Who's up for a class action lawsuit?

[shadow_of_apollo]

I bought this game last week. I had to create an outlook account in order to play it. I played only this game from only this computer at only this one location. At about 16 hours of play time Microsoft told me that there was suspicious activity on the account and that they needed my phone number in order to resolve this. Now I might be dating myself a little bit but I was taken back by the idea of a video game I only wanted to play by myself telling me I needed to give it my phone number in order to continue using it. I didn't want to do that. As a result of not giving my personal information to Microsoft all of my progress was lost and I was not able to use the game without creating another account.

For me that's a pretty major breach of faith. I want my money back. I no longer want this game. I'm back to wanting as little to do with Microsoft as possible. I want a refund, and it seems like a pretty good reason for a refund, never mind the 16 hours of play time.

Steam refused my first request. I issued another and contacted a class action consumer lawyer.

[GabeKirk24]

Escrito originalmente por shadow_of_apollo:

Escrito originalmente por FireHawk117:

We could ask you the same thing

Refer to OP

That's exactly why I asked, I have no clue what you're rambling on about

[shadow_of_apollo]

Escrito originalmente por An Irate Walrus:

You've not given MS support an opportunity to remedy your concern, and Valve refused your refund request because you were over the allowed hours and your prevailing logic ("certain conditions were not met") clearly didn't pass their sniff test.

So your next step is "let's file a class action lawsuit?"

Who's your class? How big do you anticipate it to be?

And more than that, even if you win, are you prepared to wait the months or even years it could take such an action (assuming the lawyer you claim to have contacted doesn't laugh you out of the office) to work its way through litigation?

I'm not one for protecting poor business practices, but you've skipped about five steps between "I'm upset" and "this definitely requires the intervention of the legal system."

...and you think I'm the triggered party here?

Believe it or not I already said earlier that the lawyer may not consider the case. It would be predicated upon how large the class turns out to be. I'm not really dying for my $50 but I'm not very happy about the situation. I don't own an xbox and didn't even know what avenues I should be going down. I did just try to contact Xbox live and was again prompted to sign into a suspended account. The little robot told me to give them my phone number.


This is coming from a person who has ignored every prompt from windows to create a microsoft account for my OS. I don't want it I don't need it.

How much outrage is appropriate to feel over this situation? How many hours of time is the appropriate amount of time to waste before I feel like the problem isn't being properly resolved?

[Haflip]

Escrito originalmente por shadow_of_apollo:

Corporate Cuckold

?????

Before you unleash your substantial legal knowledge on these corporations, you should probably consider just letting them fix your account so you can play Halo again.

You probably already know this because you know so much about class action lawsuits, having been a passive winner of one, but you likely don't have any legal standing because the Xbox Live account requirement is something you agreed to when you bought the game. The store page notes (in eye-catching yellow) that this product "Requires 3rd-Party Account: Xbox Live," "Requires agreement to a 3rd-party EULA (Halo: The Master Chief Collection EULA)." I'm pretty sure it repeats this message again during the purchasing process, but it doesn't matter since you have to go to the store page to buy it.

Someone above has been very polite and repeatedly pointed you in the right direction to resolve your account issue and you seem to be overlooking it. Read those first two responses again.

[Pyrocitor]

Pretty sure all this is completely laid out in the buttons you clicked past to make the account, actually.

[shadow_of_apollo]

Escrito originalmente por FireHawk117:

Escrito originalmente por shadow_of_apollo:

Refer to OP

That's exactly why I asked, I have no clue what you're rambling on about

I bought game. It wanted an inappropriate amount of personal information. When I didn't give over the personal information the game stopped working. Because no other game within my library has ever asked for the same level of personal information and I wasn't informed of this need before purchase I feel like this constitutes product sabotage. Does that make sense to you?

[Wolf DragoX]

♥♥♥♥♥♥♥♥♥, now this is a new level of...idk, but well, good luck losing who knows how much money in this "case"

[Akemua]

If not for nothing, this has given me a chuckle. By all means, please try and sue M$.

[I'm the walrus]

Before buying the game read the steam store page carefully.

It specifically said requires login on Xbox live
also using a Vpn might've caused that login issue
The phone number is for security purposes so you account can't be hacked easily

Kinda like you give your number to steam for backup steam guard

[Kushanuggy]

I like how this guys thread gets insane traction but I'm sure they haven't fixed the multiple monitor problem and that's all I ♥♥♥♥♥♥♥ want. ever since halo 4 was added.

[Define Brackish Water]

Escrito originalmente por shadow_of_apollo:

Escrito originalmente por Define Brackish Water:

MCC requires Xbox Live because it's a port of the Xbox One game of the same name and uses Xbox Live to make cross-play happen. This is not the exact same product as the previous PC releases of Halo. This game literally uses 11 or 12 separate game engines across the whole collection.

Are you going to act in bad faith and not give Microsoft a chance to resolve the problem? Try to get your account fixed first. Use the 24/7 chat hotline that I linked above. You just need to get your Xbox Live Gamertag up and working and then you should be good.

I did that. I tried to sign into the account in order to access someone to chat with. I got an "account was locked due to violating terms of service" To unlock account I need to add a phone number. I don't want to. So yes the option is to give Microsoft the information I didn't want to give them in the first place or nothing.

That's strange. I don't know what to make of that.

[Chano Freeman]

Mcc has just been an awful experience for me also, and more than anything, I also just want my money back, but I'm way past the Steam refund limits. Mcc is just so bad and 343 is just so lazy, its amazing.

[Ninjalope]

Escrito originalmente por An Irate Walrus:

Ladies and gentlemen, I give you "The Reason Everyone Thinks Americans Are Hyper-Litigious Dingbats," Exhibit A.

Holy crap, man, reading this puts me in mind of what people *thought* the merits of the McDonald's hot coffee case were (the case was built on the temperature of the coffee, which caused third degree burns and might have seriously injured or killed someone who tried to drink it; most folks at the time thought the woman was suing because she spilled the coffee at all--the justification for this case is like that, only OP is serious).

No joke. How about this, don't buy a product if you don't like the product or delivery of the product. Also do your homework and see what might be required before you buy software. That's not on Microsoft. That's on you OP. Microsoft can sell their stuff any way they want. They have that right. Don't buy it if you don't like it.

[Psychedelic Adventurer]

[Insert Palpatine DEWIT gif here]

Send pics before and after of your bank statements here as well.

[F1erceE1ements]

I'd like mine tailored to 32 waist, 34 chest, and let the pythons loose.

[GabeKirk24]

Escrito originalmente por shadow_of_apollo:

Escrito originalmente por FireHawk117:

That's exactly why I asked, I have no clue what you're rambling on about

I bought game. It wanted an inappropriate amount of personal information. When I didn't give over the personal information the game stopped working. Because no other game within my library has ever asked for the same level of personal information and I wasn't informed of this need before purchase I feel like this constitutes product sabotage. Does that make sense to you?

The game didn't, Microsoft did, but it's not their fault you didn't make your account secure enough, had the same account for 10 years, no issues because I'm actually smart when setting it up