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i'm not sure if that 4th skin was for people who pre ordered, but to be sure you should check your owned dlc on steam for the game to see if the dlc is purchased and if it is also check that it is installed
cassie quinn skin was that 4th skin for terminator, the other 3 skins included where sarah connor for sonya, cyborg kano and the tuxedo for johnny cage, if you have terminator you should have those
AFAIK the only perk of preordering the kp1 was to get the dlc unlocked 1 week before release but that 4th skin might have been a pre order bonus aswell
the times i've contacted them, they responded within a day so they might be able to help you
i wrote to wb support, but they not know what to do... they tell me to ask for refound......bah great support