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Just found the answer myself! You have to select the picture you took and pinned to your pinboard and go to "resolve", then select it. It's not very clear how you have to do this, I wish the game explained it a bit better.
in resolve case there should be an option to select something next to "take a photo of the target." hit that, then select the picture. At that point you SHOULD be able to hand the case in, but I had a photo case break on me, where I could not hand the photo in. so.