
I can't search the employee records because I need a name to search, which I can't obtain unless I confirm the name from the person themselves which they never want to give, and they might not even work on the premises. I've even arrested potential four-eyed suspects and they wont cough up a name for 300.
My original point was that this is too much effort for only 1k-2k when I've solved murder cases in 1/8th of this time with 4-5k in profit because I'm given an actual lead instead of two descriptions, glasses and workplace, handwriting isn't guarunteed.
anyway about the rest of it, the building itself has offices inside it. ive never seen an npc work for the building itself but i dont doubt its possible.
also yeah at that point its a goose chase. What's funny is, if the "has beard" box was checked, i think you'd have a REALLY good chance of finding the perp.
it's not unlikely that two people at a workplace share a writing type, lack a beard, and wear glasses.
If the game generates a case in which the given clues do not logically point toward one specific civilian, I consider that a failure to generate a logical and sensible case and that should be closed and forgotten about.
You can also do this with the handwritten name that is in every wallet, and I believe that every citizen has a wallet - though these are usually harder to obtain than their personal files.
The handwritten notes that you can find in the apartments, are actually less useful with regard to handwriting. You can compare the writing visually to the word "Sample" in your target card, but reading handwritten notes does not reveal the handwriting type of the writer (which I think is a bug).
Hmm. In every case that I had so far which involved the clue "works at building X", the person worked in one of the offices, so I don't think you'd need to check the apartments in that building. You would have to check all the offices, but that's doable.
You can search the physical employee records, which are in a cabinet, usually either in the CEO's office or in the storage room. That's where you get not only the names, but also whether they wear glasses and/or have facial hair. Looking at photo walls in an office should also help, but not every office has one.
You can also search digital databases without knowing any names. All that the game needs, is an (at least) two-character search term, and one of those characters can be a space. Start with "(space)A", and you'll see a list of all people whose surname starts with "A". Click on every name, click "print", and pin the printout to your case board if it could be your target. Then repeat that for all other letters of the alphabet. You'll find every single entry in the database this way.
I think the case is easier to solve than you thought, because you weren't aware of some details that would have helped you. However, even with those details, I agree that this case involved more effort than the payment is worth. With two binary criteria (facial hair yes/no, glasses yes/no), a third one that doesn't have a lot of variation either (handwriting), and a population of several offices to check, you're also running a fairly high risk that several people match your criteria, and you can't tell which one is your target.
Personally, I have done such cases and enjoyed cracking them, but my "reward" is effectively the feeling of having cracked such a case, not the money. (Money becomes meaningless quickly in this game.) But if you wouldn't enjoy such cases, then you can of course abandon them, that's a totally valid decision. :)