Bug Reporting - Guidelines

[Adam Solo]

If you found a bug, experienced a freeze, crash or other anomalous behavior please send a description of the issue to us to our email [e-mail], or feel free to open a thread in the Steam forums in the 'Bug Reports / Tech Support' subforum here explaining the issue.

When reporting a bug, when possible, try to include the following information, so we can address and solve them to you as quickly as possible.

• Include a savegame. It's very helpful to include a savegame, especially when you have trouble reproducing the bug. Preferably, try to send the save where you witnessed the issue plus the save from the turn before (see Autosaves) or from a few turns before. You can zip the file(s). In Windows 10 the saves are in: Drive:\Users\<user_name_here>\AppData\LocalLow\Praxis Games\ISG\ If you can't access the folder you may not have "Show Hidden files" enabled in Windows. To show hidden files please go here.
  
• Send us the Player.log and Player-prev log files, you can find them in: C:\Users\<your_username>\AppData\LocalLow\Praxis Games\ISG\ Please make sure to send us the files before starting a new game, because starting a new game will overwrite the logs. These logs are especially useful if you have a freeze or crash as the log should help us identify the problem very easily and provide a fix very quickly.
  
• The game version you're playing
  
• What the circumstances were and what happened.
  
• What you expected to happen.
  
• Steps we can follow to make the bug appear on our machine. A set of steps which we can follow to get the same results you're seeing.
  
• Other attachments. Send us screenshots, crash reports (found in C:\Users\<your_user_name>\AppData\LocalLow\Praxis Games\ISG\Crashes), DxDiag (run "DxDiag" using Windows command line and then choose "Save All Information", that produces a file, send it to us),
  
• Your system specs. For crashes and freezes let us know your system specs (Graphics card model, amount of RAM, CPU and Windows version).

Please send all files and the description of the problem or inquiry to [e-mail]

Please use the subforum Bug Reports / Tech Support for reporting bugs or if you need technical assistance (launching, finding saves, updating, etc) with the game.

Alternatively, you can post your bug reports in our Discord server[discord.gg].

Thanks a lot!

[Horth]

Would there also be a Discord channel we can post pictures to since steam does not allow pics and it is not safe to open emails with pictures? I have many examples of bugs best shown with a screen shot.

[Oleary]

Here's the actual text from the link:

When reporting a bug, when possible, try to include the following information:
The game version you're playing
What the circumstances were and what happened.
What you expected to happen.
Steps we can follow to make the bug appear on our machine. A set of steps which we can follow to get the same results you're seeing.
Include a savegame
It's very helpful to include a savegame, especially when you have trouble reproducing the bug. Preferebly, try to send the save where you witnessed the issue plus the save from the turn before (see Autosaves) or from a few turns before. You can zip the file(s). In Windows 10 the saves are in: Drive:\Users\<user_name_here>\AppData\LocalLow\Praxis Games\ISG\
Send us the output_log.txt file, you can find in: Drive:\Users\<user>\AppData\LocalLow\Praxis Games\ISG\ Please make sure to send us the file before starting a new game, because starting a new game will overwrite the output_log.txt. The output_log.txt is especially useful if you have a freeze or crash as the log should help us identify the problem very easily and provide a fix very quickly.
Check the in-game debug console (must be set to active in the game settings for this to work). To activate it make a circular movement with your mouse to bring up the debug console. Check to see if you have an error listed there and please report it, or alternatively take a screenshot of the error and send it to us.
Other attachments. Send us screenshots, crash reports (found in C:\Users\<your_user_name>\AppData\LocalLow\Praxis Games\ISG\Crashes), DxDiag (run "DxDiag" using Windows command line and then choose "Save All Information", that produces a file, send it to us),
Your system specs. For crashes and freezes let us know your system specs (Graphics card model, amount of RAM, CPU and Windows version).
Please send all files and the description of the problem or inquiry to [e-mail]

Alternatively, you can post your bug reports in this forum thread. To upload files use the "More Options" or "Upload a File" buttons when you make a post in the forums below.

Thanks a lot!

Adam Solo & Hugo Rosado
Praxis Games

[Adam Solo]

Originally posted by Horth:

Would there also be a Discord channel we can post pictures to since steam does not allow pics and it is not safe to open emails with pictures? I have many examples of bugs best shown with a screen shot.

I see that some people upload their screenshots to Steam here: https://steamcommunity.com/app/984680/screenshots/ Maybe you can put the screenies there if you prefer to sending them to us via email? For us is no problem, we prefer you sen them to our [e-mail] email.

I haven't used Steam's screenshots uploadmyself, but a few people have already used it to share screens with us for the bug reports.

[Alpharius]

Hello, just a strange little spelling error.
Found a system called "TLIT"
It's coming up with the correct spelling on the colony screen and the system screen, but on the galaxy screen it's spelled T1IT, :) Hope this makes sense.

[CryonicSuspension]

I have a bug ( turn 276 ) where the focus pyramid stopped working. I'm using Win 7 64 bit and can't find the path names for the save files.

[LOLYourFace]

Turn 41, newest version of game though converted from last version. This turn, I got enough culture for a level up and also did an event that offered a level up on culture which I picked. After picking the 1st level up, it will not let me pick an additional level up, nor will it let me end the turn to go to next turn.

[Adam Solo]

Originally posted by CryonicSuspension:

I have a bug ( turn 276 ) where the focus pyramid stopped working. I'm using Win 7 64 bit and can't find the path names for the save files.

Can you send me a save of that turn 276 to [e-mail] so I can have a look at what may be happening? The saves are in %username%\AppData\LocalLow\Praxis Games\ISG

You say the focus pyramid "stopped working". Has your population reached the maximum in the colony in question? Also, is your infrastructure fully maxed out as wel? This would explain the focus triangle being locked to 100% do construction since the colony would not fit more population and couldn't do further Habitat Control. Check also if the planetary engineering buttons are OFF. If both are OFF (eco-engineering and terraforming) and the infrastructure (yellow top vertice) is fully maxed out, the triangle will be locked in the construction vertice and can't move. Let me know.

Originally posted by ellist05:

Turn 41, newest version of game though converted from last version. This turn, I got enough culture for a level up and also did an event that offered a level up on culture which I picked. After picking the 1st level up, it will not let me pick an additional level up, nor will it let me end the turn to go to next turn.

What event was it? Peace and Prosperity? The Hasty Vagabond? The Galaxy Compendium? Please send me that save at turn 41 where you cannot proceed. I imagine that after you load the 41 autosave you're allowed to proceed with the turn, correct? Let me know, thanks!

[CryonicSuspension]

I don't have the AppData folder. I can't search and find LocalLow or Praxis Games or ISG. Turning on view hidden folders doesn't reveal anything. I took a screenshot:

https://www.dropbox.com/s/cspzfe7ugoaz256/No%20Path.jpg?dl=0

Turning on Habitat fixed the problem though.

[Adam Solo]

Originally posted by CryonicSuspension:

I don't have the AppData folder. I can't search and find LocalLow or Praxis Games or ISG. Turning on view hidden folders doesn't reveal anything. I took a screenshot:

https://www.dropbox.com/s/cspzfe7ugoaz256/No%20Path.jpg?dl=0

Turning on Habitat fixed the problem though.

Strange, are you on Windows 10 or 7? For Windows 10 the saves are in %username%\AppData\LocalLow\Praxis Games\ISG (you have to view hidden folders though). Let me know.

[Adeptus Astartes]

Hello and congrats for this amazing game :)
So far I have encontered only a bug, on which cause me to power kill my pc.

I was playing and decided to save my game and then afterwards when I pressed Exit to Desktop and said yes the game just frozen and only the mouse moves. Could not even go to my task manager, alt+tab, windows button, nothing. Had to powered down my laptop.

Heres my rig:
Intel i7-6700HQ CPU 2.60GHz
16GB RAM
GTX 950M
Win10 Home

[Skeptomatik]

Hello
got a strange effect that seems to be saved in my savegame (happens first since 1.03):

that was my first try without autosave so I dont have any savegame before the error.

after playing a while suddenly no weapon does damage anymore against armor and hull, only shields and internals are effected, just like all weapons were only ion-kind.

I know so far that this effects graviton as well as lasers.

------update-----------
i can add now, that this effects not all races, the sullak seems to be the only one so far that is completly immune to damage (except the shields that i can bring down)

is it possible that this is a feature? unpenetrable armor or some stuff?

if this is a feature, i must say that this is some kind of annoying because i lost now all the way against this race, even if I am more advanced in most kinds of resaerch an have more ships, i cant destroy even a frigate of them!
-------------------------

I7
nvidia gforce 1050ti
12 gb ram
win10

[aReclusiveMind]

Originally posted by Skeptomatik:

Hello
got a strange effect that seems to be saved in my savegame (happens first since 1.03):

that was my first try without autosave so I dont have any savegame before the error.

after playing a while suddenly no weapon does damage anymore against armor and hull, only shields and internals are effected, just like all weapons were only ion-kind.

I know so far that this effects graviton as well as lasers.

------update-----------
i can add now, that this effects not all races, the sullak seems to be the only one so far that is completly immune to damage (except the shields that i can bring down)
-------------------------

I7
nvidia gforce 1050ti
12 gb ram
win10

Are you using strictly beam weapons by chance?

There is a technology that can be researched after you discover Neutronium that the Sulak may have unlocked.

Neutronium Armor Coating
+5% armor points per source of neutronium
Impervious to beam weapons
-25% beam damage to armor per source of neutronium

Can you try attacking them with kinetics or missiles?

[aReclusiveMind]

You have to make sure you have at least two types of weapons as a single weapon type can be countered in various ways in the game.

[Skeptomatik]

Originally posted by aReclusiveMind:

Originally posted by Skeptomatik:

Hello
got a strange effect that seems to be saved in my savegame (happens first since 1.03):

that was my first try without autosave so I dont have any savegame before the error.

after playing a while suddenly no weapon does damage anymore against armor and hull, only shields and internals are effected, just like all weapons were only ion-kind.

I know so far that this effects graviton as well as lasers.

------update-----------
i can add now, that this effects not all races, the sullak seems to be the only one so far that is completly immune to damage (except the shields that i can bring down)
-------------------------

I7
nvidia gforce 1050ti
12 gb ram
win10

Are you using strictly beam weapons by chance?

There is a technology that can be researched after you discover Neutronium that the Sulak may have unlocked.

Neutronium Armor Coating
+5% armor points per source of neutronium
Impervious to beam weapons
-25% beam damage to armor per source of neutronium

Can you try attacking them with kinetics or missiles?

ok, i will try!
thx that may be the reason, thats a really powerful research option.
i need that kind of defense too!

[aReclusiveMind]

Originally posted by Skeptomatik:

ok, i will try!
thx that may be the reason, thats a really powerful research option.
i need that kind of defense too!

Good luck! Keep your eyes peeled for neutron stars. If you can fully explore one and find some Neutronium, you'll be able to get that same armor enhancement if you'd like. :-)

Note that by choosing that you'll also be choosing not to get Neutronium Shells, which give bonus kinetic damage, or Neutronium Bombs, which increase the mass destruction bombardments caused by your orbital bombardments.