Halo: The Master Chief Collection

Halo: The Master Chief Collection

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'DX11 feature level 10.0 is required to run the engine'
So I installed MCC with Reach a few days ago. It worked really well and I never experienced a lag. It was impeccable.
I have now run into my first technical issue with the game. Whenever I open the game, this window telling me that 'DX11 feature level 10.0 is required to run the engine'.
I tried going to the Properties and verifying file integrity. It didn't work out.
What can I do to fix this and start playing again?

EDIT: I got one more bit I missed. There is this other window that has the heading 'Easy Anti Cheat'. It's saying the anti cheat is an 'untrusted system file'. Any idea what I can do now?

Solution: Turns out there was a Windows Security update. After the update the 'untrusted system file' window stopped appearing. A simple restart fixed the DirectX issue. I already have DirectX12, so there was no need to update the graphics driver.
Last edited by InvincibleKirov; Jan 5, 2022 @ 11:04pm
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Showing 1-15 of 15 comments
This appears when you start MCC, correct? Were you able to play Halo: Reach at all before this?

Try running DxDiag and see what DirectX Version it says you have. It's on the System page, under System Information.
InvincibleKirov Jan 5, 2022 @ 9:48pm 
Originally posted by Define Brackish Water:
This appears when you start MCC, correct? Were you able to play Halo: Reach at all before this?

Try running DxDiag and see what DirectX Version it says you have. It's on the System page, under System Information.

Yes, I was able to beat the whole campaign without a single instance of lagging or stuttering. I even got something like 31 achievements.
I'll try checking it. Thanks.
zrqm Jan 5, 2022 @ 9:50pm 
Are you on an older GPU?
InvincibleKirov Jan 5, 2022 @ 9:53pm 
Originally posted by zrqm:
Are you on an older GPU?
Uh no, not really. It has Intel's own 'integrated' GPU, meaning you can't customize it or anything. It's 'decent' - that's all I got to say. I'm playing this on a laptop BTW. The specs are okay since it worked without issues for a few days and I beat the entire campaign, in case you were wondering...
InvincibleKirov Jan 5, 2022 @ 9:55pm 
Originally posted by Define Brackish Water:
This appears when you start MCC, correct? Were you able to play Halo: Reach at all before this?

Try running DxDiag and see what DirectX Version it says you have. It's on the System page, under System Information.

Oh hey, I did it. I have:
'DirectX Version: DirectX 12'

Any idea what I should do now?
InvincibleKirov Jan 5, 2022 @ 10:00pm 
Originally posted by Define Brackish Water:
This appears when you start MCC, correct? Were you able to play Halo: Reach at all before this?

Try running DxDiag and see what DirectX Version it says you have. It's on the System page, under System Information.

I got one more bit I missed. There is this other window that has the heading 'Easy Anti Cheat'. It's saying the anti cheat is an 'untrusted system file'. Any idea what I can do now?
ED13 Jan 5, 2022 @ 10:01pm 
Originally posted by TG:
Originally posted by Define Brackish Water:
This appears when you start MCC, correct? Were you able to play Halo: Reach at all before this?

Try running DxDiag and see what DirectX Version it says you have. It's on the System page, under System Information.

Oh hey, I did it. I have:
'DirectX Version: DirectX 12'

Any idea what I should do now?
Can your integrated intel video do DX12? theres a difference between having DX12 software and DX12 Hardware..
InvincibleKirov Jan 5, 2022 @ 10:07pm 
Originally posted by EDKILL13:
Originally posted by TG:

Oh hey, I did it. I have:
'DirectX Version: DirectX 12'

Any idea what I should do now?
Can your integrated intel video do DX12? theres a difference between having DX12 software and DX12 Hardware..

Hmmm.

I don't have an answer for that, but I can say that flawlessly for some 12 hours of gameplay over something like 4 days. It's definitely not the specs..... It's got to be something else. Any ideas? It's showing these error messages only now. It had hitherto been working flawlessly. I updated the post. The computer treats the 'Easy Anti Cheat' as an 'Untrusted system file'. What do you think?
ED13 Jan 5, 2022 @ 10:08pm 
Originally posted by TG:
Originally posted by Define Brackish Water:
This appears when you start MCC, correct? Were you able to play Halo: Reach at all before this?

Try running DxDiag and see what DirectX Version it says you have. It's on the System page, under System Information.

I got one more bit I missed. There is this other window that has the heading 'Easy Anti Cheat'. It's saying the anti cheat is an 'untrusted system file'. Any idea what I can do now?
If thats your antivirus saying that, set EAC to trusted and get a better antivirus.
InvincibleKirov Jan 5, 2022 @ 10:13pm 
Originally posted by EDKILL13:
Originally posted by TG:

I got one more bit I missed. There is this other window that has the heading 'Easy Anti Cheat'. It's saying the anti cheat is an 'untrusted system file'. Any idea what I can do now?
If thats your antivirus saying that, set EAC to trusted and get a better antivirus.

Alright. I'll give that a try.
ED13 Jan 5, 2022 @ 10:17pm 
Originally posted by TG:
Originally posted by EDKILL13:
If thats your antivirus saying that, set EAC to trusted and get a better antivirus.

Alright. I'll give that a try.
Good luck, hope your game starts working :crashthumbsup:
Originally posted by TG:
Originally posted by Define Brackish Water:
This appears when you start MCC, correct? Were you able to play Halo: Reach at all before this?

Try running DxDiag and see what DirectX Version it says you have. It's on the System page, under System Information.

Oh hey, I did it. I have:
'DirectX Version: DirectX 12'

Any idea what I should do now?
Honestly, I'm not sure. The fact that you used to be able to play normally is telling enough.

Here's some wild guesses:
Try running the game with Easy Anti-Cheat off (it's an option if you start the game from your Steam Library) and see if that makes a difference.
Try verifying game files.
Restart your computer.
InvincibleKirov Jan 5, 2022 @ 11:02pm 
Originally posted by Define Brackish Water:
Originally posted by TG:

Oh hey, I did it. I have:
'DirectX Version: DirectX 12'

Any idea what I should do now?
Honestly, I'm not sure. The fact that you used to be able to play normally is telling enough.

Here's some wild guesses:
Try running the game with Easy Anti-Cheat off (it's an option if you start the game from your Steam Library) and see if that makes a difference.
Try verifying game files.
Restart your computer.

Thanks!
It worked. The restart did part of it. See the main post. I'm going to edit it.
Corporal Eric Jun 22, 2022 @ 7:53pm 
i just had a similar problem, and i figured out it was some sort of problem with my video card drivers.
DxDiag said "error code 31"
rebooting fixed it.
DangerousI May 19, 2023 @ 3:57pm 
I actually see the same error on GNU/Linux when using Proton v8 (steam play). On another computer with AMD videocard it works fine. While on the computer with a Nvidia geforce gtx 760, you will get this same error message.

We now use the following custom command for Linux in Steam game setting, to start the game:

PROTON_USE_WINED3D=1 %command%

Which has degraded performance I think... Vulkan would be preferred. Again, Halo MCC (even with Multiplayer) works fine on the machine with Linux and an AMD videocard. Nvidia S*cks.
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Date Posted: Jan 5, 2022 @ 8:49pm
Posts: 15