Need help with The Settlers: Heritage of Kings - History Edition?

[Ubi Milky]

Have you witnessed any bugs, has your game crashed or are you experiencing some performance issues with the game?

Please use Steam's 'Search Discussions' search box to look for other player threads about the same issue. We will often mark threads with a blue tick checkmark to show an answer was found in that thread, that resolves that particular issue.

We also have a helpful troubleshooting guide with steps to help resolve crashes, performance issues, installation and download issues located here >
https://www.ubisoft.com/help?article=000061047


Online game mode/Network Ports:
UDP: 1005, 1100, 3074, 6200, 6300 (History Edition only)

Save File locations:
%USERPROFILE%\Documents\THE SETTLERS 5 - History Edition\SaveGames
<Steam-folder>/steamapps/compatdata/965300/pfx/

Settings File locations:
%USERPROFILE%\Documents\THE SETTLERS 5 - History Edition\Data\GDB.xml
<Steam-folder>/steamapps/compatdata/965300/pfx/
Save Location:

Original game manual:
https://cdn.cloudflare.steamstatic.com/steam/apps/965300/manuals/Settlers_5_Heritage_of_Kings_Manual_english.pdf?t=1617126552

Ubisoft Connect launcher required:
This game also requires the Ubisoft Connect launcher and a Ubisoft Account to play. You will be asked to create a Ubisoft Account, the first time that you launch the game if you do not already have one. You can download our new launcher, Ubisoft Connect, here > https://ubisoftconnect.com/


If you can not find the answer in the forum, or perhaps you need help with your Ubisoft Account or game activation, you can always contact us via our other support channels too, where we will aim to get back to you within 48 hours if possible -

Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contact
Twitter Support > https://twitter.com/UbisoftSupport
Facebook Support > https://www.facebook.com/UbisoftSupportUK/

-Ubisoft Support