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Is the difference perhaps that you don't have a Microsoft account maybe? Are you not able to launch the game online once?
Navigate to your local AppData's webcache folder at C:\Users\YourUserNameHere\AppData\LocalLow\MCC\Saved\webcache
Alternatively, paste this into your explorer window bar: %userprofile%\AppData\LocalLow\MCC\Saved\webcache
Delete all files in this location
Launch the game
Sign into the preferred Xbox network account and allow the app to access your info
I can't really test it for myself since I don't have the issue. Also this assumes you're on Windows
You have to be connectes to the Internet on first start up, then log in to your Xbox live account. It even carried my achievements over.
You are able to close MCC go desktop then wifi off and it will work
Playing offline on ROG ally