Freezes on the Creaks title

[Gush958]

Whenever I open, the game just freezes on the word Creaks.

[Gush958]

what

Originally posted by Paraleo:

doesn't have mouse support

[Gush958]

Originally posted by Paraleo:

doesn't have mouse support

Not on the menu screen, the screen that literally just has the word Creaks

[Lamkin]

I think Gush is saying that the game is freezing on the initial loading screen where you see the word ‘Creaks’ in white letters on a black background. Gush, have you tried deleting and reinstalling the game?

[Gush958]

Thank you Lamkin, that is what I was trying to saying, Fortunately, I have found a solution, by playing on windows so am able to continue the game, but the mac version still freezes. Yes I did uninstall, but alas, no joy.

[psychedelia]

Hi Gush,

glad you get to play the game anyhow! Could you check if your Mac meets the hardware requirements listed on the Steam store page?

Alternatively, you can check out the list of supported devices on our website under "Hardware requirements" through here: https://amanita-design.net/games/creaks.html

If your Mac is supported (or if you are unsure of it) and the game still freezes despite Lamkin's advice regarding reinstall, would you please share your specs and os version? Thanks!

[Gush958]

Ahh, I see what the problem was. I did not have sufficient storage space, I only had 3 GB free. All sorted. Also, just to let you know, I adore the game! It's absolutely brilliant, fantastic atmosphere, great great soundtrack, keep making brilliant games!

[psychedelia]

aha! Great to hear that. Thanks for your support and letting us know that all is well! Have fun :)

[Throod80]

It still doesn't work for me. I tried on three computers. I can still see "Creaks" title and nothing else. I have over 100GB of free space and Windows 10. Do you have any idea what is wrong?

[psychedelia]

Hm, no change after reinstalling the game and restarting Steam and/or the computer? I assume all your other games work fine? Try disabling your antivirus for the download and quitting any programs you don't need to use during playtime.

You can also always try verifying the integrity of game files to see if something comes up. Here's how: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Have you checked the requirements on the Steam store page? The Windows version requires a 64-bit system and DirectX 11 - do all three of the PCs have it installed?

See here how to check the version of your DirectX: https://support.microsoft.com/en-us/help/4028511/windows-checking-your-version-of-directx

[Throod80]

I checked the integrity and it's ok. Directx version 12. I bought the game right after the premiere and I played it yesterday morning, but in the afternoon I couldn't start it. That's why I tried on other computers but the effect was the same.
Disabling the antivirus does not help.

[psychedelia]

Okay, thanks.

Another user had a similar issue which was caused by corrupted save files due to sudden power outage, following these instructions solved the problem:

1. Disable Steam Cloud Sync:
Go to Steam Library, right click on the game > Properties.
Under the Update tab, the Cloud Synchronization setting can be toggled.

2. Delete local save files (backup recommended):
In Windows, navigate to this location:
C:\Users\yourusername\AppData\LocalLow\Amanita Design
Delete the entire folder named "Creaks".

3. Launch the game.


Edit: Optimized the fix instructions.

[Throod80]

Everything is fine now! Thanks a lot.
Greetings from Poland.

[psychedelia]

Awesome! Btw I believe it would be alright to turn the Steam Cloud Sync back on after this. Thank you for letting us know. Have fun! :)

[capitan bacardi]

Hello, I have the same problem on 2 computers - the game is freezing on the initial loading screen Creaks. Solutions above are not helping. It was working and then just stopped.

[psychedelia]

Okay, just to clarify: have you tried all the suggestions mentioned above or just the ones in my latest solutions post (deleting save folder)? Does the game freeze and become unresponsive or does it simply "sit there"?