Windows 10 22H2 game crash

[TheMaster_63]

Is it only on my windows system or Settlers 7 is continously crashing? I can't play for more than three minutes... and the game is frozen. Anyone can help me? Thanks!

[GoaSpecial]

i have the same problem .... it start in the 2 last sessions of the game .... i cannot play to win the game .... every time crashed .... thats not funny .... sorry have no more information ....

[Ubi-WheelyDuck]

Hey guys,

Sorry to hear that you have been having trouble playing the game.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Any trouble, just let us know.

- Ubisoft Support

[GoaSpecial]

hello ubisoft,
my proplem was not my pc .... the problem start at the end of the story .... the last "fight" is on every time a crash .... every level, i have no problems ... but the 2. last level, its difficult to end ..... every time the same trouble, i load the same game, and seconds later it crashed ..... so, when the pc the problem is, WHY is this not at the beginning? .... i have also start troubleshoot, but hm is this really good to start to say play as administrator, when i an administrator ..... hm i think thats not the answer you will find in the game .... test it!! play it with my settings ..... you became enough reports in the last day ..... fix it or not ..... its not my business .....

[Ubi_TheBerry]

Originally posted by GoaSpecial:

hello ubisoft,
my proplem was not my pc .... the problem start at the end of the story .... the last "fight" is on every time a crash .... every level, i have no problems ... but the 2. last level, its difficult to end ..... every time the same trouble, i load the same game, and seconds later it crashed ..... so, when the pc the problem is, WHY is this not at the beginning? .... i have also start troubleshoot, but hm is this really good to start to say play as administrator, when i an administrator ..... hm i think thats not the answer you will find in the game .... test it!! play it with my settings ..... you became enough reports in the last day ..... fix it or not ..... its not my business .....

Hey there,

Thanks for getting back to us, however please understand that we are not game devs, rather we're Ubisoft Support.

Additionally, as development has ended for The Settlers 7 : History Edition, it's very unlikely a patch will be released to resolve this for you.

As such, it is key, in order of us to assist players, that troubleshooting steps take place.

At this stage, we do know nothing of your system or settings nor have ruled out anything local causing the game to crash.

We kindly ask you complete the steps linked above if you require any further assistance from us with this.

Regarding launching the game as an admin, this will ensure it has the sufficient read / write permissions to access any required files / saves.

Thank you for your understanding.

- Ubisoft Support

[Skrowski]

i have crashes on load. stuck in campain mode.. cant load my game. my pc is fine, its the game.

[Ubi-Pegasus]

Originally posted by Skrowski:

i have crashes on load. stuck in campain mode.. cant load my game. my pc is fine, its the game.

Hey Skrowski

I'm sorry to hear that the crashing issues are also happening for you.

As each set up is different for players, this can be caused by several reasons.

Did you manage to try any of the above suggested troubleshooting steps at all? These generally help with a large number of problems.

Additionally, I would suggest trying out the game in compatibility mode [www.ubisoft.com] and making sure that the game and both Ubisoft Connect and Steam launchers are installed on the same internal, preferably C, hard drive.

Let me know if your issue continues after this, and if so, let us know your PC specs, so we can take a look.

- Ubisoft Support

[pcampbell4144]

i have same

[Ubi-Pegasus]

Hi there pcampbell4144

Sorry to hear that.

Could you please also give the above-mentioned steps a go and let us know if the issue continues thereafter?

Thank you!

- Ubisoft Support

[sergi]

Same issue here. Ubisoft case opened, not much progress so far and the main suggestion was to reinstall the game. Let's see if I get more useful info later...

[sergi]

Has anyone resolved this problem?

[Luijas]

any updates?