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Yes, it is possible to play multiplayer with friends in The Settlers 7: History Edition. If both you and your friends have the History Edition, you can play together online.
Regarding the issue with opening your Contacts menu, please try the troubleshooting steps in this guide: https://ubi.li/Mp0oH. Please let me know whether these steps help ☺️
Im have the same issue as Mark. The ingame "contacts" button, and "Invite" button is not working. nothing happends when we click it. The guide you linked is for hardware issues. This is a software issue.