Xbox Live sign-in error

[David Striker 23]

Hi everyone.
I have a problem every time I launch the game.

Every time it starts, it loads up to the home screen, then once you press a button to start you get this error message: "An error occurred while signing in to xbox live." But it never let me enter my Microsoft account credentials.
I have already tried uninstalling and installing it multiple times and on different disks. I don't know what to do anymore.
Any advice?

Thank you.

[countgrey]

Basically, your PC saves your login credentials, and all the game does is call them up from your PC.

Go into your PC Settings, go to your Credentials Manager, and delete XBL|DeviceKey. The next time you open up the game, it will force a first-time login page, which will create a new XBL|DeviceKey.

Edit: Reinstalling the game doesn't do anything to the relevant credentials, because those are stored elsewhere on your PC.

[David Striker 23]

Hi. I did what you advised and I thank you.
I managed to reset the login, but the error message: "An error occurred while signing in to xbox live." it continues to appear, regardless of the account i add (the existing one or the new one created to test it).
At this point I no longer know what could generate this error, whether Steam, Microsoft or something I'm doing wrong without realizing it.

[countgrey]

Originally posted by David Striker 23:

Hi. I did what you advised and I thank you.
I managed to reset the login, but the error message: "An error occurred while signing in to xbox live." it continues to appear, regardless of the account i add (the existing one or the new one created to test it).
At this point I no longer know what could generate this error, whether Steam, Microsoft or something I'm doing wrong without realizing it.

Happy to help! Because that didn't fix the issue, I suggest going to XBox.com and trying to login to your account there. Doing so will verify that your account credentials are correct. It's possible that your account needs an extra step of verification or additional information to be properly set up (such as a phone number), and while the MCC doesn't have that capability programmed into it, the XBox website does.

Once you've successfully done this, try logging in via the MCC. If it still doesn't work, then you may be having an issue with your anti-virus software/a firewall stopping the MCC from communicating with the appropriate servers.

[David Striker 23]

Hi Countgrey.
Thank you so much for the time you dedicated to me and the help you gave me.
I was able to log into the game and end the initial login loop.

Thank you so much. Too kind.

[countgrey]

Originally posted by David Striker 23:

Hi Countgrey.
Thank you so much for the time you dedicated to me and the help you gave me.
I was able to log into the game and end the initial login loop.

Thank you so much. Too kind.

No problem! Glad it worked out for you, enjoy the game!

[|企鹅|]

Originally posted by countgrey:

Basically, your PC saves your login credentials, and all the game does is call them up from your PC.

Go into your PC Settings, go to your Credentials Manager, and delete XBL|DeviceKey. The next time you open up the game, it will force a first-time login page, which will create a new XBL|DeviceKey.

Edit: Reinstalling the game doesn't do anything to the relevant credentials, because those are stored elsewhere on your PC.

You just solved 3 weeks of issues trying to login to Microsofts' crappy online service. Me and my friends had tried everything. Legend, thank you <3

[Luststrolch]

Originally posted by countgrey:

Basically, your PC saves your login credentials, and all the game does is call them up from your PC.

Go into your PC Settings, go to your Credentials Manager, and delete XBL|DeviceKey. The next time you open up the game, it will force a first-time login page, which will create a new XBL|DeviceKey.

Edit: Reinstalling the game doesn't do anything to the relevant credentials, because those are stored elsewhere on your PC.

This helped me a lot, too! Thank you!

[theffapanda]

The steps I usually provide:

Close MCC completely and open a command prompt (steps below if needed)
Hit Windows Key
Type "cmd" into the search bar that opens (it should find a command prompt) and open it.
Copy paste "for /F "tokens=1,2 delims= " %F in ('cmdkey /list ^| findstr Xbl') do cmdkey /delete %G" into the opened command prompt window and hit enter.
Let it finish running (it will scroll quickly)
Relaunch MCC and log back in

That script looks for all of the Xbl entries in your Credential Manager and deletes them all at once.

If you dont trust the script (I dont blame you for not running random scripts you find online) you can continue doing it by hand!

Good luck to anyone who stumbles on these threads.

[countgrey]

Happy to help, guys. I'm not the first person to figure this out, so if you see someone who has the same problem, please feel free to pass along the fix!