Known Technical Issues and Reporting Bugs

[MangaGamer]

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Symptom: The game hangs and doesn't launch.
This bug should be fixed on the Feb 25, 2019 update

The following applications may conflict with Steam Prison and closing them may help resolve this issue:
- AMD User Experience
- Apple Push
- Libre Office
- Logitech Gaming Mouse Software
- Microsoft Click-to-run
- Viber

Also,
- When you have a gamepad plugged in
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Symptom: You get an error popup and the game shuts down.

Make sure to stop and test game at each stage before moving on to the next step:
- Verify Integrity of game files
- Delete BGI.gdb from the game directory
- Take a backup of your save files before moving to next step.
- Delete savedata/SteamPrison112.sud and other save files with # larger than 112 and make sure the cloud save file doesn't try to overwrite. (These are the auto save data)
- Delete all save data and make sure the cloud save file doesn't try to overwrite.
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If you notice any other typos, bugs, and issues with the game, please post it here and we'll look into it!

Thank you & we apologize about the inconvenience.

[Chudah]

引用自 neoxana：

I've had problems with launching other games before, and this works sometimes. Hope it can help some of you:
Try opening the Task Manager on your PC. You should see something like "Ethornell - BURIKO General Interpreter" under the Apps section of the Task Manager. Right-click that and select "Go to details." You should now see a "BGI.exe." Right click that and select "Analyze wait chain." If it says "BGI.exe is waiting for another process", then you can click the boxes by the process(es) to check them and click "End process." This should hopefully start up the game. Just make sure that the process you are ending isn't something important, or you could crash your computer!

THANK YOU! After playing about 20 hours of the game, I started having the same issue again where it wouldn't load. Using your suggestion, I was able to narrow it down to AUEPUF.exe, which is the AMD User Experience Program. The moment I ended that process, the game started up!

[Chudah]

Now that I can get back to reading again, more typo reports. Some of these may be duplicates between me and Seraseth, but there should be unique ones.

https://imgur.com/a/xL1OfPZ

[Chudah]

More reports.

https://imgur.com/a/i37U2vN

EDIT - https://imgur.com/a/6uNKUvO (added a few more)

[Chudah]

And the last bunch of reports for Ulrik's route. I'll be moving onto Adage now.

https://imgur.com/a/QIpIh63

EDIT - https://imgur.com/a/5ZVKJUG (the first of the Prisoner reports)

[Seraseth]

I had no issues before the update, no crashing, no failure to launch. I took a break from the game and booted it back up again today and now suddenly I'm getting crashes. No error messages, just crash to desktop.

Anytime the application loses focus, I click on my other monitor, or a popup notice from my calendar it crashes. This was not an issue before the patch, I could alt tab, change screens at will with no problems.

Is there a way to undo the patch?

Edit: I normally play fullscreen mode but tested it on windowed mode and it instantly crashes there too if I click on another window.

Edit#2: I also tried that beta mode spdebug, still same issue. Crashed anytime I clicked another window.

[Deviris]

For me the update fixed the crashing. Sorry to hear you're getting this now @.@

[MangaGamer]

引用自 Seraseth：

I had no issues before the update, no crashing, no failure to launch. I took a break from the game and booted it back up again today and now suddenly I'm getting crashes. No error messages, just crash to desktop.

Anytime the application loses focus, I click on my other monitor, or a popup notice from my calendar it crashes. This was not an issue before the patch, I could alt tab, change screens at will with no problems.

Is there a way to undo the patch?

Edit: I normally play fullscreen mode but tested it on windowed mode and it instantly crashes there too if I click on another window.

Edit#2: I also tried that beta mode spdebug, still same issue. Crashed anytime I clicked another window.

Okay we've set the spdebug build to the old build for now!
Please see if that works.

[Rochester's First Wife]

I am having trouble. After downloading the game today and playing for several hours it froze up my computer and I had to restart. When I tried to launch after that I received the pop up error. none of the fixes you have suggested have worked.

[MangaGamer]

引用自 HalcyonFox：

I am having trouble. After downloading the game today and playing for several hours it froze up my computer and I had to restart. When I tried to launch after that I received the pop up error. none of the fixes you have suggested have worked.

Hmm, this maybe related to a corrupted save/initialization file related to the freezing.

Try deleting BGI.gdb first, and if that doesn't work, try clearing out your save folder and make sure it doesn't use the cloud save data.

[Rochester's First Wife]

This is ridiculous. It's launching now but I've lost all my progress! Why are y'all launching games with so many issues?

[MangaGamer]

引用自 HalcyonFox：

This is ridiculous. It's launching now but I've lost all my progress! Why are y'all launching games with so many issues?

Thanks for confirming that it worked!

You might be able to excavate a few save data, if it's still in your recycle bin.
Now that we narrowed down the cause of the problem, the culprit save file you need to kill might be only one or two files. If it's related to launching, it maybe the auto save file "SteamPrioson112.sud" and on.

[Seraseth]

引用自 MangaGamer：

Okay we've set the spdebug build to the old build for now!
Please see if that works.

No, it still instantly crashes when I alt tab or click on my second monitor even with the spdebug enabled.

[Seraseth]

More typos

https://imgur.com/a/gH2LBOK

[Seraseth]

Also a glitch -

Yune's first img which is unlocked during the prologue, disappeared from my gallery at some point during his route. Replaying the prologue does not put it back in the gallery.

[Chudah]

Typos for Adage's route.

https://imgur.com/a/AgCWoTz