Case: Theft - Resolve won't update?

[[XIII] Razzlie]

'Locate and steal the item from the mark; document.'
Managed to find the document laying on a table in the office room where the mark works. Her bosses office. But the first resolve of finding the document has not been crossed out for some reason. Second resolve asks me to throw it into the sea, which I did. The second mark got crossed out: completed. But the first resolve is still unsolved! Even though in the 'connections' tab of the document, it says it was found at the work office.
What am I missing here? I don't have the option to plot a route to hand-in.

[Esca]

That probably wasn't the right document; every document targeted by those side jobs is currently identical, except that picking up the right one completes the goal. I found three copies in a single office once. Keep looking for another one...and just hope you never take the job that wants the one you threw in the ocean, I guess.

[[XIII] Razzlie]

Originally posted by Esca:

That probably wasn't the right document; every document targeted by those side jobs is currently identical, except that picking up the right one completes the goal. I found three copies in a single office once. Keep looking for another one...and just hope you never take the job that wants the one you threw in the ocean, I guess.

Oh really now?! That is rather scuffed. I thought such items only spawned once you accept that specific job. I'll keep that in mind. But I hope that's addressed at some point down the line. Being able to mess up future quests is mind boggling.

[Esca]

Yeah, as far as I can tell, the all the job targets (items, people, etc) are generated or selected when the job gets posted. That's why some "someone stole my item" jobs can be several days old with scarce evidence left, etc. As a result, it's easy to break side jobs once in a while.

I don't really mind that it can happen, since the game is simulation-oriented, but it would be nice to know when a key item/person doesn't exist anymore. So yeah, hopefully it's patched up over time.

[Zalugar]

While the documents are spread throughout the world, if the quest at the top right changes to 'toss into the sea' or whatever but collect the document still isn't checked on the resolve form, then it's bugged.

It won't tell you to throw it into the sea if you pick up a random one unrelated to the case. I've tested this. Likewise, tossing the fake one into the sea doesn't cross it off either.

[Kyle]

i've been able to fix that by unpinning the document that triggered from my caseboard, idk why

[MichaelPatriot21]

I’m stuck on this.

[Elegant Caveman]

Might be wrong document, but also might be a bug.

I had a document theft job where I found the right document, and it told me to go drop it off, but the box never got checked.

I'm sure it was the right document, though, because when I tried dropping it off, -that- box got checked successfully.

So the game registered that I dropped off the document... but not that I found it in the first place.

I've seen other people report the same issue, so it seems relatively common for that job type.

[Slade]

I have the same problem. I definitely got the right item because it updated on my helper text in the upper right, (also it was the only secret document at the mark's place of work) but the checkbox did not update in the case file and I can't plot a route to hand it in. I've been all over the turn in area but can't find a turn in interactable.

Mechanically how do you turn them in? Is there a box to put them in? Slide them under a door? under the dumpster it said to leave them near via interactable? Do I need the document out in my hand or no?

[Kyle]

Originally posted by Slade:

I have the same problem. I definitely got the right item because it updated on my helper text in the upper right, (also it was the only secret document at the mark's place of work) but the checkbox did not update in the case file and I can't plot a route to hand it in. I've been all over the turn in area but can't find a turn in interactable.

Mechanically how do you turn them in? Is there a box to put them in? Slide them under a door? under the dumpster it said to leave them near via interactable? Do I need the document out in my hand or no?

if it says near the dumpster, it means you need to throw it at the side/front/back of the dumpster (or in front of it, basically)

DO NOT throw it inside, it will check it off, delete the item and uncheck it

also sometimes there are multiple dumpsters on the same street and it only wants you to deliver it to one

if it's a 'throw it in the ocean', i had mine uncheck because i had it pinned, removing it from my detective board fixed it in the case file

you can also use the drop button in inventory though

[Slade]

Originally posted by Kyle:

Originally posted by Slade:

I have the same problem. I definitely got the right item because it updated on my helper text in the upper right, (also it was the only secret document at the mark's place of work) but the checkbox did not update in the case file and I can't plot a route to hand it in. I've been all over the turn in area but can't find a turn in interactable.

Mechanically how do you turn them in? Is there a box to put them in? Slide them under a door? under the dumpster it said to leave them near via interactable? Do I need the document out in my hand or no?

if it says near the dumpster, it means you need to throw it at the side/front/back of the dumpster (or in front of it, basically)

DO NOT throw it inside, it will check it off, delete the item and uncheck it

also sometimes there are multiple dumpsters on the same street and it only wants you to deliver it to one

if it's a 'throw it in the ocean', i had mine uncheck because i had it pinned, removing it from my detective board fixed it in the case file

you can also use the drop button in inventory though

Ok, thank you. I've tried this and it marks the objective off in my UI, but then there's no way to get my reward. Is it supposed to just appear in my pockets if it's working correctly?

[Booker T-Witt]

Originally posted by Slade:

Originally posted by Kyle:

if it says near the dumpster, it means you need to throw it at the side/front/back of the dumpster (or in front of it, basically)

DO NOT throw it inside, it will check it off, delete the item and uncheck it

also sometimes there are multiple dumpsters on the same street and it only wants you to deliver it to one

if it's a 'throw it in the ocean', i had mine uncheck because i had it pinned, removing it from my detective board fixed it in the case file

you can also use the drop button in inventory though

Ok, thank you. I've tried this and it marks the objective off in my UI, but then there's no way to get my reward. Is it supposed to just appear in my pockets if it's working correctly?

I've tried throwing it next to the object several times on multiple saves, on multiple cases with multiple objects. nothing has worked.

[Kyle]

Originally posted by Slade:

Originally posted by Kyle:

if it says near the dumpster, it means you need to throw it at the side/front/back of the dumpster (or in front of it, basically)

DO NOT throw it inside, it will check it off, delete the item and uncheck it

also sometimes there are multiple dumpsters on the same street and it only wants you to deliver it to one

if it's a 'throw it in the ocean', i had mine uncheck because i had it pinned, removing it from my detective board fixed it in the case file

you can also use the drop button in inventory though

Ok, thank you. I've tried this and it marks the objective off in my UI, but then there's no way to get my reward. Is it supposed to just appear in my pockets if it's working correctly?

if it's close enough to the actual drop space and it wasn't deleted by the trash can or ocean when it wasn't supposed to, you will be able to plot route

[Kyle]

Originally posted by Booker T-Witt:

Originally posted by Slade:

Ok, thank you. I've tried this and it marks the objective off in my UI, but then there's no way to get my reward. Is it supposed to just appear in my pockets if it's working correctly?

I've tried throwing it next to the object several times on multiple saves, on multiple cases with multiple objects. nothing has worked.

i have seen someone say they had issues with save/loading this type of case but i'm not sure if it's a thing

ever since i started grabbing the right envelope/unpinning it from my board and dropping it on the right object these quests haven't failed once but that could be rng too

keep in mind the streets aren't only 1 tiny stretch of land, sometimes they can be like the entire block, which makes it easy to miss the dumpster on the other side of the building! you can check what street you're in via the bottom left of your screen, it updates whenever you leave/exit one

[Johnny LaRue]

Dealing with this exact bug now. Tossing the document in the ocean unchecks the 'Steal the Document' condition, rendering the quest unresolvable.

Very cool. Glad I spent hours on a quest that cannot be completed.

[Zalugar]

Originally posted by The Wall:

Dealing with this exact bug now. Tossing the document in the ocean unchecks the 'Steal the Document' condition, rendering the quest unresolvable.

Very cool. Glad I spent hours on a quest that cannot be completed.

When this happens, try speaking with the person who gave you the case again to reset the mission. So talk to them at their seat using the codename or call them again. If you have the item they want, it'll recheck and count it from my experience.