Random Shutdown?

[Zyreph]

Twice now, randomly my computer will shutdown. It only has happens in Spiritfarer. I played other games, Borderlands, MC, PSO2, OW and haven't had this happen. So, was wondering if this has happened to anyone else?

[Krogrim]

Same here, shutdown 10min after i started playing, only on SpiritFarer

[Zyreph]

Control Panel> Hardware and Sound > Power Options> Edit Plan Settings> Change advande settings. See what your "Turn off Hard disk after " is set to. What I think was happening to me, it wasn't picking up that It was being played so hard disk would shut off.

[CharoN]

lol

[Saryk]

If this is it, it's a big oof...

[Saryk]

This wasn't it. Computer randomly initiates a shutdown when playing this game and this game only. It's not a crash or a blue screen or the power being cut, windows simply starts shutting off properly for no reason.

[ClockworkXI]

Originally posted by Saryk:

This wasn't it. Computer randomly initiates a shutdown when playing this game and this game only. It's not a crash or a blue screen or the power being cut, windows simply starts shutting off properly for no reason.

Likely a GPU driver error. You can try either updating your GPU drivers, or force the game to run with direct3d 12 by adding the following launch option in the game Steam properties:

-force-d3d12

[Saryk]

This is not a GPU nor a CPU problem. Both run fine on all other games, and both run fine with normal clocks, temps, loads and power drawing on Spiritfarer.

The event log shows a 1074 event, which is a normal manual shutdown, initiated by NT AUTHORITY\SYSTEM for no reason.
This only happens when playing Spiritfarer, and always happens when playing Spiritfarer.

Any leads, anyone ? I can give any info you need to fix this, @ClockworkXI

[ClockworkXI]

Originally posted by Saryk:

This is not a GPU nor a CPU problem. Both run fine on all other games, and both run fine with normal clocks, temps, loads and power drawing on Spiritfarer.

The event log shows a 1074 event, which is a normal manual shutdown, initiated by NT AUTHORITY\SYSTEM for no reason.
This only happens when playing Spiritfarer, and always happens when playing Spiritfarer.

Any leads, anyone ? I can give any info you need to fix this, @ClockworkXI

I can say that we do not do anything that would trigger a manual shutdown. Given that, it might either be related to the Unity engine or something with your OS configuration. maybe something like key presses the game makes you do or inactivity settings like a previous user mentioned?

[Saryk]

I switched to dx12 and the game has been running fine for around 8 hours straight - and just as I thought it was all fine : shutdown.
Obviously I don't see how or why the game would do this, and I'm only using WASD, E, I, space, escape and tab ; which are fairly common keys on any game...
Right now, I was just standing still doing nothing when it happened.

That being said, the 1074 is followed by a bunch of errors in the event viewer - their timestamp is after the 1074 but they have appeared alongside it a couple of times.
They do not happen if I manually shut down the computer. I have no idea what the services are about.

They are :
* 7009 - Timeout of Broadcast User Service and GameDVR_81a45 - the "version number", here 81a45, changes every time. Now it is 7f779.
* 7000 - Unable to start Broadcast User Service and GameDVR
* 10005 - DCOM received error "1053" when starting BcastDVRUserService_81a45 service to execute server : Windows.Media.Capture.Internal.AppCaptureShell
* The server Microsoft.MicrosoftOfficeHub_18.2106.12410.0_x648wekyb3d8bbwe!Microsoft.MicrosoftOfficeHub.AppXt4mh7c9swwc5cmd5jgmtmwcfmvkddpn1.mca did not save on DCOM on time.
* The server Microsoft.Windows.Search_1.14.2.19041_neutral_neutral_cw5n1h2txyewy!CortanaUI.AppX49we79s9ab0xp8xpjb6t6g31ep03r71y.mca did not save on DCOM on time.
* The server Microsoft.WindowsFeedbackHub_1.2106.1801.0_x648wekyb3d8bbwe!App.AppX8a6w88secebzyje9nrqc47xt488tkbmc.mca did not save on DCOM on time.
* The server Microsoft.Windows.ContentDeliveryManager_10.0.19041.1023_neutral_neutral_cw5n1h2txyewy!App.AppX9s1cz53zc86xn39kwrb02jyft9ecn62r.mca did not save on DCOM on time.
* The server Microsoft.Windows.ContentDeliveryManager_10.0.19041.1023_neutral_neutral_cw5n1h2txyewy!App.AppXryc2qd338f5728r9gzzazav8206ba77s.mca did not save on DCOM on time.
* The server Microsoft.AAD.BrokerPlugin_1000.19041.1023.0_neutral_neutral_cw5n1h2txyewy!Windows.Security.Authentication.Web.Core.BackgroundGetTokenTask.ClassId.WebAccountProvider did not save on DCOM on time.

[Saryk]

18 minutes this time before the shutdown, and I don't even see a 1074 in the logs... I really do not understand what is going on with this game, and it's a shame because I really want to play it.

[ClockworkXI]

Originally posted by Saryk:

18 minutes this time before the shutdown, and I don't even see a 1074 in the logs... I really do not understand what is going on with this game, and it's a shame because I really want to play it.

Wish I knew as well. Did you try changing the power settings to disable idle sleep/hibernate?

[Saryk]

Yes, all is set to "never". Same for the disk, by the way. I've read through the game logs but, as expected, nothing. All my temps and loads are fine. All my drivers are up-to-date. I have nothing other than the game open. That last time, I was fishing so just pressing, holding and releasing E.
Is there anything other than the event viewer I could inspect ?

[ClockworkXI]

Any chance the computer might be overheating? You could try disabling VSync and capping the fps at something like 60/120- fps.

[Saryk]

My fps are capped at 60 and I've been monitoring the temperatures - they are around 50°C for the GPU and 45°C for the CPU. I don't think I have disabled Vsync though, but I don't think it'd make a huge difference.
I run Cyberpunk in ultra at 120fps. I do not think it is a hardware problem since it only happens on this game, but I'm open to try it out.

[Saryk]

The game ran fine earlier today when I deactivated vsync, but now it lasted less than 5 minutes before shutting down the computer.
The event log this time only shows a 1074 from NT AUTHORITY\System and no errors afterwards. Turning Vsync off does not matter.

This is the entire error message, in French :
Le processus C:\WINDOWS\SysWOW64\shutdown.exe (PC) a lancé l'arrêt de l’ordinateur PC pour l’utilisateur AUTORITE NT\Système pour la raison suivante : Aucun titre à cette raison n’a pu être trouvé
Code : 0x800000ff
Type d’extinction : s’arrêter.
Commentaire :

I don't know if the code can help, or the fact that the shutdown is being launched by a 32-bit application (SysWOW64). The game is 64-bit, I am just sitting here scratching my head...