Game keeps logging me out

[Bio Goji 1989]

Every time I launch the game, it loads up properly, but after a few minutes, I get automatically logged out with a message saying "USER SIGNED OUT" with a smaller description stating "Active Profile signed out, exiting the game to main menu."

I've validated my files through steam, and I just finished uninstalling and then reinstalling the game, and it keeps happening. Does anyone have any useful information?

[CYBER-SHIN0BI]

Same

[Pyrocitor]

submit a ticket to support.halowaypoint.com

[Bio Goji 1989]

I think I've found a solution of sorts. I was able to remain logged in after switching MCC's network setting from X-Box Live to LAN. So, I think the problem is related to online profile stuff or something.

[Chilldozer]

Originally posted by Pyrocitor:

submit a ticket to support.halowaypoint.com

You suck. Do your Job.

Everyone, I FINALLY FOUND A FIX for that horrible "Active user signed out; Returning to main menu" glitch (For PC users at least...)

What you have to do is clear out MCC's local "Cache" of XBL profiles stored on your computer. (Something that ISN'T deleted on a fresh install of the game for some reason).

Here's how to do it:
1. First, start-up MCC and SIGN OUT of your active XBL profile from the main menu by pressing "R", clicking on your nameplate, and choosing the "Change profile" option. After signing out, return to your desktop and open up your file explorer.
2. Now, navigate to your local MCC's AppData webcache folder, which can be found at "C:\Users\YourUserNameHere\AppData\LocalLow\MCC\Saved\webcache".
[IMPORTANT: "Appdata" and "LocalLow" seem to be "hidden" files. So make sure you click "View" and then "Show hidden items" to be able to see them and perform this fix]
3. Delete ALL the files within your "webcache" folder (And then clear them from your recycle bin). These "webcache" files are "Stuck" in that loop, so forcing the game to re-make these files seems to fix the problem.
4. Re-launch MCC (No need to verify or re-install)
5. Sign back into whatever profile you were using.
6. Jump back into social/ranked multiplayer cues and get some kills because your game should be working again!



SHAME on 343i for allowing this issue to exist on both platforms for 5+ years with NO SUPPORT WHATSOEVER. There's literally no point in having a "Support forum" and "Support ticket submissions" if ya'll at 343i never look at them or even attempt to troubleshoot these issues with your users.

Seriously... My friend has had a singular ticket about this issue open for over 2 weeks with literally no reply or even acknowledgment that the ticket was received.

[kineticlops]

thank you man, its been like 2 months without reply to my ticket or any help on the discord. i can finally play withouth having to sign in everytime i play.

[Pyrocitor]

There's long been a support page just for this
https://support.halowaypoint.com/hc/en-us/articles/360037206872-Xbox-Live-Sign-Out-Loop-How-to-Sign-Out

if you go to make a ticket for it, it automatically will suggest the article to you.

[bcbc777]

I am having this same problem on my PC with Game Pass. I thought maybe Steam would work better than Game pass so I purchased it on my laptop, same problem keeps signing me out after 30 sec or so. I will cancel Game Pass and request refund for my Steam purchase if this can't be solved. Very disappointed!! Support please fix this!